NYC Tech Jobs and Startup Jobs

18

Customer Success Manager

Urbint
Greater NYC Area
1 day ago
+44
Lead customer success activities for multiple customer accounts. Responsible for executing and assisting with the creation of customer specific revenue plans. Interface with management and cross-functional teams to build and maintain a superior and scalable customer experience. Build relationships and networks within customer accounts to discover how Urbint can add additional value. Establish metrics and KPIs to track customer engagement success. Create, champion and revise process improvement plans in partnership with all stakeholders. Have ability and hands-on product experience to be able to interact with the clients to troubleshoot and resolve product issues and concerns. Work with Product, Implementation and IT teams, as well as customers to develop and maintain a useful knowledge base for each of Urbint’s products.

Partner Support Analyst

DailyPay, Inc.
Greater NYC Area
2 days ago
+40
Liaise with our partners on a range of employee payroll topics (e.g., time keeping, net earnings, data anomalies). Capture partner insights to work with our product and engineering team to improve their CX. Investigate individual employee use cases with an eye for iteration on existing processes. Be a lead point of contact both internally and externally on issue escalations as needed. Become a subject matter expert on DailyPay’s service, including potential company specific intricacies. Train external partnership personnel on product specifics. Assist with various other operational projects.

Client Support Quality Assurance Analyst

DailyPay, Inc.
Greater NYC Area
2 days ago
+40
Review daily queues of tickets from our client support teams and score them based on a set of criteria. Work independently, effectively prioritize and manage your time to ensure you’re reviewing the necessary amount of daily tickets. Learn, utilize, and multitask across a variety of tools to view account information, research and review policies while evaluating tickets. Communicate effectively with internal leadership to identify client pain points and propose solutions to policy, client experience, or other areas for improvement. Capture client insights to then work with our product team to improve the Client Interface and Client Experience. Liaise with our offsite support agents on a range of client topics as the point of escalation. Investigate individual client cases and account details. Become a subject matter expert on each of DailyPay’s partnerships providing guidance to all support agents. Assist in the development of training materials to address identified areas for improvement. Assist and eventually lead support team’s training sessions remotely and onsite. Assist with various other operational projects.

Mandarin-Speaking Associate

AlphaSights
Greater NYC Area
4 days ago
+36
We are seeking a Client Service Associate fluent in Mandarin to begin with our New York Client Service Team for 6-12 months of immersive experience. The Associate would receive a crash course in the AlphaSights business, including significant training and professional development, before relocating to our growing Shanghai office. With support from the global team, this Associate would then have opportunity to build out our Capital Markets team in Shanghai. The ideal candidate is authorized to work in China. Individuals with OPT or CPT authorization for the U.S. are welcome to apply, as there will be a training stay in New York City.

Japanese-Speaking Associate

Korean-Speaking Associate

Associate Program (Spanish Fluency)

Portuguese Associate Program - New York (2020 Graduates)

Experienced Associate Program

Mandarin Speaking Client Protection Associate

Load 3 more jobs7 jobs at AlphaSights

Business Development Manager, LLF

LeafLink
Greater NYC Area
5 days ago
+21
LeafLink is seeking an experienced Enterprise Relationship Manager to join our fast-growing team. In this role you will be responsible for managing LeafLink Financial’s relationship with the largest cannabis brands in the industry and create a network effect across the LeafLink platform, setting a new standard on how the industry transacts. This role will allow you to build relationships with executive teams and strategize on ways LeafLink can improve and simplify their business operations. This role is highly collaborative, requires creative thinking, sales expertise, and an understanding of all product offerings and platform features on LeafLink with a focus on our financial services offerings. This role will require you to interface directly with our executive team, client experience, sales, marketing, and engineering teams. You need to be a self-starter who is comfortable with change, enjoys a very fast pace, and can juggle many tasks and deadlines. 

Primary Care Provider

Galileo
Greater NYC Area
6 days ago
+17
Lead our clinical team providing exceptional, personalized care to cohorts of medically complex, underserved Medicare/Medicaid patients. Drive ongoing iteration of our clinical model, with a focus on improving outcomes while decreasing wasteful costs. Partner with Galileo’s clinical specialists around conditions that have the greatest impact on our patient population—particularly behavioral health. Utilize and inform the development of new digital tools for patient communication, team collaboration, and clinical decision support.

Health Advocate

Galileo
Greater NYC Area
1 week ago
+17
Reporting to our Field Operations Lead, Galileo’s Health Advocates are at the heart of our care teams, building trusting and supportive relationships with a group of patients to help them meet their goals. As a Health Advocate you are naturally empathetic and a good listener; you understand what’s going on in the lives of the patients you work with and you invest quality time with every patient getting to know them as a real person. Our Health Advocates continuously collaborate with our team of clinicians and social workers creating tailored care plans and then working closely with each patient, ensuring they are well supported and empowered.

Customer Success Onboarding Specialist

Alice
1 week ago
+18
Alice is looking to hire an Customer Success Onboarding Specialist who loves introducing customers to innovative technology, showing them the ropes, and serving as an expert in all-things Alice. We’re looking for someone who shares the same passion we do for putting more money in the hands of working people, without complicated forms or headaches. We believe in doing whatever it takes to make our customers successful with pretax benefits and the Customer Success team drives that success every day.

