Customer Support Jobs in NYC

47

Customer Operations Associate

CardFlight
Greater NYC Area
47 minutes ago
CardFlight is looking for an upbeat and hard-working individual to join our customer support & operations team. This person will be responsible managing inbound and outbound calls, answering support tickets and providing world class customer service. This is a great opportunity to be a part of a fast-growing, scrappy, casual yet disciplined startup with lots of room to grow. The Customer Operations Associate will report to the Customer

Technical Support Engineer, Provider Software

Flatiron Health
Greater NYC Area
1 hour ago
+37
Our mission is to serve cancer patients and our customers by dramatically improving treatment and accelerating research. Our team is building a disruptive, oncology-specific software platform that connects cancer centers across the world on a common technology infrastructure to address key healthcare challenges. Today, the Flatiron Health OncologyCloud™ platform includes the industry-leading electronic medical record for oncology, a first-of-its

Customer Support Manager

Engagement Manager

Customer Support Associate

VP of Customer Experience

Teachable
Greater NYC Area
1 hour ago
+29
As the Vice President of Customer Experience at Teachable, you will lead the Customer team and major initiatives that impact tens of thousands of creators. You will be a member of the executive team, reporting to the CEO, and will be responsible for building and executing a high-quality, sustainable long-term strategy while nurturing the high-performing team we have today.

Programmatic Technical Account Manager

Ogury
Greater NYC Area
10 hours ago
Ogury is hiring a Programmatic Technical Account Manager (TAM) to join our growing team in NYC. The TAM will master Ogury’s platform capabilities while developing and maintaining relationships with some of the largest marketers in the world (brands, agencies, and trading desks) to ensure programmatic campaign success. The ideal candidate is a quick and autonomous learner who displays excellent communication skills, project management skills, and thinks creatively to solve client challenges. The TAM will maintain full ownership and will serve in a proactive advisory role in monitoring, tracking, and delivering programmatic executions, including assessing performance and optimizing accordingly. This role will also lead troubleshooting for various technical issues that may arise with demand partners while championing Ogury’s platform capabilities. Ideal candidates will be able to problem solve and work well with internal divisions across Engineering, Product, Sales, and Business Intelligence.

Customer Operations Advisor

Squarespace
Greater NYC Area
1 day ago
+21
At Squarespace, Customer Operations empowers users to give voice to their ideas and make it easy for them when they need help. Our team runs 24/7 with over 300 people between New York, Dublin and Portland. Customer Operations Advisors are working with our customers every day to ensure that they are achieving success with our product. You will use your product knowledge and passion for providing an exceptional customer experience to not only solve

Head of CRM

Member Support Associate

Peloton
Greater NYC Area
1 day ago
+27
Our Member Support Associates are responsible for providing exceptional customer service to everyone who comes into contact with Peloton. Member Support Associates assist customers from 12-9PM and specialize in all technical aspects of the Peloton bike. They are experts at troubleshooting hardware and software problems, diagnosing issues, and strive to always resolve any technical problem as efficiently as possible.EMPLOYEE EXPECTATIONS

Customer Support Representative

Talkspace
Greater NYC Area
1 day ago
+22
We are looking for a customer support representative to join our growing Customer Experience team in our NYC Headquarters. Talkspace's Customer Experience team is a diverse, resourceful, and empathetic group that knows every nook and cranny of Talkspace. They use their expert knowledge to keep things functioning like a well oiled machine. We are looking for an engaging and friendly team player who shares our commitment to customer satisfaction and operations, and who wants to bring their talents into a “for purpose” space. To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us to achieve our mission of bringing quality mental healthcare to all.

Partner Support Analyst

DailyPay, Inc.
Greater NYC Area
1 day ago
+31
-Liaise with our partners on a range of employee topics (e.g., gross earnings, net earnings, payroll anomalies). -Capture partner insights to work with our product and engineer teams to improve their UXInvestigate individual employee use cases with an eye for iteration on existing processes. -Become a subject matter expert on each of DailyPay’s partnerships. -Train partnership personnel on product specifics as neededAssist with various other operational projects.

Overnight Guest Experience Specialist

Domio
Greater NYC Area
3 days ago
+32
Take initiative to implement new ideas that will benefit Domio and our clients in the future. Analyze feedback and work with the team to improve services. Respond to, troubleshoot, and resolve client issues in a timely and positive manner. Coordinate with our various teams to resolve issues on the ground and provide ongoing updates to clients Learn about the pillars of hospitality. Deliver a world-class hospitality experience in our properties, making our guests come back time after time. Work with our Operations team to find scalable solutions that improve quality, operational efficiency, and client satisfaction.

