Mid Level Customer Success Jobs in NYC

53

General Manager

CAMP
Greater NYC Area
9 hours ago
About the Company CAMP is a startup retailer built to engage and inspire young families. CAMP combines merchandise, experience, play and media. CAMP will open its flagship store in Flatiron, NYC (110 5th ave) November 2018. What is the Role? We are  looking for a General Manager for our NYC Flagship location. You will be responsible for: Building, leading and managing a team of store experience managers and associates dedicated to

Senior Associate, Care Delivery Services

Cityblock Health
Greater NYC Area
9 hours ago
+19
This individual will wear many hats and assume major responsibilities within high visibility projects and engagements related to innovation, clinical programs, and operations improvement. This person learns quickly, takes initiative, owns large work streams, communicates exceptionally well, and works collaboratively with all team members. In this role, you will support Cityblock in successfully implementing large projects and your responsibilities, among others, will include work stream and project management, work plan design, workgroup facilitation, and stakeholder engagement. The focus of these projects will span the entire organization, from new market launch to new clinical programs development to core operations performance improvement. It is an opportunity to learn the Cityblock operating model from the ground up and contribute to building a leading clinical model that delivers excellent health outcomes and high quality and lower cost.

Client Success Specialist

Spruce
Greater NYC Area
18 hours ago
+20
You’re a driven self-starter that is passionate about helping companies achieve their goals through greater efficiency, more secure processes, and happier customers. You always rise to a challenge and are creative in your problem solving, focused on finding the best solutions. You're excited to join a new and growing team with big goals to drive major change in the title & closing services market. In this role, you will be focused on delighting

Enterprise Relationship Manager

LeafLink
Greater NYC Area
23 hours ago
+18
LeafLink is seeking an experienced Enterprise Relationship Manager to join our fast-growing team. In this role you will be responsible for managing LeafLink Financial’s relationship with the largest cannabis brands in the industry and create a network effect across the LeafLink platform, setting a new standard on how the industry transacts. This role will allow you to build relationships with executive teams and strategize on ways LeafLink can improve and simplify their business operations. This role is highly collaborative, requires creative thinking, sales expertise, and an understanding of all product offerings and platform features on LeafLink with a focus on our financial services offerings. This role will require you to interface directly with our executive team, client experience, sales, marketing, and engineering teams. You need to be a self-starter who is comfortable with change, enjoys a very fast pace, and can juggle many tasks and deadlines. 

Customer Success Manager

Bluecore
Greater NYC Area
1 day ago
+24
As a Customer Success Manager you represent Bluecore by supporting, strategizing and executing with world class ecommerce marketing teams. You will play a critical role in driving value and long-term partnerships with Bluecore by helping to make our clients heroes within their organization. The ideal candidate is a customer-centric analytical thinker who loves identifying opportunities for our partners and is resourceful & tenacious in efforts to bring those to life.

Mental Health Clinician

Eden Health
Greater NYC Area
1 day ago
+32
As a Mental Health Clinician, you will provide comprehensive mental health treatment in a direct primary care setting utilizing the Collaborative Care model. You will work closely with our medical providers (doctors, physician assistants, nurse practitioners) and a consulting psychiatrist to ensure the best treatment possible for our patients. We are looking for an empathetic, energetic, and collaborative clinician with experience and/or interest in working with a population of busy professionals and their dependents. You will work with a talented mix of colleagues across various disciplines in a growing company. You will have the opportunity to make an impact on the growth and direction of our mental health program from both clinical and administrative perspectives.

Account Executive

Whispr Group
Greater NYC Area
2 days ago
Whispr Group is looking for an Account Executive for our New York office. Whispr Group is a fast-growing digital insights company that works with some of the world’s top brands such as McDonald’s, Spotify, Viacom, Adidas, Volkswagen and Ferrari. We provide them with data-driven insights that drive sales, lower costs and improve customer satisfaction. We are now looking for someone who wants to become a key player in the company’s future growth.

Client Engagement - Technical Implementation Speci…

Unqork
Greater NYC Area
2 days ago
+33
As a Client Engagement Technical Implementation Specialist, you will be responsible for client on-boarding and implementation of Unqork's platform. This includes using your sharp communication skills to gather application requirements, as well as technical knowledge to design and build applications on Unqork's Platform, and guiding clients through UAT. Working with the engagement team, the technical implementation specialist will work at a more granular level to ensure our partners have a seamless experience that fully realizes the power of Unqork to help them accomplish their strategic business goals.

Insurance Advisor

Policygenius
Greater NYC Area
4 days ago
+18
Become a product expert on our life insurance partners. Onboard inbound life insurance customers into the application & underwriting process and address their questions while providing an outstanding customer experience. Communicate professionally with customers through various channels, including phone, email, chat and text. Practice consultative sales techniques to ensure that we are pairing customers up with the most appropriate products for their unique needs. Collaborate with other operations teams (customer service, customer success, case management and quality assurance) to ensure a seamless customer experience. Provide actionable feedback from customers to the business and tech teams to drive improvements to our process & technology. Mentor and train junior team members as needed.

