NYC Tech Jobs and Startup Jobs

44

Customer Success Manager

Reorg
Greater NYC Area
17 hours ago
+39
Reorg provides breaking news and market-moving intelligence along with cutting-edge technology and data for hedge funds, investment banks and law firms. We are changing the way that professionals access opaque or complex information, and we are always looking for bright minds to join us on that mission. We’re looking for a Customer Success Manager to work in our New York City office and join an experienced and professional team that plays a

Partner Support Analyst

DailyPay, Inc.
Greater NYC Area
17 hours ago
+40
Liaise with our partners on a range of employee payroll topics (e.g., time keeping, net earnings, data anomalies). Capture partner insights to work with our product and engineering team to improve their CX. Investigate individual employee use cases with an eye for iteration on existing processes. Be a lead point of contact both internally and externally on issue escalations as needed. Become a subject matter expert on DailyPay’s service, including potential company specific intricacies. Train external partnership personnel on product specifics. Assist with various other operational projects.

Client Support Quality Assurance Analyst

DailyPay, Inc.
Greater NYC Area
17 hours ago
+40
Review daily queues of tickets from our client support teams and score them based on a set of criteria. Work independently, effectively prioritize and manage your time to ensure you’re reviewing the necessary amount of daily tickets. Learn, utilize, and multitask across a variety of tools to view account information, research and review policies while evaluating tickets. Communicate effectively with internal leadership to identify client pain points and propose solutions to policy, client experience, or other areas for improvement. Capture client insights to then work with our product team to improve the Client Interface and Client Experience. Liaise with our offsite support agents on a range of client topics as the point of escalation. Investigate individual client cases and account details. Become a subject matter expert on each of DailyPay’s partnerships providing guidance to all support agents. Assist in the development of training materials to address identified areas for improvement. Assist and eventually lead support team’s training sessions remotely and onsite. Assist with various other operational projects.

Business Operations Associate

Spruce
Greater NYC Area
2 days ago
+20
You’re an outcome focused, self-starter who sees the systems and processes behind everything. You thrive on the challenge of navigating a complex product and are able to use your analytical and collaborative skills to turn business problems into scalable solutions. You have an eye for detail, with experience documenting and streamlining processes simultaneously. When presented with a challenge you take the lead, engaging with the right people to execute. You think that the best results are delivered through teamwork and pride yourself on your ability to build and maintain strong stakeholder relationships.

Client Experience Specialist

SmartAsset
Greater NYC Area
3 days ago
+10
We are seeking energetic sales professionals who are passionate about developing relationships and creating positive user experiences. As a Client Experience Specialist, you will join the newest and fastest growing part of our business, helping thousands of Americans find and speak with financial advisors throughout the country. Client Experience Specialists are the frontline voice for the company and play an integral part of our success as we facilitate communication and schedule meetings between investors and financial advisors. The ability to connect investors with advisors quickly and efficiently is critical to the success of our financial advisor business. You will play a substantial role in driving that success.

Customer Success Specialist

Better.com
Greater NYC Area
4 days ago
+23
Getting on the phone and interacting with interested prospective customers. Working with our sales teams to build a pipeline of customers. Educating customers on what it takes to buy a home and partnering with them to make it happen. Taking a consultative approach in helping customers overcome issues and achieve their goals. Providing the best customer experience possible, which in turn will help you convert potential customers to Better customers.

Customer Solutions Analyst

Leasing Consultant

REZI
Greater NYC Area
4 days ago
+27
The leasing associate's main responsibility is to ensure every client receives an exceptional home search experience leading to applying for an apartment. By selling the value of the REZI process, you will play a critical role in driving business growth while expanding REZI’s mission of transforming the real estate industry. Success in this role is heavily influenced by a strong understanding of the nuances of of the diverse components of New York City, and a high level of time management skills and flexibility needed to respond to client needs. Warm and exuberant interpersonal skills are an indispensable element in the approach to selling in this role. The position includes the exciting opportunity to work cross-functionally with the Real Estate, Technology, Legal, and Finance teams to enhance the client experience. Some flexibility and weekend availability required. Real estate license is NOT required.

Business Development Representative

Oden Technologies
Greater NYC Area
5 days ago
+27
As a Business Development Representative, you’ll be responsible for finding the best new growth opportunities for industrial IoT and analytics. You'll be the first point of contact for new and growing users interested in factory efficiency, and will develop key skills to effectively prioritize inbound leads, head up outbound campaigns, and establish business cases for new areas for growth. If you're hungry, analytical, persistent, and a great teammate, we want to hear from you.

Senior Customer Success Manager

Smartly.io
Greater NYC Area
5 days ago
+34
As a Senior Customer Success Manager at Smartly.io, you’ll take ownership of your own customers from week one, give consultative advice, scope and lead successful product trials and drive customer engagement. You'll function as the crucial link between customers, Facebook, and our product development team. You'll get a seat in the cutting edge, fast-paced online marketing industry, which allows you to learn super fast about growing and nurturing your own target market, managing customer relationships with large advertisers, and scaling the operations of an ambitious growth company.

Senior Customer Success Manager (Managed Service)

Smartly.io
Greater NYC Area
5 days ago
+34
As a Senior Customer Success Manager in a managed services team at Smartly.io, you will execute the Facebook advertising campaigns for our biggest managed service customers and drive customer engagement. You function as the crucial link between customers, Facebook, and our product development team. You get the seat in the cutting edge of the fast-paced online marketing industry, which allows you to learn super fast about growing and nurturing your own target market, managing customer relationships with large advertisers, and scaling the operations of an ambitious growth company.