Account Manager

Myriad360
Greater NYC Area
1 week ago
+30
Who You Are You are a skilled customer relations professional with an eye for detail, a firm grasp of mathematics, and a knack for solving complex problems while juggling multiple responsibilities. You’re happy behind the computer, navigating spreadsheets and responding to client emails, and you are equally comfortable speaking to customers and partners in person and on the phone. You are looking to bring your talents to a team where your

Customer Success Representative

Welocalize
Greater NYC Area
1 week ago
+20
Responsible for prospecting, qualifying and generating new sales leads to support the Sales Team through various channels. Actively support our global business development. Provides key marketing research and identified new business development opportunities. Manage data for new and prospective clients in Salesforce.com (CRM). Developed & manage client engagement strategies. Assist implementing strategic approaches towards new key accounts/clients. Creating monthly reports on all sales created through CSR's efforts.

Buyer Success Associate, New York

SevenFifty
Greater NYC Area
1 week ago
+29
Become a power-user of the SevenFifty Buyer app. Offer support via email to all newly approved buyers in New York. Book in-person and remote meetings to help train buyers on our platform.  Pitch SevenFifty ordering to newly approved buyers on SevenFifty, non-ordering buyers, and buyers not yet using SevenFifty onsite at buyers’ establishments. Track and follow-up on the outcomes of buyers’ early ordering attempts to ensure that communication with their reps is smooth and that their orders are filled. Convert buyers from non-SevenFifty users and SevenFifty searchers to consistent SevenFifty orderers. Bring feedback from buyers to SevenFifty teammates for immediate troubleshooting and systematic problem solving.

PCP Clinical Liaison

Quartet Health
Greater NYC Area
1 week ago
+47
Quartet’s Care Navigation is responsible for working directly with patients to connect them to mental healthcare providers. We respond to referrals from a patient's PCP and proactively reach out to patients who have untreated or mismanaged mental health needs. The PCP Clinical Liaison will assist Primary Care Providers with complex clinical cases and support them with the treatment of mental health in their practice.

Director of Client Engagement

Kin + Carta
Greater NYC Area
2 weeks ago
+40
You are a trailblazer. You create opportunities for others. You are gritty and never give up. You never let things fall through the cracks. You can bridge the big picture with the intricacies of execution. You can hold an executive conversation with confidence. You have a passion for exploring, “What’s next?” and are highly motivated, productive and organized. You have the ability to build trust and rapport with stakeholders to understand the competitive landscape in a pursuit and connect the dots for the right support and craft a story to win.

Customer Success Manager

Alice
3 weeks ago
+18
Alice is looking to hire a Customer Success Manager who loves introducing customers to innovative technology, showing them the ropes, and serving as an expert in all-things Alice. We’re looking for someone who shares the same passion we do for putting more money in the hands of working people, without complicated forms or headaches. We believe in doing whatever it takes to make our customers successful with pretax benefits and the Customer Success team drives that success every day.

Help Desk Technician

ManhattanTechSupport.com LLC
Greater NYC Area
3 weeks ago
+25
Help Desk Technician      The Service Team here is responsible for the day-to-day end user support for all of our clients. This includes (but is not limited to) support of client hardware, line of business applications, network health, and business continuity.  Our main goal is to provide best-in-class customer service to our clients.    As the Help Desk Technician, you will be assisting in these overall responsibilities of the Service team.

Media Supervisor

Outcome Health
Greater NYC Area
3 weeks ago
+23
As a Media Operations Manager at Outcome Health, you will manage the end-to-end campaign life cycle - prep, launch, tracking and measurement - to ensure successful implementation. You will partner with Sales to offer ongoing support throughout the client relationship, with a focus on delivering an exceptional level of customer service. You will also serve as the voice of the client internally, working with Product, Engineering, and Business Analytics to improve the OH platform based on client feedback.

Customer Operations Manager

Pico
Greater NYC Area
4 months ago
+27
Pico is looking for a Customer Operations Manager to join our fast-growing, mission-driven team. We believe that a strong democracy requires a robust Fourth Estate. That's why we're committed to building a sustainable revenue model for news media in the age of Facebook and Google. You will be speaking with users directly, analyzing data, and working closely with the founders and Product team to further improve the experience around every pillar of the customer journey: (1) discovering Pico for the first time, (2) setting up an account, and (3) growing a business using Pico's tools and services. This role is perfect for someone who is interested in a wide variety of tasks. Some days, your role will lean heavily on written communication, from being at the front line of technical support to writing help documentation and email drip campaigns. Some days, your schedule may be filled with calls, as you onboard new customers to the platform. Other days, you may be focused on logistics, like managing community events for customers and partners or coordinating the migration of a customer's account from another platform to Pico.

Customer Success Manager

Snappy Gifts
Greater NYC Area
5 months ago
+28
The mission of our Account Managers is to establish partnerships with our clients based on value and ROI. These partnerships are created by securing long-lasting relationships, based on exceptional service and delivering the power of the Snappy product. 

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