Mid Level Customer Success Jobs in NYC

55

Customer Support Manager, Practice Management

Flatiron Health
Greater NYC Area
1 day ago
+37
We are looking for a Customer Support Manager to join and help manage our remote front-line customer service team. Currently, this remote team serves our Enterprise customers who represent our largest and most complex customers. Your role is to design and implement robust processes to assign tasks out across the team and ensure that they are supported in their day-to-day tasks, as we continue to grow and strengthen our customer relationships. At a high-level, you will be expected to partner with your fellow support managers to develop the goals, structures, and processes to help the team be successful. A successful manager will be motivated by working with team members to guide, coach, and serve them – making sure to keep the team happy and productive.

Senior Customer Success Manager

CB Insights
Greater NYC Area
3 days ago
+24
The CB Insights Customer Success Manager is responsible for maintaining a portfolio of Accounts that include the world’s leading corporate Strategy and Innovation groups along with venture capital firms. This position dedicatedly governs customer relationships and consistently illustrates the value delivered through CB Insight’s software & services.

Mid-Market Client Success Manager

Yotpo
Greater NYC Area
3 days ago
+13
Identify and design short and long term strategies for our premium/diverse client base. Create client-specific strategies that maximize ROI, leveraging insights, benchmarks, customer journey design and other best practices in digital marketing. Deliver and follow through with a plan to teach and train client services on the changing e-commerce space and related marketing consulting areas. Help build a scalable methodology for Client Success Managers to deliver value to key vertical segments. Develop opportunities to help the business drive up-sells and renewals. Quarterly travel is anticipated for this position.

Manager, Business Development

StrongArm Technologies
Greater NYC Area
3 days ago
+22
In this role, you will have to be adaptive, innovative and strategic. Some days will require you to be on-site interfacing with key enterprise decision-makers, other days will require you to craft messaging and work with marketing to deploy a new use case, while other days will have you planning sales and partnership strategies. Like any good opportunity at a scaling company, this role will ask you to take on a lot of different challenges. At the same time, this role will give you ample opportunities to succeed and grow with the role and the organization.

Customer Support Associate

Rhino
Greater NYC Area
3 days ago
+27
Provide day-to-day support of customers, which includes real-time conversations via telephone, live chat, and email. Resolve issues in a timely way while effectively prioritizing customer needs. Triage tickets to the appropriate internal departments and work with them to resolve the issue. Identify trends in support needs to influence site design, email copy, and product workflow.

Sales Operations

nTopology
Greater NYC Area
3 days ago
+18
We’re looking for a curious and analytical candidate to join our Sales team in a Sales Operations role. You will help nTopology as we scale our sales team by analyzing our Sales operations and processes, providing meaningful insights, and making recommendations to the Sales leadership team on pipeline efficiency, operating metrics, and Go to Market initiatives. 

Customer Success Manager

Peakon
Greater NYC Area
5 days ago
+28
You know the importance of a company’s culture, and you believe you can help to create great places to work. As a Customer Success Consultant, you will design and lead implementations of Peakon and provide advice and best practice while developing ongoing, relationships with a wide range of organizations. You will also work closely alongside the Sales Team, commercial Customer Success Managers and the global support team to ensure the best possible customer experience and product adoption.

Client Partner - New York

Curalate
Greater NYC Area
5 days ago
Curalate is looking for seasoned SaaS sales people with a demonstrated ability to sell solutions (not products), close deals, crush quotas, play nice in the sandbox, and have the agility to thrive in a hyper-growth, early-stage environment. You'll be talking to digital marketers and e-commerce executives at some of the world's most notable brands and agencies and selling a product that helps these brands unlock the power of their images to grow engagement, traffic, and revenue. Most importantly, you love technology and have proven experience driving new business in SaaS software.

Enterprise Relationship Manager

LeafLink
Greater NYC Area
5 days ago
+18
LeafLink is seeking an experienced Enterprise Relationship Manager to join our fast-growing team. In this role you will be responsible for managing LeafLink Financial’s relationship with the largest cannabis brands in the industry and create a network effect across the LeafLink platform, setting a new standard on how the industry transacts. This role will allow you to build relationships with executive teams and strategize on ways LeafLink can improve and simplify their business operations. This role is highly collaborative, requires creative thinking, sales expertise, and an understanding of all product offerings and platform features on LeafLink with a focus on our financial services offerings. This role will require you to interface directly with our executive team, client experience, sales, marketing, and engineering teams. You need to be a self-starter who is comfortable with change, enjoys a very fast pace, and can juggle many tasks and deadlines. 

Enterprise Success Manager

monday.com
Greater NYC Area
1 week ago
+19
The Enterprise Success Manager will be a part of our growing sales team and will have a meaningful impact on our Key Accounts satisfaction. There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product and it is incredibly unique (and fun) to guide them to success using our platform.

Claims Team Lead

Rent the Runway
Greater NYC Area
1 week ago
+38
As a Team Lead, CX Operations Claims at Rent the Runway, you will be responsible for leading a team that delivers exceptional customer experiences at the last mile. Your primary focus with be managing and mentoring a quickly growing team of Courier Claims Associates, who focus on supporting carrier and customer relationships. You will partner cross-functionally as the primary contact for all carrier communication and work directly with the transportation team. You will also be an expert on our internal systems, processes, and technology and actively assist associates to ensure timely resolution and consistency for customers. You should be comfortable on the frontlines with customers (phone, email, live chat) as well as working cross-functionally with our transportation department to escalate and resolve issues.

