Customer Support Jobs in NYC

46

Customer Support Manager

Fluent, Inc.
Greater NYC Area
7 hours ago
+32
The Customer Support Manager is responsible for ensuring customer-related requests are answered seamlessly and effectively. This is a “hands-on” position where you’ll be jumping in to answer tickets (where needed) while working closely with our product team in order to create an exceptional customer fulfillment experience. You’ll be helping to craft the operational process and procedures designed to move our Customer Support Team to the next level. The ideal candidate for this role has a proven track record and passion for creating, supporting and influencing engaging customer experiences. Someone who is motivated to be the driving force behind an amazing customer success team. Ideally, you’ve had solid experience with technical support/service while working collaboratively with internal stakeholders (including; web-product development, compliance, and sales/account management).

Customer Experience Agent

Lively
Greater NYC Area
18 hours ago
+14
Getting people the hearing care they need is a challenging task and, as a Customer Experience Agent at Lively's NYC office, you will be essential to making our mission a reality. You will be at the heart of creating a better-than-best experience for our customers. You will be in charge of delivering remote support with passion, patience, and perseverance. If you are someone who leads with empathy and is able to work independently, this role is for you! 

Customer Experience Advocate (Spanish Fluency)

monday.com
Greater NYC Area
18 hours ago
+25
We are are looking for another Customer Success Manager to join our expanding team. There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive. This is a full-time position that includes working on Saturdays.

Customer Service Claims Representative

Fluent, Inc.
Greater NYC Area
1 day ago
+32
Fluent’s Customer Service Department is looking for an energetic and experienced customer claims representative to manage the company’s incentive claims process. The right candidate would manage the process of validating consumer inquiries and requests regarding the receipt Incentives available through our programs. The position requires the ability to work with multiple pieces of data from a variety of sources to validate claims, prevent fraud and ensure that each consumer has a world-class experience. The position reports directly to the Compliance Manager and Fluent’s General Counsel on trending, system improvements and related claims fulfillment issues.

Customer Success Manager

Latch
Greater NYC Area
1 day ago
+28
Latch is seeking a Customer Success Manager to join the operations team at Latch. You will be the front line and most senior member of the Latch Customer Success team. You will help drive the entire customer lifecycle with our Head of Customer Support and Success and align yourself closely with the product team as well. This includes facilitating a successful customer journey from purchase order to end-user engagement.

Customer Success Associate

Mulberry Technology
Greater NYC Area
2 days ago
+15
As a Customer Success Associate at Mulberry, you will play a critical role in providing best-in-class support to our customers and will serve as the frontline in their interactions with our brand. A typical day will consist of responding to customer support emails, educating customers on our product (via live chat and inbound calls), and using data to build out consistent best practices for customer support.

Patient Support Associate

Galileo
Greater NYC Area
2 days ago
+17
Reporting to our Patient Support Team Lead, Galileo’s Patient Support Associates are integral to our ability to deliver an amazing patient experience. Patient Support Associates remove all the hassle and headache in healthcare so that patients can focus on their health. You’ll work directly with patients to ensure their needs are anticipated and supported as well as work closely with our team of Clinicians, Social Workers, and Health Advocates. Specifically, you will:

Publisher Account Manager

DeepIntent
Greater NYC Area
2 days ago
+19
• Manage all day-to-day operations associated with publisher partners, with an emphasis on healthcare publishers. • Build solid customer relationships and serve as point person for both business and technical inquiries. • Manage the deployment and onboarding of new clients. • Maintain, develop and grow existing publisher partner relationships. • Train clients on the platform, encourage the adoption of new features and provide feedback internally on client needs.

Customer Support Specialist

PitchBook Data
Greater NYC Area
2 days ago
The Customer Support Specialist will support CSMs (Customer Success Managers) and their accounts that are of strategic importance to PitchBook, and will work on the Customer Success team to complete various account-related requests and activities. The CSS will develop a deep knowledge of PitchBook's clients, their industries/sectors as well as their business needs.

Customer Service Coordinator

Major League Baseball
Greater NYC Area
3 days ago
+48
We are currently looking for an employee with strong customer service experience and a team-oriented spirit to provide exceptional service to our subscribers. You will respond to customers inquires regarding billing, product information, e-mails, technical support and general programming information in this fast-paced environment.  To qualify, you must be able to work a flexible schedule, have excellent communications skills, an ability to handle multiple duties and must be a team player. Previous customer service experience is required with either technical, product knowledge, reporting and a proven track record in problem-solving. Knowledge of Baseball is a must.

