Customer Support Jobs in NYC

49

Head of Technical Solutions

RTB House
Greater NYC Area
16 hours ago
+23
What you will do: be the technical expert, ready to provide solutions to solve complex problems coming from clients (internal and external); manage both Technical Account Managers and Technical Solutions Engineer teams in New York; focus on setting goals, team management, development' skills and maintaining a positive culture through leading by example;  play a key role in deciding team’ structure, possible promotions and hiring needs; frequ

Customer Support Specialist

Nowsta
Greater NYC Area
21 hours ago
+22
We’re looking for a Customer Support Specialist to join our expanding team. At Nowsta, we value building an outstanding product and providing best in class service to our customers. Many of our clients are evangelists for Nowsta and it’s a blast to work in an environment where clients are happy and the product is making a real difference in their lives. Nowsta’s Customer Success team works closely with clients to onboard and adopt all areas of our product, while delivering insights and recommendations. The Customer Support Specialist will assist companies with getting maximum value out of Nowsta by providing outstanding support that delights our customers.

Health Advocate

Galileo
Greater NYC Area
1 day ago
+17
Reporting to our Field Operations Lead, Galileo’s Health Advocates are at the heart of our care teams, building trusting and supportive relationships with a group of patients to help them meet their goals. As a Health Advocate you are naturally empathetic and a good listener; you understand what’s going on in the lives of the patients you work with and you invest quality time with every patient getting to know them as a real person. Our Health Advocates continuously collaborate with our team of clinicians and social workers creating tailored care plans and then working closely with each patient, ensuring they are well supported and empowered.

Customer Advisory Manager

Collibra
Greater NYC Area
1 day ago
+38
As our Customer Advisory Manager you will be on point and responsible for building and maintaining customer relationships with key Collibra customers. The role is a quota carrying role for renewal, upsell and cross-sell  You’ll serve as a trusted advisor and help our customers drive adoption, move along a maturity curve and succeed. Ultimately, renewal, growth, expansion and customer success are the impacts of this critical role.

Customer Experience Associate

Transfix
Greater NYC Area
1 day ago
+26
Work with Associate Account Manager to understand the customer needs and communicate expectations clearly amongst the operations team. Provide Account Managers with updates regarding the status of the shipment. Reach out to facilities for necessary accommodation (ie: early or late trucks). Consistent load recovery communications: cross docking, transloading and repowers. Schedule and reschedule shipments as needed. Follow and iterate standard operating procedures.

Carrier Success Associate

Transfix
Greater NYC Area
1 day ago
+26
Train and walk carrier through carrier Standard Operating Procedure. Monitor and document carrier performance. Train drivers and dispatchers on app utilization. Update status throughout the life of a shipment. Escalate issues that arise with carriers and/or shipments to Carrier Success Escalations, Carrier Management Team Leads and Account Managers. Ensure that we provide an overall positive experience with carriers. Maintain constant communication with carrier throughout the life cycle of the shipment. Work cross functionally with other carrier support representatives to ensure customer satisfaction is maintained throughout all regions.

Customer Support Representative

Justworks
Greater NYC Area
1 day ago
+37
Serve as the frontline for customer support inquiries across multiple channels simultaneously (email, phone, live chat and Slack). Work through creative solutions to effectively answer customer questions, provide guidance, troubleshoot and resolve issues, and route feedback. Manage queue of open issues to deliver timely and effective solutions - escalating when necessary. Communicate bugs and user feedback to our Product team. Help with customer retention and contribute recommendations for improving our product and processes.

Manager, Customer Success

Newsela
Greater NYC Area
1 day ago
+43
As the Senior Manager of Customer Support Operations, you will lead the Customer Support team’s efforts in ensuring that technical support is provided to our customers. Your goal is to make sure that all efforts are geared towards maintaining a high rate of customer satisfaction and ensuring that all SLA requirements of support are met through the customer lifecycle. This means you’ll be developing efficient policies, procedures, and standards to enable the best customer support possible. You will lead, hire, and train the Customer Support team to provide excellent customer support for educators who are learning how to use the Newsela platform.