Head of Product

Outpost Club
Greater NYC Area
3 days ago
Outpost Club is a network of coliving houses in New York. We believe that renting a room should be as easy as buying a cup of coffee. We built a process to make it super easy to move to New York, and we’ve designed interesting and convenient houses at affordable prices. At Outpost Club, you receive more than just a place to live and work; the Outpost Club platform creates a coliving community that offers both general and professional networking.

Associate Client Support Specialist, White Glove S…

Yext
Greater NYC Area
3 days ago
In this role, you’ll be interfacing with our entire Enterprise product suite including Pages, Reviews, Listings, Knowledge Assistant and more! You will gain a comprehensive understanding of complex enterprise businesses’ digital strategy/goals while providing personalized, consultative, and technical support – or as we call it, “White Glove” support. Onboarding includes a comprehensive training program, which will empower you with skills, resources, and confidence to apply your individual talents to Yext and our customers.

Implementation Manager

Associate Client Support Specialist

Member Support Specialist

Common
Greater NYC Area
3 days ago
+31
We are looking for a personable and self-motivated critical thinker to join our team as our members’ main point of contact for questions related to their life at Common. If you join our team, you’ll play an invaluable role in setting the tone of every member’s experience in Common. This is an entry-level position with strong career development and the opportunity for growth within the organization.

Director of Customer Experience (CX)

Updater
Greater NYC Area
4 days ago
+18
We’re looking for a Director of Customer Experience to run and evolve the function overall. In this role, you will define customer service policies, set and track KPIs, create staffing models that align with the Updater business seasonality and our ability to support multiple business lines. Our ideal candidate prioritizes customer experience in their approach; recommends change; brings process innovation, possesses a strong sense of ownership while working cross-functionally and has the ability to act quickly and respond in a fast-paced environment.

Community Operations

Nooklyn.com
Greater NYC Area
4 days ago
This role has a triple focus on community experience, storefront staff, and business development & expansion.  We’ve grown 60% in the last year and we focus on hiring professionals who seek to learn more and grow.   Responsibilities: 1. Community Managers: Projects, schedules, customer relations, training. 2. Growth: Hire/ train front office staff. 3. Storefronts: Ordering, checklists, logistics, inventory, purchasing. 4. Communication:

Broker Success Associate

Attune
Greater NYC Area
4 days ago
+37
Running a small business is hard. Getting insurance for your small business is even harder. It takes forever, the process is antiquated, and one wrong decision can be disastrous. At Attune, we’re changing small business insurance in a big way. At the forefront of the insuretech industry, we are rebuilding small business’s access to insurance from scratch, making it instant, easy, and safe. How? Instead of requiring that a business answers

Broker Success Associate

Attune
Greater NYC Area
4 days ago
+37
Running a small business is hard. Getting insurance for your small business is even harder. It takes forever, the process is antiquated, and one wrong decision can be disastrous. At Attune, we’re changing small business insurance in a big way. At the forefront of the insuretech industry, we are rebuilding small business’s access to insurance from scratch, making it instant, easy, and safe. How? Instead of requiring that a business answers

Operations Manager

Headout
Greater NYC Area
6 days ago
As a part of our New York leadership team, the Operations Manager will be directly responsible for the operations, growth and the reach of the Headout brand in the city.  We are seeking an all-around athlete who can take on a broad range of responsibilities. These include anything from creating a partner acquisition strategy to generating local consumer insights to managing on-ground operations and everything in-between! 

Customer Experience and Operations Coordinator

PHIDO
Greater NYC Area
6 days ago
+16
PHIDO is the Digital Solutions Division of Phillips Pet Food and Supplies, the leading distributor in the pet industry. We are looking for an energetic, positive, hungry person to join our team as CX Coordinator. In this role, you'll serve as the focal point for all things Endless Aisles operations-related. This includes proactively managing the day-to-day interactions with retailers who are using our technology. You will be responsible for

Customer Service Specialist - Evening Based

CLEAR
Greater NYC Area
6 days ago
The CLEAR customer base is rapidly growing and we are looking for a well-rounded individual who amplifies our team’s diverse work experience. The ideal candidate has strong verbal and written communication skills, loves helping customers, is task oriented, and loves solving problems. You have a penchant for providing white-glove service to achieve a higher standard of excellence for our customers. You are innately motivated and passionate about CLEAR’s overall vision and you infuse others with that passion.

Customer Success Representative - 11:00 a.m. - 8:0…

Justworks
Greater NYC Area
6 days ago
+31
Serve as the frontline for customer support inquiries across multiple channels simultaneously (email, phone, live chat and Slack). Work through creative solutions to effectively answer customer questions, provide guidance, troubleshoot and resolve issues, and route feedback. Manage queue of open issues to deliver timely and effective solutions - escalating when necessary. Communicate bugs and user feedback to our Product team. Help with customer retention and contribute recommendations for improving our product and processes.

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