NYC Tech Jobs and Startup Jobs

49

Head of Solution Consulting

Socure
Greater NYC Area
7 hours ago
+35
About Socure Founded in 2012, Socure is the leader in high-assurance digital identity verification technology.  Named to Forbes’ 2019 AI 50 list as one of America’s most promising AI companies, and a recent winner of API World’s Best Data API, Socure’s technology applies artificial intelligence and machine learning techniques with trusted online/offline data intelligence from email, address, phone, IP, social media and the broader Internet to

Customer Success Associate - Property & Casual…

Policygenius
Greater NYC Area
8 hours ago
+37
Are you looking for the chance to make a huge impact on a growing startup with a mission to impact thousands, potentially millions of people? We’re looking for a Customer Success Associate to be on the front lines of our Property & Casualty team in our brand new Durham headquarters! This role will support our home and auto insurance Sales and Case Management teams by ensuring every user has a seamless onboarding and post-sales experience. This is a unique opportunity to be a founding member on a rapidly growing team that has already doubled in just one year!

Junior Customer Success Associate - Life Insurance

Case Management Associate - Life Insurance

Junior Case Management Associate - Life Insurance

Head of Client Success, B4B

Betterment
Greater NYC Area
1 day ago
+46
Develop the strategy and plan for the Relationship Management team, including gaining stakeholder buy-in to formalize process and improvement. Guide overall client on-boarding implementation of plans to ensure 100% happiness across assigned book of business. Partner daily with various internal teams to collaborate on the resolution of complex customer problems and issues. Serve as the escalation point for all client issues, and when necessary, coordinate with Legal. Build account plans to assist plan sponsor in achieving strong plan participation rate and actively support these efforts. Act as Betterment representative for 401(k) committees, providing critical insights and perspective to plan sponsors. Build strong relationships with Sales stakeholders to improve client handoff and support for top tier relationships. Assist Sales and Product Management teams in the development of client and industry profiles.

Customer Support Specialist

Vestwell
Greater NYC Area
1 day ago
+17
Work directly with clients to effectively manage their needs. Communicate via telephone and email to address client issues. Obtain and process all client information and transactions- including rollover, loans, and distribution requests. Answer client questions or concerns in a timely, informative, and professional manner (within 24 hours). Maintain all internal SLA’s of inbound tickets. Where needed, outbound communications with clients to proactively communicate client issues around payroll, or administration of the plan. Calmly handle customer complaints and work to find solutions. Seek assistance and escalate issues. Work with and report progress to the VP of Client Services. Perform basic administrative tasks and clerical duties as necessary. Exhibit expert knowledge regarding the products and services offered. Work according to set standards and operating procedures.

Customer Success Manager

Integral Ad Science
Greater NYC Area
2 days ago
+47
IAS is looking for the right people to continue our rapid growth. We want to find the people at the start of their careers who can become future leaders in digital advertising. The Associate Customer Success Manager will partner with Sales and Client Services to successfully onboard, retain, and grow clients. The primary focus of this role is to shorten time to value realization, cement strong relationships with key senior level stakeholders, and ultimately achieve renewals for our most valued accounts. As a part of our Customer Success team, this role offers potential to gain in-depth experience of the verification space within the advertising industry. Under the direction of your manager, you will finesse your technical, communication, and commercial skills.

Client Engagement Manager (Institutional Investors…

Second Measure
Greater NYC Area
2 days ago
+30
As a client engagement manager, you’ll work with some of the world’s largest hedge funds and asset managers, directly impacting their investment decisions. You’ll build strategic relationships with senior executives and investors, ensuring that Second Measure’s data continues to enable them to gain an edge in the markets. Additionally, you’ll work cross-functionally with internal sales, product, and data teams to develop features that will continue to delight our clients.

Customer Success Lead

Affirm
Greater NYC Area
2 days ago
+29
Affirm is committed to building lasting partnerships with omnichannel merchants for long term growth and ongoing revenue generation. As a Senior Customer Success Manager, you will partner with a handful of our Enterprise partners to drive usage of the Affirm platform for increased adoption, customer satisfaction, and growth. This position is a high-profile, client-facing role requiring outstanding executive relationship management, performance marketing acumen, and program management skills. This person will report to the Manager of Customer Success and is based in our New York office.

Customer Experience Associate

Atoms
2 days ago
+17
Atoms is looking for a Customer Experience associate to join our growing team, who will be reporting to our Head of Operations. You love to make people happy and drive all touch points with the customer first mindset. You will be a critical member of the Atoms team, driving the dialogue with the Atoms community and supporting our customer through every step of the journey. The ideal hire is a self-starter, service-oriented, takes pride in their work product, and cares deeply about every touch point our customer experiences with the Atoms' brand. You thrive in a collaborative environment, and will work cross-functionally with Data, Growth/Marketing, Engineering, and other teams to help leverage consumer insights that drive strategic business priorities.

Director, Customer Success

Paxos
Greater NYC Area
2 days ago
+31
In order to help us support and scale our existing and future products, we are looking for a Director, Customer Success to join us and lead this initiative. The Director of Customer Success will define the way we think about Customer Success, establish scalable, global Customer Success operations and ensure Paxos will continue to lead the industry in this area. They will be obsessive about the customer experience and help reinforce our customer-first mindset and culture.

