Customer Support Jobs in NYC

51

Customer Success Manager

UiPath
Greater NYC Area
1 day ago
+33
A major area of responsibility for RPA Customer Success Managers is helping customers structure and manage company wide UiPath deployments, coaching the customer’s project team on UiPath’s deployment methodology, and helping them to develop an appropriate change management strategy that maximizes adoption, self sufficiency and business value. Working closely with UiPath’s Account Executives and Solutions Engineers, part coach, project manager, business consultant and product expert, our RPA Customer Success Managers are continually focused on helping some UiPath’s largest customers improve their team communication and to be successful with UiPath.

Customer Experience Agent

Scentbird
Greater NYC Area
2 days ago
+20
As our associate of customer delight and chief manufacturer of rainbows and unicorns (aka a reality-bending, problem-solving molder of upset customers into brand advocates), you’ll be contributing from day one. You’ll join the rapidly growing Scentbird family and help us spread the magic of fragrance to the masses! We are in search of a Customer Experience Agent who specializes in Social Media!

Part-time Customer Experience Associate (Flamingo)

Harry's
Greater NYC Area
2 days ago
+32
As a Part Time Customer Experience Associate for Flamingo, you’ll be on the ground floor at this new brand ensuring that our customers have a smooth interaction and experience. You’ll work alongside the Flamingo team and this brand’s Customer Experience Manager to execute on delivering an amazing customer experience. You will make customers feel like they are receiving a world class education on our product suite; they will feel supported and loved throughout their correspondences with us. Additionally, you’ll work to develop an engaging customer community using our brand voice and become a product guru and friend to our customers! This role is 20-25 hours a week and has some flexibility.

Customer Service Executive

SpareRoom
Manhattan
2 days ago
+12
SpareRoom is NYC's leading roommate, sublet and room rental site. Have a look at what we do: www.spareroom.com We're here to help people find not just a room to live in but a place they can call home. We've been doing this for 15 years in the UK and are growing our presence in the US with around 3,000 rooms available in NYC. As we expand across the US we're looking to build out our team to help assist with customer service and account

HUB Specialist

Blink Health
Greater NYC Area
2 days ago
+32
Blink Health Pharmacy is a new tech-powered pharmacy revolutionizing the way people access prescription medicine. Our pharmacy is affiliated with Blink Health, which leverages its proprietary technology to provide patients with convenient access to amazingly inexpensive drug prices.  Our core mission is to delight our patients and turn them into fans. We understand that in order to do this, we must work closely with pharmacies and prescribers to

Customer Success Manager

Bizzabo
Greater NYC Area
2 days ago
We are looking for a strategic and results-driven Customer Success Manager who can educate our established customers about new functionalities, share best practices and industry developments with them, and continuously showcase Bizzabo’s value. The ideal candidate is an ambitious, passionate, team player who understands that customers are our biggest growth engine for success.

Customer Support Specialist

Amplicare
Greater NYC Area
3 days ago
+15
Amplicare is a strong brand, with a fluid history. We started in 2012 with our first flagship product, iMedicare, which is the leading decision-automation platform that intelligently reduces patients' out-of-pocket costs for the top pharmacies across the country. Over 5,000 pharmacies use iMedicare to deliver an unrivaled service to their patients, improve Star Ratings, and increase their Medicare business. Today, we have grown the Amplicare

Customer Success Manager

SEVENROOMS
Greater NYC Area
2 days ago
+24
We are looking for a passionate Customer Success Manager who will help us ensure the long-term success of our customers. You will be there to support them once the contract is signed, through the deployment, training, and onboarding, and the entire lifecycle of the client. You love hospitality and have possibly event worked with restaurants before. You are intrigued by operations and logistics and solving the next puzzle. You are organized, love to multitask, seek challenges, excitement and a fast-paced environment. Most importantly, you want to be a part of an awesome and hardworking software startup changing the world of hospitality.

Member Services Specialist

Hinge
Greater NYC Area
3 days ago
+29
Manage inbound support emails. Communicate relevant technical information to users, and user narratives to engineers, with equal clarity. Track common issues and help prioritize features and fixes. Help members make the most of their experience with profile and interaction expertise.

Customer Success Manager, NYC

Gameffective
Greater NYC Area
3 days ago
+15
Manage client relationships and ensure client satisfaction and retention from deployment phase and on. Learn customer’s technical and business environments as related to the success of the implementation. Interpret customer requirements to product capabilities, taking customer’s goals, objectives and business processes to propose the best solution. Share best practices to ensure informed decisions are being made. Train the customer on the self-service aspects of the platform. Ensure customer buy-in throughout the process. Ensure on-time, on-budget delivery to the customer. Analyze customer’s data inputs for trends, distribution, and other statistical aspects.

Director of Customer Success NYC

Gameffective
Greater NYC Area
3 days ago
+15
Develop and nurture strategic relationships with our most valuable customers. Become their trusted advisor & consultant. Build and Manage our amazing US team of Customer Success Managers and Customer Success and Implementation Specialists. Work with the team and other teams in the organization in order to build the best Customer Success Center of Excellence. Manage and implement best practices to ensure informed decisions are being made. Ensure a seamless experience through all phases of the customer relationship. Collaborate with our technical support teams overseas to make sure communication flow is effective. Deeply understand customer goals and help them meet their objectives by providing strategic guidance on our platforms best practices, use cases and organizational workflow. Manage assigned technical resources to execute implementation/success plan and provide customer support and all account implementation needs. Engage with key influencers and decision makers across different teams within the customers organization. Conduct business reviews and goal-setting meetings.