Customer Strategy Lead

Custora
Greater NYC Area
4 days ago
+15
Onboard and coach customers to enable a seamless integration experience and productive partnership. Perform analysis and develop insights to help customers launch effective marketing campaigns. Develop reporting and customer facing presentations and deliver those to illustrate our value. Assist with campaign management tactics to ensure platform adoption and activation. Educate customers on new features and changes in the product. Work closely with sales, marketing and product teams to deliver a cohesive customer experience. Identify and execute improvements on customer processes and reporting.

Customer Success Manager

Celonis
Greater NYC Area
4 days ago
+25
As a Customer Success Manager (CSM) you will act as a trusted advisor to our customers to enhance their experience using Celonis and help them drive significant value out of their investment in Celonis. In this role you will be responsible for maintaining a successful long-term relationship with our customers, ensuring high customer satisfaction, driving adoption and ensuring retention.

Customer Success - Account Manager

Papaya Global
Greater NYC Area
5 days ago
The Account Management team is part of the CSM team, responsible for building relationships and helping clients increase their workforce management through consultation, education, and support. Ideal candidates will have the ability to drive strategy coupled with a willingness to roll up their sleeves and execute the tactics. Success in this position requires exceptional client service, coaching, and consultative sales skills; the ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results. Ideal candidates will have previous experience in account management and/or success management. 

Sr. Customer Support Engineer

NS1
Greater NYC Area
5 days ago
+12
Troubleshooting DNS problems in the context of larger, client-specific application topologies. Leveraging our unique feature set to implement distinctive solutions to complex traffic-routing problems for our customers. Becoming familiar with, monitoring, and working to improve NS1's various subsystems. Identifying areas for improvement and offering constructive advice, both customer-facing and internally. Collaborating with TechOps and DevOps engineers to investigate customer-reported issues.

Corporate Travel Agent (Apollo) - New York City, N…

Rollinglobe
Greater NYC Area
5 days ago
Arrange all elements of business travel from initial request to completion for clients including air, hotel, car rentals, train, tour and ground arrangements at the lowest possible price within corporate travel guidelines. Provide excellent customer service that exceeds clients’ expectations. Develop relationships with clients to improve the overall service level. Maintain ownership of each record until trip has been completed to ensure all details (including but not limited to seat assignments, meal preference, upgrades etc.) are completed to the client’s satisfaction in line with company procedures including ticketing and exchanges. Follow company procedures with regards to customer service, documentation of PNRs and profiles, ticketing, invoicing, attendance, accuracy of work etc. Researches and provides solution to any travel related problem clients may have experienced with arrangements made by company with total management awareness and participation.

Customer Advisory Manager

Collibra
Greater NYC Area
6 days ago
+34
As our Customer Advisory Manager you will be on point and responsible for building and maintaining customer relationships with key Collibra customers. The role is a quota carrying role for renewal, upsell and cross-sell  You’ll serve as a trusted advisor and help our customers drive adoption, move along a maturity curve and succeed. Ultimately, renewal, growth, expansion and customer success are the impacts of this critical role.

Strategic Customer Success Manager

Trustpilot
Greater NYC Area
6 days ago
+23
This individual will be tasked with supporting growth and ensuring that every Trustpilot customer has knowledgeable, responsive and a personable main point of contact at our organization during their entire life-cycle. This role will include such tasks as feedback solicitation optimization, on-site integrations, social media integrations, and other customer feedback best practices.

Senior Customer Success Manager

CB Insights
Greater NYC Area
6 days ago
+24
The CB Insights Customer Success Manager is responsible for maintaining a portfolio of Accounts that include the world’s leading corporate Strategy and Innovation groups along with venture capital firms. This position dedicatedly governs customer relationships and consistently illustrates the value delivered through CB Insight’s software & services.

Customer Success Manager

Latch
Greater NYC Area
1 week ago
Latch is seeking a Customer Success Manager to join the operations team at Latch. You will be the front line and most senior member of the Latch Customer Success team. You will help drive the entire customer lifecycle with our Head of Customer Support and Success and align yourself closely with the product team as well. This includes facilitating a successful customer journey from purchase order to end-user engagement.

Senior Benefits Consultant

Namely
Greater NYC Area
1 week ago
+24
 As a Senior Benefits Consultant, you are expected to have a superior grasp of the employee benefits landscape from a broker/consultant perspective. You will be working with key clients and be expected to be a role model and mentor to for other Benefits Consultants and Benefits Analysts in your cohort. The scope of this role includes assisting clients with benefit program design and implementation, project management, compliance, and delivering an overall positive client experience. To be successful in this role, you will have to have a proven track record in a client-facing role, managing projects and mentoring junior employees.

Relationship Manager

Squarespace
Greater NYC Area
1 week ago
+31
Build & maintain the Expert acquisition machine with an eye to the various needs and niches of clients. Track key acquisition and engagement metrics, like vertical spread, Expert on-boarding and activity conversion, and engagement. Perform user research to deeply understand the Expert persona and community makeup. Use user data, both qualitative and quantitative, to continually improve the applicant and on-boarding experience to increase conversion rates. Oversee Expert on-boarding programs, including building educational materials, managing analysts, scheduling sessions, and more. Analyze funnel metrics to identify key levers to optimize the acquisition & engagement machines, then collaborate with Community & Product to design & implement solutions. Build supply growth models from scratch to forecast monthly supply targets, using demand projections as a starting point.

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