Mid Level Customer Success Jobs in NYC

62

Enterprise Business Development Manager

Industrious
Greater NYC Area
3 hours ago
+12
About the Company: Industrious is the largest premium flexible workspace provider in the U.S. with 60 locations in 34 cities. Its Workplace Experience platform, which pairs thoughtfully-designed spaces with hospitality-driven services and amenities, has reshaped the concept of coworking into a scalable solution for companies of all sizes and stages. Since its founding in 2013, Industrious has helped thousands of companies scale their businesses

Manager, Member Success Team

Industrious
Greater NYC Area
3 hours ago
+12
About the Company: Industrious is the largest premium flexible workspace provider in the U.S. with over 65 locations in more than 35 U.S. cities. Its Workplace Experience platform, which pairs thoughtfully-designed spaces with hospitality-driven services and amenities, has reshaped the concept of coworking into a scalable solution for companies of all sizes and stages. Since its founding in 2013, Industrious has helped thousands of companies

Retention Strategy Manager

Box
Greater NYC Area
3 hours ago
+19
The Retention Strategy Manager will be part of a broader Retention Strategy Team within Customer Success, responsible for leading the cross-company efforts to help Box improve customer retention and maximize long-term customer health. In this role specifically, you will focus on driving our critical renewals processes and program managing the related initiatives to maximize account-specific improvement in the overall health (and renewal outcomes) of our customer base. 

Sr. Customer Success Manager (Commercial)

Customer Success Manager (LATAM)

Talkwalker
Greater NYC Area
14 hours ago
+18
Customer Success Manager New York, New York We are looking for a Customer Success Manager to further strengthen our Customer Success Team and contribute to the success of our company. The Customer Success Manager is responsible for onboarding new clients successfully, maintaining relationships with existing clients and selling additional services and products.  This includes implementing the technical requirements, orchestrating a flawless

Enterprise Success Manager

monday.com
Greater NYC Area
1 day ago
+19
The Enterprise Success Manager will be a part of our growing sales team and will have a meaningful impact on our Key Accounts satisfaction. There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product and it is incredibly unique (and fun) to guide them to success using our platform.

Implementation Associate

Knotel
Greater NYC Area
1 day ago
+18
Reporting into the Head of Customer Success and working alongside our Customer Success Managers, the Customer Success Associate will work with new and existing Members to ensure they achieve success in their partnership with Knotel throughout their full customer lifecycle. S/he/they will collaborate with members to address their evolving office needs, strive to increase retention, reduce churn and drive sales.

Manager, Real Estate Transactions

Real Estate Transactions Associate

Head of Client Solutions

Cedar
Greater NYC Area
2 days ago
We are looking for an entrepreneurial leader with experience in people management and client service. Being process and metrics-driven is as important as having excellent people leadership skills in order to maintain high team morale. The Head of Client Solutions will need to be strategic to think through new ways to improve the organization and be a thought partner to other leaders within the company.

Senior Customer Success Manager

Talkwalker
Greater NYC Area
2 days ago
+18
The Customer Success team is the face and voice of Talkwalker - reflecting the company's core values in their continuous collaboration with clients. The CSM’s goal is to consult the client from its first steps in the onboarding process, to provide advice and help clients to optimize their business strategies and ROI with Talkwalker.   The CSM's main responsibilities include ensuring high client retention and increasing revenue with clients

Business Development Manager

Talkwalker
Greater NYC Area
2 days ago
+18
The Customer Success team is the face and voice of Talkwalker - reflecting the company's core values in their continuous collaboration with clients. The CSM’s goal is to consult the client from its first steps in the onboarding process, to provide advice and help clients to optimize their business strategies and ROI with Talkwalker.   The CSM's main responsibilities include ensuring high client retention and increasing revenue with clients

Customer Success Manager

CB Insights
Greater NYC Area
2 days ago
+24
The CB Insights Customer Success Manager is responsible for maintaining a portfolio of Accounts that include the world’s leading corporate Strategy and Innovation groups along with venture capital firms. This position dedicatedly governs customer relationships and consistently illustrates the value delivered through CB Insight’s software & services.

Mid-Market Client Success Manager

Yotpo
Greater NYC Area
3 days ago
+13
Identify and design short and long term strategies for our premium/diverse client base. Create client-specific strategies that maximize ROI, leveraging insights, benchmarks, customer journey design and other best practices in digital marketing. Deliver and follow through with a plan to teach and train client services on the changing e-commerce space and related marketing consulting areas. Help build a scalable methodology for Client Success Managers to deliver value to key vertical segments. Develop opportunities to help the business drive up-sells and renewals. Quarterly travel is anticipated for this position.

