NYC Tech Jobs and Startup Jobs

56

Customer Success Manager

SEVENROOMS
Greater NYC Area
1 day ago
+24
We are looking for a passionate Customer Success Manager who will help us ensure the long-term success of our customers. You will be there to support them once the contract is signed, through the deployment, training, and onboarding, and the entire lifecycle of the client. You love hospitality and have possibly event worked with restaurants before. You are intrigued by operations and logistics and solving the next puzzle. You are organized, love to multitask, seek challenges, excitement and a fast-paced environment. Most importantly, you want to be a part of an awesome and hardworking software startup changing the world of hospitality.

Customer Success Advocate (Japanese Fluency)

monday.com
Greater NYC Area
2 days ago
+19
We are looking for another Customer Success Advocate to join our expanding team. There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive. This is a full-time position that includes working on Saturdays.

Associate Director of Client Strategy - Travel

Movable Ink
Greater NYC Area
2 days ago
+31
The Associate Director of Client Strategy will be charged with driving quantifiable, measurable and winning strategies for applications of Movable Ink software for a named list of 15-20 of our most strategic accounts. A major focus of the role will be to own short term engagements with our most strategic clients, where the goal will be to solve C level problems with Movable Ink technology. This is an exciting opportunity to influence some of the worlds largest brands and most sophisticated marketers on innovative programs.

Vice President of Customer Success

Stack Overflow
Greater NYC Area
2 days ago
+33
Join the company behind the biggest developer community in the world as our Vice President of Customer Success. We are looking for a senior leader to own driving success for our customers. This role includes responsibilities for Customer Success activities (e.g., on-boarding, support, services, adoption, advocacy, retention, etc.) and outcomes (e.g., renewals, up-sell, etc.). This position reports to the CEO and is a key member of the Senior Leadership Team.

Language Services Operations Manager

Smartling
Greater NYC Area
2 days ago
+18
As an Operations Manager, you will be responsible for all aspects associated with delivery of translations on the Smartling platform. This means playing the link between our linguist community, customers and the Smartling team to coordinate, monitor and deliver all translation projects per Smartling’s quality and turnaround time commitments. Smartling is a cloud-based platform that enables businesses to translate content faster, better and cheaper through translation management software integrated with highly scalable and reliable language services. Leading businesses like Pinterest, Spotify, and WeWork use Smartling everyday to go global in over fifty languages.

Director of Real Estate - East Coast

Latch
Greater NYC Area
2 days ago
+15
Latch is seeking a Director of Real Estate - East Coast to join our newly established Real Estate team. In this role you will act as the East Coast Lead of the Real Estate team as we hone our overall strategy while working with preeminent industry leaders. You will own the market intelligence, key relationships, market education, and lead generation in your market. Together with the Chief Real Estate Officer, you will drive our progress towards having Latch on every door. 

Customer Success Manager

Director of Public Policy

Customer Support Specialist

Senior Customer Support Manager

Augury
Greater NYC Area
2 days ago
+34
As a Senior Manager of Customer Support, you will build, implement, and scale the global enterprise Technical Support team. As the first person on this team, you will have a direct impact on building a complex IoT support infrastructure. You will work closely with the leadership team to provide world-class customer experiences and exceed the company's objectives. 

Manager, Logistics (DE)

Peloton
Greater NYC Area
2 days ago
+27
We are looking for an energetic, self-motivated and analytical Operations leader to join our EU team to develop, manage and lead our logistics business in Germany. The Operations Manager will be responsible for growing the last mile and service logistics network to support the DE market growth. They will be engaging with internal partners and 3PL to provide a high-quality experience to our members on all key logistics touchpoints. A successful candidate must have experience in managing high touch operations in a consumer-facing business. They will thrive in a fast-paced environment. A natural leader and great communicator, the Operations Manager will have a proven track record at driving performance, whilst nurturing a fun and engaging environment.

Studio Front Desk Crew (Part-Time)

Strategic Sourcing Manager- Mechanical

Senior Director, Supply Chain Systems

Senior Manager, ODM

Prototype Shop Manager

Director of Visual Merchandising

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Director, Enterprise

Squarespace
Greater NYC Area
3 days ago
+32
Utilize structured problem-solving skills to develop strategies and lead cross-functional initiatives that will drive growth in enterprise customer acquisition and retention. Perform both quantitative and qualitative analysis to understand the competitive landscape, market segmentation and sizing, business and financial modeling, and on best operational process implementation to support hypotheses and decisions. Build credibility to collaborate with teams across the organization to prototype, test and launch offerings in market. Be an inspirational leader; build and scale your team to support the long-term strategy and drive a culture of strong performance and positivity. Strong communication skills and confidence in presenting from one on one conversations with prospects or customers to large audiences. Partner with Finance and Analytics on best metrics and ways to measure success, value returned and cost of risk to the business. Collaborate closely with Product and Customer Operations to develop specific features and services, respectively, for the enterprise offering.

Customer Advisory Manager

Collibra
Greater NYC Area
3 days ago
+37
As our Customer Advisory Manager you will be on point and responsible for building and maintaining customer relationships with key Collibra customers. The role is a quota carrying role for renewal, upsell and cross-sell  You’ll serve as a trusted advisor and help our customers drive adoption, move along a maturity curve and succeed. Ultimately, renewal, growth, expansion and customer success are the impacts of this critical role.

Customer Advisory Director

Director, Advisory Services

Growth Operations Business Systems Director

WeWork Technology
Greater NYC Area
3 days ago
+40
Reporting into the Global Head of Growth Operations, we are looking for a passionate and hardworking Director of Business Systems to spearhead all Global Sales System initiatives. This role will be responsible for enabling Sales to improve performance and operational effectiveness and efficiency.