Ticket Distribution Agent - NYC

TodayTix
Greater NYC Area
2 days ago
+17
About TodayTix We believe life is better with theater in it. Theater brings us together, challenges our perspectives, and ultimately develops us into more complete humans. No matter who you are or where you’re from.  That’s why we’re on a mission to make theater as accessible as possible and find a seat for everyone. Launched in 2013, our international theater ticketing platform connects global audiences in 15 cities to the $50 billion live

Customer Support Representative

Smartling
Greater NYC Area
2 days ago
+18
The Smartling Customer Support team provides exceptional support to our customers and platform users. Customer support is responsible for managing, resolving, and preventing problems by providing consistent, top-notch customer service and product expertise. You're a great match if you are quick to learn a new product, analytical, and driven to help customers solve problems. 

Customer Success Manager

Nowsta
2 days ago
+22
We’re looking for a Customer Success Representative to join our expanding team. At Nowsta, we value building an outstanding product and providing best in class service to our customers. Many of our clients are evangelists for Nowsta and it’s a blast to work in an environment where clients are happy and the product is making a real difference in their lives. Nowsta’s Customer Success team works closely with clients to onboard and adopt all areas of our product, while delivering insights and recommendations. We assist companies with getting maximum value out of Nowsta and ensuring customer engagement and success, all the while providing outstanding support that delights our customers.

Customer Experience Advocate (Spanish Fluency)

monday.com
Greater NYC Area
4 days ago
+21
We are are looking for another Customer Success Manager to join our expanding team. There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive. This is a full-time position that includes working on Saturdays.

Customer Success Manager

Latch
Greater NYC Area
4 days ago
+28
Latch is seeking a Customer Success Manager to join the operations team at Latch. You will be the front line and most senior member of the Latch Customer Success team. You will help drive the entire customer lifecycle with our Head of Customer Support and Success and align yourself closely with the product team as well. This includes facilitating a successful customer journey from purchase order to end-user engagement.

Customer Support Specialist

Director, Global Support

NS1
Greater NYC Area
4 days ago
+12
As a candidate, you have a knack for refining processes and are driven to build something better in each scenario you step into. You have a strong belief in the potential of your team members and are committed to helping your team grow, develop, and challenge themselves in their careers. You are skilled at delivering constructive feedback and you enable continuous improvement as you coach and mentor each team member. You internalize and translate the needs of customers into your daily activities as you lead the team.

Implementation Consultant, Payroll

Namely
Greater NYC Area
5 days ago
+25
 Our platform is disrupting the industry in how organizations view the HR function and we’re committed to breaking down barriers to make HCM operations simpler while delivering a differentiated client experience. Our Implementation team owns that experience from the beginning by delivering best-in-class implementation of our solutions. As one of our Implementation Consultants for our Payroll service, you will understand a client’s requirements

Customer Success Manager, Enterprise

SEVENROOMS
Greater NYC Area
5 days ago
+24
We are looking for a passionate Customer Success Manager who will help us ensure the long-term success of our customers. You will be there to support them once the contract is signed, through the deployment, training, and onboarding, and the entire lifecycle of the client. You love hospitality and have possibly event worked with restaurants before. You are intrigued by operations and logistics and solving the next puzzle. You are organized, love to multitask, seek challenges, excitement and a fast-paced environment. Most importantly, you want to be a part of an awesome and hardworking software startup changing the world of hospitality.

Agent: Support

Invisible Technologies
Greater NYC Area
1 week ago
+15
The Support Agent will be responsible for handling all client Support tickets/escalations and resolving them adequately in a timely manner so that all clients are able to achieve their success state using Invisible. All team members look to customer success for input across all key decisions.

Agent: Router/Scoper

Invisible Technologies
Greater NYC Area
1 week ago
+15
Invisible’s agents are an international group of passionate, restless humans striving to constantly grow, learn, and build a better future for themselves and the world.

Agent: Operator (Full-Time)

Invisible Technologies
Greater NYC Area
1 week ago
+15
An operator will communicate to the client according to the instructions of a process. Much of this communication is templated in a process, but it will stray from the instructions from time-to-time and the operator will need to create a unique response. When communicating to a client, an operator will have to write in the voice of the client’s synthetic Assistant, and not in the operator’s own voice.

Customer Care Associate

QuadPay
Greater NYC Area
1 week ago
+24
The ideal candidate for this position should be creative, self-motivated, highly organized, and have excellent interpersonal skills. Prior experience managing social media platforms and at least five years’ Customer Service experience are a must. The ability to work both collaboratively and independently on projects, strong verbal and written communication skills, and basic typing and computer skills are essential to this role.

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