NYC Tech Jobs and Startup Jobs

63

Client Success Associate

Summer
Greater NYC Area
3 hours ago
+19
As a founding member of Summer’s Borrower Success Team, you’ll work directly with student loan borrowers to help them navigate federal forgiveness and repayment programs. With training and hands-on experience, you’ll become an expert in the student loan landscape and will be the first point of contact for our users. You’ll also be integral to developing internal systems and processes to scale a growing team and help thousands of borrowers who are new to Summer.

Client Experience Specialist

SmartAsset
Greater NYC Area
3 hours ago
+10
We are seeking energetic sales professionals who are passionate about developing relationships and creating positive user experiences. As a Client Experience Specialist, you will join the newest and fastest growing part of our business, helping thousands of Americans find and speak with financial advisors throughout the country. Client Experience Specialists are the frontline voice for the company and play an integral part of our success as we facilitate communication and schedule meetings between investors and financial advisors. The ability to connect investors with advisors quickly and efficiently is critical to the success of our financial advisor business. You will play a substantial role in driving that success.

Customer Success Specialist

Better.com
Greater NYC Area
1 day ago
+23
Getting on the phone and interacting with interested prospective customers. Working with our sales teams to build a pipeline of customers. Educating customers on what it takes to buy a home and partnering with them to make it happen. Taking a consultative approach in helping customers overcome issues and achieve their goals. Providing the best customer experience possible, which in turn will help you convert potential customers to Better customers.

Customer Solutions Analyst

Leasing Consultant

REZI
Greater NYC Area
1 day ago
+27
The leasing associate's main responsibility is to ensure every client receives an exceptional home search experience leading to applying for an apartment. By selling the value of the REZI process, you will play a critical role in driving business growth while expanding REZI’s mission of transforming the real estate industry. Success in this role is heavily influenced by a strong understanding of the nuances of of the diverse components of New York City, and a high level of time management skills and flexibility needed to respond to client needs. Warm and exuberant interpersonal skills are an indispensable element in the approach to selling in this role. The position includes the exciting opportunity to work cross-functionally with the Real Estate, Technology, Legal, and Finance teams to enhance the client experience. Some flexibility and weekend availability required. Real estate license is NOT required.

Customer Advisory Director

Collibra
Greater NYC Area
1 day ago
+39
As a Customer Advisory Director you’ll be the primary strategic lead on a small number of complex, high-value and high-potential accounts.These accounts are some of the world’s most innovative organizations and you, as their trusted advisor, will define and realize your customer’s Data Intelligence vision through the utilization of the Collibra platform.You’ll work collaboratively with expert colleagues across Collibra, as well as with our external partners, to drive customers success and growth, whilst remaining a customer advocate.

Customer Advisory Manager

Renewals Specialist - Remote

VP of Customer Success

Reonomy
Greater NYC Area
1 day ago
+42
Develop, coach and scale a team of client success partners and managers to ensure that all customers are addressed with best-in-class support. Optimize team performance utilizing key metrics and coaching methods. Develop a customer success career path that builds on the skills of senior team members in a way that engages them and increases retention . Design best practices and procedures that support a top notch customer experience for our clients, including onboarding experience and capturing product feedback. Identify improvements of current processes and tooling to promote team efficiency. Drive revenue growth by identifying upsell opportunities and reducing churn.

Business Development Representative

Oden Technologies
Greater NYC Area
2 days ago
+27
As a Business Development Representative, you’ll be responsible for finding the best new growth opportunities for industrial IoT and analytics. You'll be the first point of contact for new and growing users interested in factory efficiency, and will develop key skills to effectively prioritize inbound leads, head up outbound campaigns, and establish business cases for new areas for growth. If you're hungry, analytical, persistent, and a great teammate, we want to hear from you.

Senior Customer Success Manager

Smartly.io
Greater NYC Area
2 days ago
+34
As a Senior Customer Success Manager at Smartly.io, you’ll take ownership of your own customers from week one, give consultative advice, scope and lead successful product trials and drive customer engagement. You'll function as the crucial link between customers, Facebook, and our product development team. You'll get a seat in the cutting edge, fast-paced online marketing industry, which allows you to learn super fast about growing and nurturing your own target market, managing customer relationships with large advertisers, and scaling the operations of an ambitious growth company.

Senior Customer Success Manager (Managed Service)

Smartly.io
Greater NYC Area
2 days ago
+34
As a Senior Customer Success Manager in a managed services team at Smartly.io, you will execute the Facebook advertising campaigns for our biggest managed service customers and drive customer engagement. You function as the crucial link between customers, Facebook, and our product development team. You get the seat in the cutting edge of the fast-paced online marketing industry, which allows you to learn super fast about growing and nurturing your own target market, managing customer relationships with large advertisers, and scaling the operations of an ambitious growth company.

Customer Onboarding Manager, Commercial

Braze
Greater NYC Area
2 days ago
+31
  WHO WE ARE Appboy is the leading lifecycle marketing platform for the mobile-first age. We exist to help marketers seize the opportunities created by the challenges of today’s mobile economy. That means we built the world’s best intelligent CRM so marketers can connect human-to-human, at scale, with their customers, driving deep engagement and ROI.

Customer Success Onboarding Specialist

Alice
3 days ago
+18
Alice is looking to hire an Customer Success Onboarding Specialist who loves introducing customers to innovative technology, showing them the ropes, and serving as an expert in all-things Alice. We’re looking for someone who shares the same passion we do for putting more money in the hands of working people, without complicated forms or headaches. We believe in doing whatever it takes to make our customers successful with pretax benefits and the Customer Success team drives that success every day.

