Customer Support Jobs in NYC

71

VP, Customer Success

Payfone
Greater NYC Area
51 minutes ago
As the head of Customer Success, The VP, Customer Success will be a relationship management expert who will provide best in class customer service, ensuring a seamless implementation and onboarding experience for our clients. The VP will own critical client functions, which include increasing adoption, ensuring retention, identifying new revenue opportunities and maintaining/increasing satisfaction. The VP will scale the Customer Success function and manage a team that will include account managers, professional service engineers and implementation specialists.

Customer Support Associate

Transfix
Greater NYC Area
3 hours ago
+15
Work with Associate Account Manager to understand the customer needs and communicate expectations clearly amongst the operations team. Provide Account Managers with updates regarding the status of the shipment. Reach out to facilities for necessary accommodation (ie: early or late trucks). Consistent load recovery communications: cross docking, transloading and repowers. Schedule and reschedule shipments as needed. Follow and iterate standard operating procedures.

Customer Success Representative

Justworks
Greater NYC Area
3 hours ago
+31
Serve as the frontline for customer support inquiries across multiple channels simultaneously (email, phone, live chat and Slack). Work through creative solutions to effectively answer customer questions, provide guidance, troubleshoot and resolve issues, and route feedback. Manage queue of open issues to deliver timely and effective solutions - escalating when necessary. Communicate bugs and user feedback to our Product team. Help with customer retention and contribute recommendations for improving our product and processes.

Carrier Success Associate

Transfix
Greater NYC Area
3 hours ago
+15
Transfix is the leading freight marketplace that's transforming the $700 billion trucking industry, connecting shippers to a national network of reliable carriers. Fortune 500 companies such as Anheuser-Busch, Unilever, and Target rely on Transfix to handle their most important FTL freight needs. With instant pricing tools, guaranteed capacity, data-driven insights, and reliable service, Transfix is changing the world of transportation one load

Partner Manager

Managed by Q
Greater NYC Area
5 hours ago
+10
About Managed by Q: Managed by Q is the platform for office management. We help the world’s leading companies build, design, staff, and manage their workplaces. By connecting office operations teams to dedicated workplace experts and top commercial service providers, Managed by Q enables companies to create inspiring offices and deliver a great workplace experience for their teams. Managed by Q was founded in 2014 with a vision of changing how we

Office Manager

Nooklyn
Greater NYC Area
6 hours ago
Full-Time Office Manager Nooklyn office admins help facilitate our customers renting apartments. You will attend visitors, assist with paperwork, help agents, and keep the office hospitable and clean. Hours are 11am to 7pm Monday-Friday split among our Brooklyn Storefronts in Bushwick and Greenpoint. About Nooklyn Nooklyn is how people find apartments and connect with roommates in Brooklyn. We emphasize a positive, responsive vibe with clients

Customer Experience Associate

Better
Greater NYC Area
18 hours ago
+16
A Better company We believe homeownership is valuable. Here’s why: Not only has homeownership historically been one of the most reliable ways to build wealth, it also strengthens ties to community and contributes positively to overall well-being. The way the mortgage industry operates today makes it harder and harder for people to consider homeownership -- so we set out to change that. The traditional mortgage process is designed to confuse,

Customer Success Representative (Summer 2019, Full…

Justworks
Greater NYC Area
1 day ago
+31
Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data driven and never stop iterating. If you

Customer Education and Knowledge Manager

Gameffective
Greater NYC Area
2 days ago
+15
  We are looking for an ambitious Customer Education and Knowledge Manager to join our Customer Success team. you will implement and execute scaled training programs that drive product usage and value for Gameffective’s customers. You will execute our customer training systems and develop content, both written and visual. You will also contribute to the high-level strategy of customer education. Responsibilities:  Design and develop custom

Customer Support Representative

SEVENROOMS
Greater NYC Area
2 days ago
+24
About the Role We are looking for a passionate Customer Support Representative with at least 1-3 years worth of experience in the Customer Support realm to help drive our support processes in collaboration with the Customer Success, Product, and Engineering teams. You will work directly with top hospitality operators across the globe to troubleshoot and solve bugs, questions, and requests. As a key member of the team, you will have a starring

Engagement Manager

Flatiron Health
Greater NYC Area
3 days ago
+25
As the Professional Services Manager/Director, you will be responsible for building and leading an implementation and ongoing customer success team for Flatiron’s new provider-facing business operations offering. This position requires outstanding problem-solving, analytical and communication skills; experience leading complex operations spanning multiple teams and stakeholders; and significant experience leading teams.