Customer Experience Associate

Atoms
1 week ago
+17
Atoms is looking for a Customer Experience associate to join our growing team, who will be reporting to our Head of Operations. You love to make people happy and drive all touch points with the customer first mindset. You will be a critical member of the Atoms team, driving the dialogue with the Atoms community and supporting our customer through every step of the journey. The ideal hire is a self-starter, service-oriented, takes pride in their work product, and cares deeply about every touch point our customer experiences with the Atoms' brand. You thrive in a collaborative environment, and will work cross-functionally with Data, Growth/Marketing, Engineering, and other teams to help leverage consumer insights that drive strategic business priorities.

Customer Advocate

Nesterly
Greater NYC Area
1 week ago
Nesterly is in search of a Customer Advocate to help us deliver excellent customer experience as we expand to additional markets. We're looking for mission-driven self-starters to join us in tackling the urban housing crisis and building a more interconnected world through intergenerational homesharing. Nesterly is seeking an enthusiastic and hands-on Customer Advocate to join our team in NYC or Portland. In this role, you will be a product expert on the front lines of customer service, handling inbound inquiries from new, existing, and potential customers. You will develop the company's customer success strategies through a deep understanding of the product and customer challenges. 

Senior Client Advisor

VTS
Greater NYC Area
1 week ago
+35
As a Senior Client Advisor you will work with a few of our largest, most complex clients to ensure they are maximizing the value of VTS for their organizations. You will be responsible for partnering with them to help them adopt VTS and achieve predictable business outcomes. You will track their usage and adoption, provide insights and best practices on how they better leverage the VTS platform at an account level, (e.g., opportunities for workflow improvement,) and proactively help them address workflow gaps. You will work with sales, implementation, and product teams to ensure a coordinated approach to customers. You will also work closely with sales on upsells, expansions, and renewals. 

Customer Success Manager

Abacus
Greater NYC Area
1 week ago
+17
The primary responsibility of the Customer Success Manager is managing long-term strategic customer relationships to achieve customer satisfaction, cultivate customer loyalty, retain recurring revenue and drive incremental growth. The ideal candidate will have worked in mid-market business development, partnerships or sales and will be well versed in interacting with and presenting to senior leadership within a business, including C-level executives, IT, finance, and operations departments. Internally at Abacus, you will work across Product, Engineering, and Customer Success to ensure successful growth and retention of our customers.

Customer Success Manager

Sisense
Greater NYC Area
1 week ago
+17
Manage the post-sales relationship for accounts by serving as the primary client contact and advocate for day to day and escalated issues and request. Establish and maintain customer satisfaction across accounts through account planning, proactive client communications, issue remediation and containment and performance measurement. Protect existing revenue streams, identify and neutralize competitive threats Actively farm existing account base to identify new solutions or service opportunities and provide valuable account information and insight to support sales. Build and execute an account specific relationship framework inclusive of regularly scheduled status calls, quartely business reviews, account documentation, reference management and account planning sessions Leverage internal subject matter experts to help customers optimize their investment, ensure program objectives are being met and measure the value of the solution to their organizations. Coordinate activities and provide leadership on directions of key projects, initiatives and issues across internal business units.

Customer Success Manager

Bluecore
Greater NYC Area
1 week ago
+24
As a Customer Success Manager you represent Bluecore by supporting, strategizing and executing with world class ecommerce marketing teams. You will play a critical role in driving value and long-term partnerships with Bluecore by helping to make our clients heroes within their organization. The ideal candidate is a customer-centric analytical thinker who loves identifying opportunities for our partners and is resourceful & tenacious in efforts to bring those to life.

Luxury Travel Advisor - New York City, NY

Rollinglobe
Greater NYC Area
1 week ago
As a Luxury Travel Advisor, you will be at the core of the group, and must be well-versed execution of various high-end travel arrangements including luxury hotel reservations, DMC itinerary creation, concierge arrangements and crafting personalized leisure experiences. You will work with and support the Director of Travel Services with the execution of their members’ travel plans; do research on hotels, destinations, routing options etc. based on what type of trip the member is interested in after initial/second conversation. Once the Director of Travel Services has guided the member to their chosen destination, that’s when you jump in and spearhead the work with ground partners, suppliers, hotels, etc. They also serve as the lead point of contact for any travel related concierge logistics, and are in contact with the members directly.

Strategic Customer Success Manager

Trustpilot
Greater NYC Area
1 week ago
+23
This individual will be tasked with supporting growth and ensuring that every Trustpilot customer has knowledgeable, responsive and a personable main point of contact at our organization during their entire life-cycle. This role will include such tasks as feedback solicitation optimization, on-site integrations, social media integrations, and other customer feedback best practices.

Enterprise Customer Success Manager

TripActions
Greater NYC Area
1 week ago
+24
As an Enterprise Customer Success Manager, you will be a trusted advisor to key named/strategic customers, helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle. You’ll be responsible for understanding customer requirements, implementing and onboarding new customers, conducting product training, driving adoption and retention, and ensuring ongoing satisfaction. You’ll will work with our customer C-Suite and executive teams, as well as our program counterparts to drive a successful program.

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