Customer Success Jobs in Greater NYC Area

139

Customer Success Advocate (Spanish Fluency)

monday.com
Greater NYC Area
6 minutes ago
+19
We are are looking for another Customer Success Manager to join our expanding team. There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive. This is a full-time position that includes working on Saturdays.

Enterprise Business Development Manager

Industrious
Greater NYC Area
3 hours ago
+12
About the Company: Industrious is the largest premium flexible workspace provider in the U.S. with 60 locations in 34 cities. Its Workplace Experience platform, which pairs thoughtfully-designed spaces with hospitality-driven services and amenities, has reshaped the concept of coworking into a scalable solution for companies of all sizes and stages. Since its founding in 2013, Industrious has helped thousands of companies scale their businesses

Manager, Member Success Team

Industrious
Greater NYC Area
3 hours ago
+12
About the Company: Industrious is the largest premium flexible workspace provider in the U.S. with over 65 locations in more than 35 U.S. cities. Its Workplace Experience platform, which pairs thoughtfully-designed spaces with hospitality-driven services and amenities, has reshaped the concept of coworking into a scalable solution for companies of all sizes and stages. Since its founding in 2013, Industrious has helped thousands of companies

Retention Strategy Manager

Box
Greater NYC Area
3 hours ago
+19
The Retention Strategy Manager will be part of a broader Retention Strategy Team within Customer Success, responsible for leading the cross-company efforts to help Box improve customer retention and maximize long-term customer health. In this role specifically, you will focus on driving our critical renewals processes and program managing the related initiatives to maximize account-specific improvement in the overall health (and renewal outcomes) of our customer base. 

Sr. Customer Success Manager (Commercial)

Solution Architect (Box Consulting)

Customer Education Specialist

Technical Solutions Consultant

Sisense
Greater NYC Area
3 hours ago
+17
We are Sisense. As one of the world’s leading big data teams, we are an award-winning business intelligence company with some very well known clients. Sisense is a fast growing software company that is democratizing Big Data Analytics by pioneering a new approach that enables organizations of all sizes to make sense of their data. Hundreds of companies, from startups to large enterprises, are choosing this new approach over traditional solutions.

Customer Success Manager

Abacus
Greater NYC Area
8 hours ago
+17
At Abacus, we're reimagining the way businesses move money, starting with the first real-time employee expense system. We’re excited about building tools that are not only effective but enjoyable for everyone to use. Creating the best customer experience drives us - we love hearing everyday how what we're working on is saving our customers time and headaches.

Senior Travel Advisor - New York, NY

Rollinglobe
Greater NYC Area
9 hours ago
Communicate with clients via a variety of mediums. Plan, create and submit bespoke client itineraries. Liaise with properties, operators, guides and other suppliers. Catalog and manage relevant client information in Salesforce CRM. Attend meetings and conferences on behalf of our team. Travel on familiarization or “Fam” trips to properties around the world. Help to guide and develop the talents of junior team members.

Guest Experience Specialist

Domio
Greater NYC Area
13 hours ago
+32
Take initiative to implement new ideas that will benefit Domio and our clients in the future. Analyze feedback and work with the team to improve services. Respond to, troubleshoot, and resolve client issues in a timely and positive manner. Coordinate with our various teams to resolve issues on the ground and provide ongoing updates to clients. Learn about the pillars of hospitality. Deliver a world-class hospitality experience in our properties, making our guests come back time after time. Work with our Operations team to find scalable solutions that improve quality, operational efficiency, and client satisfaction.

Director, Retail Operations - Customer Experience

WW (the new Weight Watchers)
Greater NYC Area
9 hours ago
+22
This Retail Operations and Customer Experience leader understands multi-store management and has the ability to develop operations strategies reports to the VP Retail Operations. The Director is responsible for internal and external customer experience, projects, communication, P&P, organization, process improvement, and the maintenance of that information on an on-going basis. Finally, s/he will correlate the needs of the business with the WW strategy all while training and supporting the WW Studio teams.

