NYC Tech Jobs and Startup Jobs

57

Senior Customer Success Manager, Travel Vertical

Affirm
Greater NYC Area
2 days ago
+29
Affirm is committed to building lasting partnerships with omnichannel merchants for long term growth and ongoing revenue generation. As a Senior Customer Success Manager, you will partner with a handful of our Enterprise partners to drive usage of the Affirm platform for increased adoption, customer satisfaction, and growth. This position is a high-profile, client-facing role requiring outstanding executive relationship management, performance marketing acumen, and program management skills. 

Customer Success Director

Affirm
Greater NYC Area
2 days ago
+29
The Affirm Commercial team is searching for a Sr. Director of Client Success to lead a team of Client Success Managers and executive relationships with Affirm's top-tier, enterprise clients. This role requires a dynamic professional with a commercial bent, who can grow and develop a highly skilled team through high-growth organizational stages.

Plan Compliance Specialist

Vestwell
Greater NYC Area
2 days ago
+17
Vestwell is expanding and we’re excited about adding a Plan Compliance Specialist to our client-facing team who is passionate about our mission to change the retirement FinTech space. At a high level, we’re looking for someone to lead our effort to administer retirement plans to the Vestwell platform. Ideally, you have spent 3-8 years working with advisors, sponsors, recordkeepers and/or TPAs running plan designs, annual reviews and administering the 5500 process.

Customer Success Manager, Enterprise

SEVENROOMS
Greater NYC Area
2 days ago
+24
We are looking for a passionate Customer Success Manager who will help us ensure the long-term success of our customers. You will be there to support them once the contract is signed, through the deployment, training, and onboarding, and the entire lifecycle of the client. You love hospitality and have possibly event worked with restaurants before. You are intrigued by operations and logistics and solving the next puzzle. You are organized, love to multitask, seek challenges, excitement and a fast-paced environment. Most importantly, you want to be a part of an awesome and hardworking software startup changing the world of hospitality.

Customer Success Manager

Nowsta
2 days ago
+22
We’re looking for a Customer Success Representative to join our expanding team. At Nowsta, we value building an outstanding product and providing best in class service to our customers. Many of our clients are evangelists for Nowsta and it’s a blast to work in an environment where clients are happy and the product is making a real difference in their lives. Nowsta’s Customer Success team works closely with clients to onboard and adopt all areas of our product, while delivering insights and recommendations. We assist companies with getting maximum value out of Nowsta and ensuring customer engagement and success, all the while providing outstanding support that delights our customers.

Buyer Success Associate, New York

SevenFifty
Greater NYC Area
3 days ago
+29
Become a power-user of the SevenFifty Buyer app. Offer support via email to all newly approved buyers in New York. Book in-person and remote meetings to help train buyers on our platform.  Pitch SevenFifty ordering to newly approved buyers on SevenFifty, non-ordering buyers, and buyers not yet using SevenFifty onsite at buyers’ establishments. Track and follow-up on the outcomes of buyers’ early ordering attempts to ensure that communication with their reps is smooth and that their orders are filled. Convert buyers from non-SevenFifty users and SevenFifty searchers to consistent SevenFifty orderers. Bring feedback from buyers to SevenFifty teammates for immediate troubleshooting and systematic problem solving.

Business Development Representative

Oden Technologies
Greater NYC Area
4 days ago
+27
As a Business Development Representative, you’ll be responsible for finding the best new growth opportunities for industrial IoT and analytics. You'll be the first point of contact for new and growing users interested in factory efficiency, and will develop key skills to effectively prioritize inbound leads, head up outbound campaigns, and establish business cases for new areas for growth. If you're hungry, analytical, persistent, and a great teammate, we want to hear from you.

Partner Support Specialist

QuadPay
Greater NYC Area
4 days ago
+26
You will be responsible for handling the concerns of our merchant partners and fostering a growing partner community. The ideal candidate for this position should be creative, self-motivated, highly organized, and have excellent interpersonal skills. The ability to work both collaboratively and independently on projects, strong verbal and written communication skills, and basic typing and computer skills are essential to this role.

PCP Clinical Liaison

Quartet Health
Greater NYC Area
4 days ago
+47
Quartet’s Care Navigation is responsible for working directly with patients to connect them to mental healthcare providers. We respond to referrals from a patient's PCP and proactively reach out to patients who have untreated or mismanaged mental health needs. The PCP Clinical Liaison will assist Primary Care Providers with complex clinical cases and support them with the treatment of mental health in their practice.

Customer Success Manager

Latch
Greater NYC Area
4 days ago
+28
Latch is seeking a Customer Success Manager to join the operations team at Latch. You will be the front line and most senior member of the Latch Customer Success team. You will help drive the entire customer lifecycle with our Head of Customer Support and Success and align yourself closely with the product team as well. This includes facilitating a successful customer journey from purchase order to end-user engagement.