Partner Manager (Big 4)

Celonis
Greater NYC Area
3 days ago
+21
• Own, manage and drive all aspects of relationships with Big 4 firms (Deloitte, KPMG, EY, PwC). • Drive sales of Celonis platform to all lines of business (Audit, Advisory, Tax, etc.) of Big 4 across Americas (North America + LATAM). • Plan and execute go to market activities with Big 4 firms (joint offers, marketing, co-selling, etc.). • Drive technical and sales enablement of Big 4 firms. • Facilitate engagement between Celonis field sales and Big 4 client teams around specific account pursuits. • Coordinate efforts with global partner manager responsible for Big 4 relationships globally.

Partner Manager (Global Systems Integrators )

Celonis
Greater NYC Area
3 days ago
+21
• Own, manage and drive all aspects of relationships with large, complex global systems integrators (SI’s) and/or BPO organizations such as IBM, Capgemini, and Accenture. • Responsible for a portfolio of 5-7 partner organizations that operate across all regions of the Americas, including US, Canada and Latin America. • Central focus is on go to market activities (joint sales, marketing, etc.) and driving partner investment in solutions, assets, and certified implementation resources around Celonis. • Drive technical and sales enablement across all relevant groups within these firms. • Facilitate engagement between Celonis field sales and partner client teams.

Customer Success Manager

Celonis
Greater NYC Area
3 days ago
+21
As a Customer Success Manager (CSM) you will act as a trusted advisor to our customers to enhance their experience using Celonis and help them drive significant value out of their investment in Celonis. In this role you will be responsible for maintaining a successful long-term relationship with our customers, ensuring high customer satisfaction, driving adoption and ensuring retention.

Client Success Manager

Namely
Greater NYC Area
3 days ago
+24
Develop strong client relationships and serve as the primary contact for assigned clients at the user, management and senior levels. Manage a high-volume book of business averaging $2-3 M in annual revenue. Assist clients in realizing the full value of their investment in Namely leading to a direct and positive impact on client success. Coordinate with and align knowledgeable, engaged, client-focused account service teams. Ensure client readiness for key Namely milestones, conducting quarterly business reviews and serving as the main point of escalation. Utilize metrics and data to make informed decisions, drive utilization & adoption and predict trends for your clients. Collaborate in a fast-paced, high-growth work environment with comfort partnering with internal Namely employees and at our client companies at all levels.

Senior Benefits Consultant

Director of Customer Engagement

Custora
Greater NYC Area
3 days ago
+15
Director of Customer Engagement About us: Retail marketing teams have a lot on their plates. The data they collect provides an unparalleled opportunity to establish meaningful and personal relationships with their customers, but it has also led to an explosion of metrics to track, measure, and optimize. Opens, click-throughs, likes, retweets, conversion rates: today’s retail marketer is resource-strapped and scrambling to execute on dozens of

Customer Success Manager

Attentive
Greater NYC Area
4 days ago
+15
Attentive is a personalized mobile messaging platform changing the way consumers interact with businesses. Since its founding in 2016, Attentive has rapidly grown to one of the most successful messaging companies in the country. Headquartered in New York City, the company raised a $13 million investment led by Bain Capital Ventures in 2018. Attentive was founded by the co-founders of TapCommerce, the global leader in mobile app retargeting,

Enterprise Succsess Manager

monday.com
Greater NYC Area
4 days ago
+19
The Enterprise Success Manager will be a part of our growing sales team and will have a meaningful impact on our Key Accounts satisfaction. There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product and it is incredibly unique (and fun) to guide them to success using our platform.   The Role  Proactively own and manage a

Customer Success Manager

SEVENROOMS
Greater NYC Area
4 days ago
+24
We are looking for a passionate Customer Success Manager who will help us ensure the long-term success of our customers. You will be there to support them once the contract is signed, through the deployment, training, and onboarding, and the entire lifecycle of the client. You love hospitality and have possibly event worked with restaurants before. You are intrigued by operations and logistics and solving the next puzzle. You are organized, love to multitask, seek challenges, excitement and a fast-paced environment. Most importantly, you want to be a part of an awesome and hardworking software startup changing the world of hospitality.

Senior Clinical Advisor (Psychologist)

Quartet Health
Greater NYC Area
4 days ago
+32
The Senior Clinical Advisor will be part of a multidisciplinary healthcare team and will be the embedded Clinical Team psychologist with key Quartet teams to ensure a unified, evidence-based clinical strategy and voice is established to meet both clinical and business goals. This role will specifically require embedding with the following cross functional teams: Product, Design, Marketing, Mental Health Strategy, Data Sciences, and Central Operations. He or she will leverage experience in clinical psychology to strategize, design, and implement a wide range of initiatives that meet multi-stakeholder needs from patients, mental health providers, and primary care clinicians.

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