Client Strategy Manager

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Greater NYC Area
3 days ago
+54
We’re looking for a Client Strategy Manager to cultivate and grow our largest and most critical publisher partnerships, translate their needs into new opportunities, and work cross-functionally to execute on partner initiatives. You will collaborate closely with our Business Development, Integration, Product, and Data teams and be responsible for driving revenue across a portfolio of most strategic partnerships.

Associate Director, Customer Experience

DoubleVerify
Greater NYC Area
5 days ago
+31
As Associate Director, Customer Experience you will own the end-to-end vision, user experience and workflow for DV’s Pinnacle platform. This platform is used daily by hundreds of buy and sell side clients and internally by various teams to support customer needs including self-service activation tools and analytics. You are passionate about building products that customers love and have a proven track record of feature delivery in a product management capacity. You have a deep affinity for workflow efficacy and take pride in your skills to successfully translate complex concepts and dependencies to a visual interface that supports a wide array of end users. You also have experience leading strategic discussions and driving requirements with UI/UX teams, and can comfortably assess and discuss the impact of design choices on technical architecture and vice-versa.

Senior Customer Success Manager, Travel Vertical

Affirm
Greater NYC Area
6 days ago
+29
Affirm is committed to building lasting partnerships with omnichannel merchants for long term growth and ongoing revenue generation. As a Senior Customer Success Manager, you will partner with a handful of our Enterprise partners to drive usage of the Affirm platform for increased adoption, customer satisfaction, and growth. This position is a high-profile, client-facing role requiring outstanding executive relationship management, performance marketing acumen, and program management skills. 

Customer Success Director

Affirm
Greater NYC Area
6 days ago
+29
The Affirm Commercial team is searching for a Sr. Director of Client Success to lead a team of Client Success Managers and executive relationships with Affirm's top-tier, enterprise clients. This role requires a dynamic professional with a commercial bent, who can grow and develop a highly skilled team through high-growth organizational stages.

Director, Client Success

Narrativ
Greater NYC Area
6 days ago
+20
Narrativ is looking to hire a passionate, results-oriented Growth Director to manage and grow our merchant partnerships. This is a unique opportunity to have a fundamental impact on the success of a rapidly growing startup. In this role, you will lead and mentor a team of Growth Managers (serve as Player - Coach) to grow key accounts and acquire new clients for the platform, as well as work to operationalize our go to market strategy. You’ll be on the cutting edge of performance marketing as Narrativ is fundamentally opening a new acquisition channel for omni-channel retailers and new revenue stream for publishers. We operate at massive scale- your work will directly influence millions of dollars of revenue for some of the most well-known companies in the industry. 

Customer Success Manager

Narrativ
Greater NYC Area
6 days ago
+20
Narrativ is looking to hire a Senior Growth Manager. This is a unique opportunity to have a fundamental impact on the success of a rapidly growing startup. In this role, you will collaborate with the Narrativ team and our Client teams to grow key accounts and acquire new clients for the platform, as well as working to operationalize our go to market strategy. You’ll be on the cutting edge of performance marketing as Narrativ is fundamentally opening a new acquisition channel for advertisers and new revenue stream for publishers. We operate at massive scale- your work will directly influence millions of dollars of revenue for some of the most well-known companies in the industry. You'll work directly with our clients and their stakeholders, really hone in on understanding their content, ROI and marketing goals and be a partner for them in building a strategy for execution. 

Plan Compliance Specialist

Vestwell
Greater NYC Area
6 days ago
+17
Vestwell is expanding and we’re excited about adding a Plan Compliance Specialist to our client-facing team who is passionate about our mission to change the retirement FinTech space. At a high level, we’re looking for someone to lead our effort to administer retirement plans to the Vestwell platform. Ideally, you have spent 3-8 years working with advisors, sponsors, recordkeepers and/or TPAs running plan designs, annual reviews and administering the 5500 process.

Solutions Consultant

Braze
Greater NYC Area
6 days ago
+31
Braze is looking to hire a pre-sales Solutions Consultant. Braze Solutions Consultants are trusted advisors to our prospective customers during the sales process, bringing extensive product expertise, strategic vision, and best practices to bear. We strive to lay strong foundations, beginning pre-sales, for long-term partnership between Braze and our customers. This role is an opportunity to bring your skills as a Pre-Sales Engineer, Customer Success, or Account Management Professional along with high level of curiosity about all things tech, and expand your knowledge of Direct Marketing, Mobile Marketing Automation, API's and Analytics. This role will require occasional travel to client locations.

Enterprise Customer Success Manager

Sisense
Greater NYC Area
6 days ago
+17
Manage the post-sales relationship for accounts by serving as the primary client contact and advocate for day to day and escalated issues and request. Establish and maintain customer satisfaction across accounts through account planning, proactive client communications, issue remediation and containment and performance measurement. Protect existing revenue streams, identify and neutralize competitive threats. Actively farm existing account base to identify new solutions or service opportunities and provide valuable account information and insight to support sales. Build and execute an account specific relationship framework inclusive of regularly scheduled status calls, quarterly business reviews, account documentation, reference management and account planning sessions. Leverage internal subject matter experts to help customers optimize their investment, ensure program objectives are being met and measure the value of the solution to their organizations. Coordinate activities and provide leadership on directions of key projects, initiatives and issues across internal business units. Conduct regular briefings on account status to senior management and other internal stakeholders.

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