Customer Success Onboarding Specialist

Alice
6 days ago
+18
Alice is looking to hire an Customer Success Onboarding Specialist who loves introducing customers to innovative technology, showing them the ropes, and serving as an expert in all-things Alice. We’re looking for someone who shares the same passion we do for putting more money in the hands of working people, without complicated forms or headaches. We believe in doing whatever it takes to make our customers successful with pretax benefits and the Customer Success team drives that success every day.

Senior Customer Success Manager, Travel Vertical

Affirm
Greater NYC Area
1 week ago
+29
Affirm is committed to building lasting partnerships with omnichannel merchants for long term growth and ongoing revenue generation. As a Senior Customer Success Manager, you will partner with a handful of our Enterprise partners to drive usage of the Affirm platform for increased adoption, customer satisfaction, and growth. This position is a high-profile, client-facing role requiring outstanding executive relationship management, performance marketing acumen, and program management skills. 

Customer Success Director

Affirm
Greater NYC Area
1 week ago
+29
The Affirm Commercial team is searching for a Sr. Director of Client Success to lead a team of Client Success Managers and executive relationships with Affirm's top-tier, enterprise clients. This role requires a dynamic professional with a commercial bent, who can grow and develop a highly skilled team through high-growth organizational stages.

Plan Compliance Specialist

Vestwell
Greater NYC Area
1 week ago
+17
Vestwell is expanding and we’re excited about adding a Plan Compliance Specialist to our client-facing team who is passionate about our mission to change the retirement FinTech space. At a high level, we’re looking for someone to lead our effort to administer retirement plans to the Vestwell platform. Ideally, you have spent 3-8 years working with advisors, sponsors, recordkeepers and/or TPAs running plan designs, annual reviews and administering the 5500 process.

Account Manager

Myriad360
Greater NYC Area
1 week ago
+30
Who You Are You are a skilled customer relations professional with an eye for detail, a firm grasp of mathematics, and a knack for solving complex problems while juggling multiple responsibilities. You’re happy behind the computer, navigating spreadsheets and responding to client emails, and you are equally comfortable speaking to customers and partners in person and on the phone. You are looking to bring your talents to a team where your

Partner Support Specialist

QuadPay
Greater NYC Area
1 week ago
+26
You will be responsible for handling the concerns of our merchant partners and fostering a growing partner community. The ideal candidate for this position should be creative, self-motivated, highly organized, and have excellent interpersonal skills. The ability to work both collaboratively and independently on projects, strong verbal and written communication skills, and basic typing and computer skills are essential to this role.

PCP Clinical Liaison

Quartet Health
Greater NYC Area
1 week ago
+47
Quartet’s Care Navigation is responsible for working directly with patients to connect them to mental healthcare providers. We respond to referrals from a patient's PCP and proactively reach out to patients who have untreated or mismanaged mental health needs. The PCP Clinical Liaison will assist Primary Care Providers with complex clinical cases and support them with the treatment of mental health in their practice.

Customer Success Manager

Latch
Greater NYC Area
1 week ago
+28
Latch is seeking a Customer Success Manager to join the operations team at Latch. You will be the front line and most senior member of the Latch Customer Success team. You will help drive the entire customer lifecycle with our Head of Customer Support and Success and align yourself closely with the product team as well. This includes facilitating a successful customer journey from purchase order to end-user engagement.

Investor Relations - Analyst / Associate

iCapital Network
Greater NYC Area
1 week ago
+29
Assist financial advisors and high net worth investors with the onboarding process, including website registration and the submission of investor subscription and AML documents. Support high profile fund managers in their fundraising efforts by assisting their clients through the subscription process and managing fund closings, with a strong dedication to successful client outcomes. Provide on-going support to clients, answering a wide variety of questions timely and accurately, with the goal of ensuring overall client satisfaction. Collaborate with technology team to optimize the user experience through enhancements to the company’s proprietary technology platform.

Investor Relations - Assistant Vice President

iCapital Network
Greater NYC Area
1 week ago
+29
Assist financial advisors and high net worth investors with the onboarding process, including website registration and the submission of investor subscription and AML documents. Support high profile fund managers in their fundraising efforts by assisting their clients through the subscription process and managing fund closings, with a strong dedication to successful client outcomes. Provide on-going support to clients, answering a wide variety of questions timely and accurately, with the goal of ensuring overall client satisfaction. Collaborate with technology team to optimize the user experience through enhancements to the company’s proprietary technology platform.

NYC Startup GuidesSEE ALL

LOCAL GUIDE
Best Companies to Work for in NYC
LOCAL GUIDE
Best Software Engineer Jobs in NYC
LOCAL GUIDE
Coolest Tech Offices in NYC
LOCAL GUIDE
Best Sales Jobs in NYC
LOCAL GUIDE
Best Benefits at NYC Tech Companies
LOCAL GUIDE
Best Data Analyst & Data Science Jobs in NYC
LOCAL GUIDE
Best Design Jobs in NYC
LOCAL GUIDE
Best Marketing Jobs in NYC
LOCAL GUIDE
How to Get a Job in NYC Tech
LOCAL GUIDE
Women in NYC Tech
LOCAL GUIDE
Top NYC Startup Funding Rounds
LOCAL GUIDE
Your Guide to Cybersecurity in NYC