Customer Operations Coordinator

SEVENROOMS
Greater NYC Area
3 days ago
+24
We are looking for a passionate Customer Operations Coordinator who will help our clients in all post-sales operational efforts. This includes: initial setup, data migration, assisting with third-party integrations, and overall deployment of SevenRooms. Your main role is to provide support for our clients throughout the onboarding process to ensure their immediate and long-term success.

Customer Support Representative

Riskified
Greater NYC Area
3 days ago
+19
We’re looking for a motivated, experienced, friendly, and organized team member to join our Customer Success Team. The role is full-time with a flexible schedule, including evenings, and occasional weekends. As a Customer Support Representative, you will help us uphold our reputation as the premiere eCommerce fraud-prevention solution. You will use your analytical skills and in-depth knowledge of our product to work closely with our customers, ensuring that they get the most out of our services.

Customer Support Associate

Transfix
Greater NYC Area
4 days ago
+14
Work with Associate Account Manager to understand the customer needs and communicate expectations clearly amongst the operations team. Provide Account Managers with updates regarding the status of the shipment. Reach out to facilities for necessary accommodation (ie: early or late trucks). Consistent load recovery communications: cross docking, transloading and repowers. Schedule and reschedule shipments as needed. Follow and iterate standard operating procedures.

Carrier Success Associate

Transfix
Greater NYC Area
4 days ago
+14
Transfix is the leading freight marketplace that's transforming the $700 billion trucking industry, connecting shippers to a national network of reliable carriers. Fortune 500 companies such as Anheuser-Busch, Unilever, and Target rely on Transfix to handle their most important FTL freight needs. With instant pricing tools, guaranteed capacity, data-driven insights, and reliable service, Transfix is changing the world of transportation one load

Program Associate

Entrepreneurs Roundtable Accelerator
Manhattan
4 days ago
Entrepreneurs Roundtable Accelerator (ERA) is seeking a Program Associate to join our team in supporting our accelerator’s operations and building ERA’s community platform.   About ERA: ERA (http://eranyc.com) is an early-stage investment fund and technology accelerator in NYC. Since 2011, ERA has invested in 180+ companies through its accelerator platform. Its portfolio companies are currently playing leading roles in the evolution of

Director of Customer Experience

Seated
Manhattan
5 days ago
About Us Seated is a rapidly growing tech company giving restaurants the most powerful tools on the market to grow their businesses and providing consumers amazing rewards for dining at top eateries! Overview As our Director of Customer Experience, you will lead the customer experience strategy and execution on behalf of Seated. The CX team helps our app users with restaurant reservations, Seated rewards, and a variety of questions and trouble

Customer Support Representative

Talkspace
Greater NYC Area
5 days ago
+22
We are looking for a customer support representative to join our growing Customer Experience team in our NYC Headquarters. Talkspace's Customer Experience team is a diverse, resourceful, and empathetic group that knows every nook and cranny of Talkspace. They use their expert knowledge to keep things functioning like a well oiled machine. We are looking for an engaging and friendly team player who shares our commitment to customer satisfaction and operations, and who wants to bring their talents into a “for purpose” space. To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us to achieve our mission of bringing quality mental healthcare to all.

Manager, Customer Engagement

Custora
Greater NYC Area
6 days ago
+15
The Customer Success team at Custora is responsible for ensuring our clients make best possible use of our technology and team to achieve outsize ROI from our product and expertise. Our team has a broad mandate: we are account management, solutions engineering, and customer sales all rolled into one. The most successful individuals on our team bring a passion for customer outcomes, analytical and consulting skillsets, a value-based approach to selling solutions, and a collaborative spirit. The Manager of Customer Engagement will directly manage a team of individual contributors, overseeing professional development, coaching, performance evaluation, hiring and onboarding. She/he will be actively involved in Custora client engagements and will be responsible for retention and growth of his / her book of business (the accounts “owned” by the individual contributors on his/her team). This role will also be a part of the Customer Success Leadership Team, so will also play a part in addressing organizational, cultural and process-related opportunities to support the whole team.

Customer Success Manager

Smartling
Greater NYC Area
6 days ago
+18
Establish trusted advisor relationships with customer executive sponsors such that all activities are closely aligned with the customer’s business strategy, allowing the full potential of their Smartling solution to be realized. Oversee the customer’s implementation of best practices to continually drive incremental value and return on the customer’s investment. Develop communication cadence and leadership on product updates and industry trends that impact your customers’ global content activities and objectives. Assess customer requirements, resolving problems, anticipating future needs, and generally serving as the customer’s voice within Smartling. Continuously articulate the value and evangelize the future of Smarting to encourage adoption and expansion across the customer’s organization. Develop and implement an effective adoption and expansion strategy through collaboration with other team members.

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