Senior Director, Global Health and Safety

Manager of Investigations - U.S.A/Canada East

VP of Logistics

Manager, Global Mobility Operations & Strategy

Associate Director, Fire Engineer, US, Canada & Israel

Head of Building Operations, Tri-State

Head of Spatial Experience

Director, Corporate Systems

Load 5 more jobs9 jobs at WeWork Technology

Manager, Workplace

Justworks
Greater NYC Area
3 days ago
+37
As part of Justworks People & Talent department, our Workplace team is charged with ensuring our physical infrastructure, space & amenities support a safe and productive work environment, amplify our culture and meet our growing, diverse needs. The Manager, Workplace will work closely with the Senior Manager, Workplace to oversee our daily facility operations i.e. corporate purchasing, kitchen/pantry, office moves/space planning, janitorial, as well as manage the front desk, Workplace Coordinators and external on-site contractors and/or temps all while ensuring that our operational practices help support a positive employee experience. This role will also assist the Senior Manager with implementation and ongoing management of Justworks’ Health & Safety.

Director, Internal Audit

Strategic Customer Success Manager

Trustpilot
Greater NYC Area
3 days ago
+23
This individual will be tasked with supporting growth and ensuring that every Trustpilot customer has knowledgeable, responsive and a personable main point of contact at our organization during their entire life-cycle. This role will include such tasks as feedback solicitation optimization, on-site integrations, social media integrations, and other customer feedback best practices.

Chief of Staff to the President

Sidewalk Labs
Greater NYC Area
4 days ago
+39
As Chief of Staff, you will provide leverage for Josh Sirefman, our President who oversees Sidewalk’s work in Toronto, Sidewalk Urban Development (SUD), Sidewalk Urban Systems (SUS), and the Policy and Communications team. In this role you will report directly to the President and interact with business unit leaders, company leadership, and all levels of staff.  You will need to be highly strategic and tactical in your work, as a key part of this role will require you to manage the operations for a sizable part of our organization. This means you will drive important internal processes, manage decision-making channels, prioritize deliverables for the SUS, SUD, and P&C teams, and measure progress against both goals and timelines. Success will require strong management skills, deep experience navigating complex and ambiguous organizations effectively, superior people skills, and high emotional intelligence as you navigate workstreams and timelines with the businesses and with Sidewalk’s Corporate Services team. 

General Manager

Betterment
Greater NYC Area
4 days ago
+46
Betterment for Business is an award winning 401(k) partner that works as hard for your money as you work to earn it. We’re seeking a General Manager to lead a customer-focused b2b business. Our story is one you get - and you’re excited to tell it. We started this business out of frustration with the lack of innovation in the 401k space, and a desire to bring the same values and service available to our retail customers to the employer space. You understand that success is not just about hitting our sales goals today, but empowering an organization to scale for years to come. We have ambitious goals - to be the fastest growing offering in the market - and you’re looking for exactly that sort of career-defining challenge. 

VP of Customer Success - NYC

HyperScience
Greater NYC Area
4 days ago
+28
The Customer Success team at HyperScience acts as the customer’s trusted advisor and advocate, building and growing an ongoing healthy relationship with each customer. Team members are responsible for implementing our software, preserving our current business, opening doors for additional opportunities, and growing our customers into life-long HyperScience advocates. The team is split in three verticals: Implementation, Customer Success Management, and Support. The VP of Customer Success defines and leads the team that owns customer relationships. 

Director of Facilities

BetterCloud
Greater NYC Area
4 days ago
+28
The Director of Facilities manages relationships with external vendors and organizes internal committees for decision making, all with a keen eye for creating and managing detailed projects and multiple moving pieces. As a member of the People and Culture team, the ideal candidate must be a good listener and problem-solver with a strong customer-service orientation. The role reports to the Chief Financial Officer located in New York City. If you thrive in an exciting and evolving environment, you'll play a critical part in scaling our team.

VP, Customer Office Operations

Unqork
Greater NYC Area
5 days ago
+37
The VP, Customer Office Operations you will be responsible for building Customer Office operations, managing third party service providers, and overall Customer Success. You will report to the Chief Customer Officer, and will work closely with all senior leadership.  In this role, you will mature Unqork’s existing delivery operations: build and manage a team, develop deep operational oversight over metrics and execution, and build strong systems and processes. You will insure that our new and existing relationships are successful and ready for continued growth. As a critical part of the Unqork family, you’ll help to develop a supportive, positive, and collaborative work environment.

Director, Unqork Delivery

Client Manager - Financial Services

Client Director - Financial Services

Quality Assurance Analyst

Team Mobot
Greater NYC Area
6 days ago
We are looking for QA Analysts to join our growing team! This role is an exciting opportunity to join a fast-paced startup and to be an integral part of our operations and growth. You will be the driving force behind our quality assurance and robot service operations, ensuring we find and report bugs and glitches to our customers so that they can improve their applications and for our team to improve our own product.

Director, Customer Success - East

TripActions
Greater NYC Area
6 days ago
+24
As the Director of Customer Success - US East, you will be driving a team to perform new business growth, customer success and retention. You will be responsible for scaling the team responsible and onboarding, launching, and managing our Eastern US based customers. It will be crucial for you to guide and help our customers succeed with our platform and ensure they receive maximum value from our solution throughout their lifecycle. You’ll be responsible for enabling your team to understand customer requirements, implement and onboard new customers, conduct product trainings, drive adoption and retention, and ensure ongoing satisfaction through relationship management. This role will report into the Global VP of Customer Success and works with stakeholders across the company in Sales, Support, Marketing, Product, Engineering, and Finance.

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