Customer Success Manager (LATAM)

Talkwalker
Greater NYC Area
14 hours ago
+18
Customer Success Manager New York, New York We are looking for a Customer Success Manager to further strengthen our Customer Success Team and contribute to the success of our company. The Customer Success Manager is responsible for onboarding new clients successfully, maintaining relationships with existing clients and selling additional services and products.  This includes implementing the technical requirements, orchestrating a flawless

Customer Success Manager - Enterprise

BetterCloud
Greater NYC Area
17 hours ago
+20
BetterCloud Enterprise Customer Success Managers (CSMs) are a critical part of our customer-facing team. Starting with customer onboarding to identify needs and set goals, CSMs manage all elements of the post-sale business relationship with customers, and drive customer usage within our software. Customer Success Managers are trusted advisers on how to use our product and map it to a customer's specific business needs. Our role is to serve as customer advocates by delivering product and partnership feedback to the BetterCloud team. At the end of the day, our mission is to ensure our customers have driven value from our solution and have had a delightful experience in the process.

Enterprise Success Manager

monday.com
Greater NYC Area
1 day ago
+19
The Enterprise Success Manager will be a part of our growing sales team and will have a meaningful impact on our Key Accounts satisfaction. There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product and it is incredibly unique (and fun) to guide them to success using our platform.

Client Support Specialist

Second Measure
Greater NYC Area
1 day ago
Second Measure is a technology company that analyzes billions of anonymized purchases to answer real-time questions on consumer behavior. Through our self-service platform, we help our clients—some of the world’s largest brands and investment firms—identify fast-growing companies, benchmark competitors, and better understand their customers. We’re based in San Mateo, CA with an office in NYC, and proudly backed by Bessemer Venture Partners,

Client and Technical Services Analyst - NY

Welocalize
Greater NYC Area
1 day ago
+20
The Client and Technical Services Analyst’s primary job functions are: to assess the scope of each project and complete a project quote, communicating as needed, to BDM and the Project Management team so as to ensure that the client’s requests are met in a timely manner; and support the project completion process through the development and use of language tools and pilot processes.

Account Executive

Talkwalker
Greater NYC Area
1 day ago
+18
At Talkwalker, our Sales team helps companies improve decision making through real-time social data analytics. We identify and provide solutions for our clients that can create a smoother sales process to generate revenue. Sales teams are responsible for developing new business opportunities and pipeline generation for both inbound and outbound leads. Talkwalker is an online and social data analytics software company specialized in listening,

Implementation Associate

Knotel
Greater NYC Area
1 day ago
+18
Reporting into the Head of Customer Success and working alongside our Customer Success Managers, the Customer Success Associate will work with new and existing Members to ensure they achieve success in their partnership with Knotel throughout their full customer lifecycle. S/he/they will collaborate with members to address their evolving office needs, strive to increase retention, reduce churn and drive sales.

Manager, Real Estate Transactions

Real Estate Transactions Associate

Client and Technical Services Analyst

Welocalize
Greater NYC Area
1 day ago
+20
The Client and Technical Services Analyst’s primary job functions are: to assess the scope of each project and complete a project quote, communicating as needed, to BDM and the Project Management team so as to ensure that the client’s requests are met in a timely manner; and support the project completion process through the development and use of language tools and pilot processes.

Head of Client Solutions

Cedar
Greater NYC Area
2 days ago
We are looking for an entrepreneurial leader with experience in people management and client service. Being process and metrics-driven is as important as having excellent people leadership skills in order to maintain high team morale. The Head of Client Solutions will need to be strategic to think through new ways to improve the organization and be a thought partner to other leaders within the company.

Experienced Associate Program

AlphaSights
Greater NYC Area
2 days ago
+36
As an Experienced Associate on our client service team, you’ll act as the connection point between our clients and industry experts. Your role is to focus on clients’ knowledge gaps and identify experts with the knowledge that can address them. Thinking quickly and critically, you’ll conduct surface-level research on companies and industries to identify the precise experts around the globe who can answer our clients’ questions. You’ll spend considerable time reaching out by phone to experts to assess whether their knowledge is a relevant match to the client request you’re working on and you’ll connect qualified experts to our clients in real time. Working on several client requests at the same time, you’ll need to learn effective prioritization to efficiently identify and qualify highly relevant expertise.

Mandarin-Speaking Associate

AlphaSights
Greater NYC Area
2 days ago
+36
As an Associate on our client service team, you’ll act as the connection point between our clients and industry experts. Your role is to focus on clients’ knowledge gaps and identify experts with the knowledge that can address them. Thinking quickly and critically, you’ll conduct surface-level research on companies and industries to identify the precise experts around the globe who can answer our clients’ questions. You’ll spend considerable time reaching out by phone to experts to assess whether their knowledge is a relevant match to the client request you’re working on and you’ll connect qualified experts to our clients in real time. Working on several client requests at the same time, you’ll need to learn effective prioritization to efficiently identify and qualify highly relevant expertise.

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