Customer Experience Specialist

Current
Greater NYC Area
2 days ago
+22
Current is seeking an Account Executive to join our team. Your primary role at Current is to be an advocate for the customer while directly impacting business goals by providing data to our product team. This is a great opportunity if you’re passionate about problem solving and the deep role it plays in shaping a product that customers adore. There will be an emphasis on fraud communications as well which may include potentially suspect users in order to prevent loss.

Center & Client Experience Specialist

BCG Digital Ventures
Greater NYC Area
4 days ago
+24
As the Center Experience Specialist, you will ensure our clients from the world’s most influential corporations and our employees receive the ultimate BCG Digital Venture’s experience. You will get the opportunity to collaborate with team members from all parts of the business to create the environment and maintain the systems behind meaningful client interactions.

Customer Success Manager

Reorg
Greater NYC Area
5 days ago
+39
Reorg provides breaking news and market-moving intelligence along with cutting-edge technology and data for hedge funds, investment banks and law firms. We are changing the way that professionals access opaque or complex information, and we are always looking for bright minds to join us on that mission. We’re looking for a Customer Success Manager to work in our New York City office and join an experienced and professional team that plays a

Partner Support Analyst

DailyPay, Inc.
Greater NYC Area
5 days ago
+40
Liaise with our partners on a range of employee payroll topics (e.g., time keeping, net earnings, data anomalies). Capture partner insights to work with our product and engineering team to improve their CX. Investigate individual employee use cases with an eye for iteration on existing processes. Be a lead point of contact both internally and externally on issue escalations as needed. Become a subject matter expert on DailyPay’s service, including potential company specific intricacies. Train external partnership personnel on product specifics. Assist with various other operational projects.

Client Support Quality Assurance Analyst

DailyPay, Inc.
Greater NYC Area
5 days ago
+40
Review daily queues of tickets from our client support teams and score them based on a set of criteria. Work independently, effectively prioritize and manage your time to ensure you’re reviewing the necessary amount of daily tickets. Learn, utilize, and multitask across a variety of tools to view account information, research and review policies while evaluating tickets. Communicate effectively with internal leadership to identify client pain points and propose solutions to policy, client experience, or other areas for improvement. Capture client insights to then work with our product team to improve the Client Interface and Client Experience. Liaise with our offsite support agents on a range of client topics as the point of escalation. Investigate individual client cases and account details. Become a subject matter expert on each of DailyPay’s partnerships providing guidance to all support agents. Assist in the development of training materials to address identified areas for improvement. Assist and eventually lead support team’s training sessions remotely and onsite. Assist with various other operational projects.

Business Operations Associate

Spruce
Greater NYC Area
1 week ago
+20
You’re an outcome focused, self-starter who sees the systems and processes behind everything. You thrive on the challenge of navigating a complex product and are able to use your analytical and collaborative skills to turn business problems into scalable solutions. You have an eye for detail, with experience documenting and streamlining processes simultaneously. When presented with a challenge you take the lead, engaging with the right people to execute. You think that the best results are delivered through teamwork and pride yourself on your ability to build and maintain strong stakeholder relationships.

Client Experience Specialist

SmartAsset
Greater NYC Area
1 week ago
+10
We are seeking energetic sales professionals who are passionate about developing relationships and creating positive user experiences. As a Client Experience Specialist, you will join the newest and fastest growing part of our business, helping thousands of Americans find and speak with financial advisors throughout the country. Client Experience Specialists are the frontline voice for the company and play an integral part of our success as we facilitate communication and schedule meetings between investors and financial advisors. The ability to connect investors with advisors quickly and efficiently is critical to the success of our financial advisor business. You will play a substantial role in driving that success.

Customer Success Specialist

Better.com
Greater NYC Area
1 week ago
+23
Getting on the phone and interacting with interested prospective customers. Working with our sales teams to build a pipeline of customers. Educating customers on what it takes to buy a home and partnering with them to make it happen. Taking a consultative approach in helping customers overcome issues and achieve their goals. Providing the best customer experience possible, which in turn will help you convert potential customers to Better customers.

Customer Solutions Analyst

Senior Customer Success Manager

Smartly.io
Greater NYC Area
1 week ago
+34
As a Senior Customer Success Manager at Smartly.io, you’ll take ownership of your own customers from week one, give consultative advice, scope and lead successful product trials and drive customer engagement. You'll function as the crucial link between customers, Facebook, and our product development team. You'll get a seat in the cutting edge, fast-paced online marketing industry, which allows you to learn super fast about growing and nurturing your own target market, managing customer relationships with large advertisers, and scaling the operations of an ambitious growth company.

Senior Customer Success Manager (Managed Service)

Smartly.io
Greater NYC Area
1 week ago
+34
As a Senior Customer Success Manager in a managed services team at Smartly.io, you will execute the Facebook advertising campaigns for our biggest managed service customers and drive customer engagement. You function as the crucial link between customers, Facebook, and our product development team. You get the seat in the cutting edge of the fast-paced online marketing industry, which allows you to learn super fast about growing and nurturing your own target market, managing customer relationships with large advertisers, and scaling the operations of an ambitious growth company.

Customer Success Onboarding Specialist

Alice
1 week ago
+18
Alice is looking to hire an Customer Success Onboarding Specialist who loves introducing customers to innovative technology, showing them the ropes, and serving as an expert in all-things Alice. We’re looking for someone who shares the same passion we do for putting more money in the hands of working people, without complicated forms or headaches. We believe in doing whatever it takes to make our customers successful with pretax benefits and the Customer Success team drives that success every day.

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