Customer Support Associate

Technical Support Engineer

Customer Success Manager

Abacus
Greater NYC Area
3 days ago
+17
At Abacus, we're reimagining the way businesses move money, starting with the first real-time employee expense system. We’re excited about building tools that are not only effective but enjoyable for everyone to use. Creating the best customer experience drives us - we love hearing everyday how what we're working on is saving our customers time and headaches.

Associate Referral Agent

OnDeck
Greater NYC Area
4 days ago
+26
The Associate Referral Agent role presents an exciting opportunity to start your career at OnDeck. This unique position is suited for a bright junior agent excited by the prospect of joining a fast-growing team within OnDeck. By helping businesses that OnDeck could not fund internally to find financing with one of our lending partners, you will learn about our products, become an industry expert, and help identify market trends that will directly impact the direction of our business.

Senior Customer Success Manager

Celonis
Greater NYC Area
5 days ago
+12
As a Senior Customer Success Manager (CSM) you will act as a trusted advisor to a portfolio of strategic customers to enhance their experience using Celonis and help them drive significant value out of their investment in Celonis. In this role you will be responsible for maintaining a successful long-term relationship with our customers, ensuring high customer satisfaction, driving adoption and ensuring retention. You will work closely with sales and professional services teams to define, develop and execute effective strategies that drive additional growth and expansion within customers.

Customer Success Manager

Celonis
Greater NYC Area
5 days ago
+12
As a Customer Success Manager (CSM) you will act as a trusted advisor to our customers to enhance their experience using Celonis and help them drive significant value out of their investment in Celonis. In this role you will be responsible for maintaining a successful long-term relationship with our customers, ensuring high customer satisfaction, driving adoption and ensuring retention.

Client Success Manager

Knotch
Greater NYC Area
5 days ago
+24
The ideal candidate has 3-5 years of account management and/or client success experience, client service / ad-tech / agency background, and experience helping to grow and manage a team - data & analytics experience are a plus. Key attributes of a successful candidate are adaptability, the ability to meet deadlines, and a passion for finding a balance between client needs and business needs. This unique role is a very hands on and consultative approach to client success.

Customer Success Representative - Overnight

Justworks
Greater NYC Area
5 days ago
+31
Serve as the frontline for customer support inquiries across multiple channels simultaneously (email, phone, live chat and Slack). Work through creative solutions to effectively answer customer questions, provide guidance, troubleshoot and resolve issues, and route feedback. Manage queue of open issues to deliver timely and effective solutions - escalating when necessary. Communicate bugs and user feedback to our Product team. Help with customer retention and contribute recommendations for improving our product and processes.

Director, Customer Success

Aircall
Greater NYC Area
5 days ago
+15
Aircall is on a mission is to redefine the business phone. We are an advanced cloud-based phone system, complete business phone, and call center software — all wrapped up in one single tool. But behind our product are the people driving it. Positivity, candor, ambition and commitment — these are the values we live by at Aircall. We know that success comes from hard work and deserves to be recognized and rewarded. So if you’re a person that

Technical Account Manager, BidSwitch

IPONWEB
Greater NYC Area
5 days ago
Technical Account Manager BidSwitch is a smart infrastructure grid for the programmatic technology industry; that helps to facilitate more than 350 supply and demand global technology partners to connect and trade media across all formats. As a company, BidSwitch processes and filters the entire global programmatic inventory bidstream; layering on data, fraud detection and other services and intelligently optimizing and routing bid opportunities

Senior Customer Success Manager

Talkwalker
Greater NYC Area
5 days ago
Senior Customer Success Manager New York, New York We are looking for a US - Senior Customer Success Manager to further strengthen our Customer Success Team and contribute to the success of our company. The Senior Customer Success Manager is responsible for onboarding new clients successfully, maintaining relationships with existing clients and selling additional services and products. This includes implementing the technical requirements,

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