Associate Customer Success Manager

Integral Ad Science
Greater NYC Area
5 days ago
+47
IAS is looking for the right people to continue our rapid growth. We want to find the people at the start of their careers who can become future leaders in digital advertising. The Associate Customer Success Manager will partner with Sales and Client Services to successfully onboard, retain, and grow clients. The primary focus of this role is to shorten time to value realization, cement strong relationships with key senior level stakeholders, and ultimately achieve renewals for our most valued accounts. As a part of our Customer Success team, this role offers potential to gain in-depth experience of the verification space within the advertising industry. Under the direction of your manager, you will finesse your technical, communication, and commercial skills.

Investor Relations - Analyst / Associate

iCapital Network
Greater NYC Area
5 days ago
+29
Assist financial advisors and high net worth investors with the onboarding process, including website registration and the submission of investor subscription and AML documents. Support high profile fund managers in their fundraising efforts by assisting their clients through the subscription process and managing fund closings, with a strong dedication to successful client outcomes. Provide on-going support to clients, answering a wide variety of questions timely and accurately, with the goal of ensuring overall client satisfaction. Collaborate with technology team to optimize the user experience through enhancements to the company’s proprietary technology platform.

Investor Relations - Assistant Vice President

iCapital Network
Greater NYC Area
5 days ago
+29
Assist financial advisors and high net worth investors with the onboarding process, including website registration and the submission of investor subscription and AML documents. Support high profile fund managers in their fundraising efforts by assisting their clients through the subscription process and managing fund closings, with a strong dedication to successful client outcomes. Provide on-going support to clients, answering a wide variety of questions timely and accurately, with the goal of ensuring overall client satisfaction. Collaborate with technology team to optimize the user experience through enhancements to the company’s proprietary technology platform.

Junior Customer Success Associate - Life Insurance

Policygenius
Greater NYC Area
5 days ago
+37
Address clients’ questions about life insurance, the policy they’re applying for and the application process via phone, email and SMS. Work with insurance carriers to advance client applications from approval to activation. Master the workflows and software systems necessary to carry out your responsibilities. Provide actionable feedback from clients to drive process and product improvements. Collaborate with other operations teams (customer service, case management, inside sales, and quality assurance) to provide a best-in-class customer experience. Exhibit an extreme attention to detail while carefully reviewing documents for completion and accuracy. Become a subject matter expert on DocuSign and Adobe Acrobat or other similar products. Contribute to the onboarding and training of newer team members. Have fun in a friendly and collaborative team environment.

Case Management Associate - Life Insurance

Junior Case Management Associate - Life Insurance

Customer Success Associate - Property & Casualty

General Manager, Customer Experience

QuadPay
Greater NYC Area
1 week ago
+26
You will have accountability and will be responsible for scaling and developing the Customer Service frontlines. With your leadership, the Customer Service teams will continue to meet or exceed both team and individual goals in a highly productive and engaged environment.

Customer Success Manager

Integral Ad Science
Greater NYC Area
1 week ago
+47
We’re looking for an experienced and highly motivated Customer Success Manager to join our New York team. The Customer Success Manager will partner with Sales and Client Services to successfully onboard, retain, grow and engage at a high level with priority client accounts. The primary focus of this role is to shorten time to value realization, cement strong relationships with key senior level stakeholders, and ultimately achieve renewals for our most valued accounts.

Head of Customer Success

MANTL
Greater NYC Area
1 week ago
+24
The Head of Customer Success will support, advise and guide MANTL’s enterprise customers while scaling and growing the Customer Success team at MANTL. You will develop and deploy the overall strategy, action plans and playbooks for MANTL to manage customer support, increase customer retention and enable overall account growth. 

Customer Success Manager

Electric
Greater NYC Area
1 week ago
+28
As a Customer Success Manager at Electric, you’ll be in charge of establishing positive and productive rapport with our customers, working with our internal teams to develop repeatable processes, and own a book of business that will grow substantially over time. This is a phenomenal opportunity to take on business-critical responsibilities for a fast-growing NYC startup!

Head of Restaurant Success

Resy
Greater NYC Area
1 week ago
+33
Lead and mentor a group of managers across the Restaurant Success organization disciplines. Own the Go-To-Marketing strategy for the post-sale customer journey. Work cross-functionally with Product, Sales, and American Express leadership. Represent Resy externally to our restaurant partners and the industry. Deliver results: churn optimization, customer satisfaction, product engagement, Restaurant Success employee happiness.

Client Success Director

Gympass
Greater NYC Area
1 week ago
+43
The Director of Client Success will be responsible for managing the growth, and long term relationships with some of our largest clients in the United States. The ideal candidate is tech savvy, obsessed with process improvement, can balance multiple priorities and clients, and has a nose for value, building client strategies based off of data insights. This person will play a pivotal role in our United States growth, and will be eager to work cross-functionally with sales, product, finance, recruiting, operations and marketing, in a fast-paced organization that will allow you to thrive and grow.

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