Customer Service Representative

Customer Experience Associate

Transfix
Greater NYC Area
3 days ago
+26
Work with Associate Account Manager to understand the customer needs and communicate expectations clearly amongst the operations team. Provide Account Managers with updates regarding the status of the shipment. Reach out to facilities for necessary accommodation (ie: early or late trucks). Consistent load recovery communications: cross docking, transloading and repowers. Schedule and reschedule shipments as needed. Follow and iterate standard operating procedures.

Customer Care Associate

QuadPay
Greater NYC Area
4 days ago
+25
The ideal candidate for this position should be creative, self-motivated, highly organized, and have excellent interpersonal skills. Prior experience managing social media platforms and at least five years’ Customer Service experience are a must. The ability to work both collaboratively and independently on projects, strong verbal and written communication skills, and basic typing and computer skills are essential to this role.

Director, Global Support - NYC

Kustomer
Greater NYC Area
6 days ago
+26
Kustomer is looking for a Director of Global Support who will fundamentally redefine what it is - not only to deliver a world-class support experience here at Kustomer but in the B2B SaaS industry. Kustomer is experiencing explosive growth and acquiring world class brands who leverage Kustomer to deliver a differentiated customer experience - believe it or not, they expect the same from Kustomer. This leader has seen the movie before - been part of scaling a company and building/scaling a technical support organization. This individual will be looked upon to consult with and be part of Kustomer’s strategy to engage CX leaders with best practices and thought leadership. This role will report to our SVP of Sales and Customer Experience.

Client Success Manager

Yotpo
Greater NYC Area
6 days ago
+47
The mission of our Client Success Managers is to establish partnerships with our clients based on value and ROI. These partnerships are created by securing long lasting relationships, based on exceptional service and delivering the power of the Yotpo suite of services.

Customer Experience Manager, Wealth & Trading

Revolut
Greater NYC Area
1 week ago
+39
We’re looking for a Customer Support Expert to sit within the Wealth & Trading team at our New York office to support the US launch. Our team is highly technical and detail-oriented, and we love to get down into the nitty-gritty of our in-app processes to make the best possible product. This role is to help build and scale the Wealth & Trading business by creating a best in class customer experience. The Customer Support Manager (CSM) will take a creative, customer-centric approach to provide the foundational services and solutions implemented by the Revolut global customer support team.

Customer Experience Advocate

monday.com
Greater NYC Area
1 week ago
+25
We are looking for Customer Success Advocate to join our expanding team. There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive. This is a full-time position that includes working on Saturdays.

Customer Operations, Support Specialist (SF, NYC)

Pinterest
Greater NYC Area
1 week ago
We consider businesses our customers on Pinterest, as they play a big role in providing the content that helps people discover and save the things they love. We’re looking for a motivated self-starter to join our Customer Operations team and help our global partners, big and small, get discovered by millions of people looking for things to plan, buy and do. You’ll work directly with our customers to answer questions, solve problems, and you’ll take the insights you gain to our product and engineering teams to help make Pinterest even better. The work you'll do will drive a better user experience for our customers and ensure that Customer Operations is connected to the direction of our growing product. 

Senior Customer Service Agent

Tipico
Greater NYC Area
1 week ago
+21
We are looking for someone who will be able handle a cross functional role working with our Marketing and Product teams to help deliver the best in class Customer Service experience. A person with a positive attitude that is passionate about work and who is motivated to succeed. Someone who can lead by example and can ensure the smooth running of the department’s day to day operations. Some of the tasks will involve:

Wow Specialist

Primary Kids
Greater NYC Area
1 week ago
+19
Act as the voice of Primary, spending your days on the front lines servicing customers. Be part of a collaborative team using email, phone, and social media support to rapidly resolve issues, exceed expectations, and deliver outstanding customer support. Think creatively and passionately about ways to make customer interactions as meaningful as possible. Capture customer insights and work with marketing, tech, design, and product teams to improve the overall customer experience and better understand what triggers customers to contact us. You will answer product questions, give sizing advice, manage exchanges and returns, and help track down packages.

Process Mining Consultant

Celonis
Greater NYC Area
1 week ago
+31
You will actively drive Celonis’ expansion and work in project teams to kick-start our customers’ process mining journey. You will make digital business processes transparent and harmonize our customers’ gigantic data flows by using our Celonis Process Mining Technology and by applying the most up-to-date extraction and transformation methods. You are involved in implementation projects with process data of varying degrees and complexity and for customers across industries. After the successful evaluation and preparation of the process data, you connect the respective on-premise/ Cloud systems with our software. You extract and transform customers’ data and design process- and customer-specific analyses. Over the course of our projects, you expertly handle our customers’ individual needs and actively participate in customer workshops.

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