NYC Tech Jobs and Startup Jobs

11

Remote Customer Experience Agent

Lively
Remote
3 hours ago
+14
Getting people the hearing care they need is a challenging task and, as a remote Customer Experience Agent at Lively, you will be essential to making our mission a reality. You will be at the heart of creating a better-than-best experience for our customers. You will be in charge of delivering remote support with passion, patience, and perseverance. If you are someone who leads with empathy and is able to work independently, this role is for you! 

Remote Customer Experience Agent

Lively
Remote
3 hours ago
+14
Getting people the hearing care they need is a challenging task and, as a remote Customer Experience Agent at Lively, you will be essential to making our mission a reality. You will be at the heart of creating a better-than-best experience for our customers. You will be in charge of delivering remote support with passion, patience, and perseverance. If you are someone who leads with empathy and is able to work independently, this role is for you! 

Customer Experience Agent (Remote)

Lively
Remote
3 hours ago
+14
Getting people the hearing care they need is a challenging task and, as a remote Customer Experience Agent at Lively, you will be essential to making our mission a reality. You will be at the heart of creating a better-than-best experience for our customers. You will be in charge of delivering remote support with passion, patience, and perseverance. If you are someone who leads with empathy and is able to work independently, this role is for you! 

Inbound Specialist (Remote, PST)

Quartet Health
Remote
4 hours ago
+47
Manage inbound calls from patients located in markets within your designated coast. Apply foundational knowledge of our workflows and market nuances to assist patients in their journey to care Triage calls to patient’s dedicated care navigator when escalation and additional service and support is needed. Learn and become proficient in all tools required for the role, internal or external to Quartet including but not limited to Salesforce and other CRM tools or internal systems. Meet daily productivity targets and engage with our users on a regular cadence, following workflows for different types of users (example: handling support calls for any of our users). Become proficient in Quartet’s scripting and messaging, and be comfortable with frequent adjustments and tweaks to message flow.  Work closely with direct supervisor, Lead Operation Specialist, to remain up to date on the changing markets depending on patient and customer requests and needs.

Customer Experience Agent

Lively
Greater NYC Area
4 days ago
+14
Getting people the hearing care they need is a challenging task and, as a Customer Experience Agent at Lively's NYC office, you will be essential to making our mission a reality. You will be at the heart of creating a better-than-best experience for our customers. You will be in charge of delivering remote support with passion, patience, and perseverance. If you are someone who leads with empathy and is able to work independently, this role is for you! 

Patient Support Associate

Galileo
Greater NYC Area
6 days ago
+17
Reporting to our Patient Support Team Lead, Galileo’s Patient Support Associates are integral to our ability to deliver an amazing patient experience. Patient Support Associates remove all the hassle and headache in healthcare so that patients can focus on their health. You’ll work directly with patients to ensure their needs are anticipated and supported as well as work closely with our team of Clinicians, Social Workers, and Health Advocates. Specifically, you will:

Publisher Account Manager

DeepIntent
Greater NYC Area
6 days ago
+19
• Manage all day-to-day operations associated with publisher partners, with an emphasis on healthcare publishers. • Build solid customer relationships and serve as point person for both business and technical inquiries. • Manage the deployment and onboarding of new clients. • Maintain, develop and grow existing publisher partner relationships. • Train clients on the platform, encourage the adoption of new features and provide feedback internally on client needs.

Customer Support Manager

OkCupid
Greater NYC Area
2 weeks ago
+32
OkCupid is looking to hire an experienced NYC-based Customer Support Manager to manage a remote team of agents. Reporting to the Director of Customer Experience, you will have the opportunity to lead the support team of an established company that is growing in new and exciting ways, to work with teams across OkCupid as a customer advocate, and to build the future of support for our diverse, global user base.

Engagement Manager

Flatiron Health
Greater NYC Area
3 weeks ago
+37
As the Professional Services Manager/Director, you will be responsible for building and leading an implementation and ongoing customer success team for Flatiron’s new provider-facing business operations offering. This position requires outstanding problem-solving, analytical and communication skills; experience leading complex operations spanning multiple teams and stakeholders; and significant experience leading teams.

Customer Service Specialist - Thurs, Fri, Sat, Sun…

SmartAsset
Greater NYC Area
3 weeks ago
+29
We are seeking energetic customer service professionals who are passionate about developing relationships and creating positive user experiences. As a concierge specialist, you will join the newest and fastest growing part of our business, helping thousands of Americans find and speak with financial advisors throughout the country. Concierge Specialists are frontline voice for the company and play an integral part of our success as we facility communication and schedule meetings between investors and financial advisors. The ability to connect investors with advisors quickly and efficiently is critical to the success of our financial advisor business. You will play a substantial role in driving that success.

Programmatic Technical Account Manager

Ogury
Greater NYC Area
6 months ago
Ogury is hiring a Programmatic Technical Account Manager (TAM) to join our growing team in NYC. The TAM will master Ogury’s platform capabilities while developing and maintaining relationships with some of the largest marketers in the world (brands, agencies, and trading desks) to ensure programmatic campaign success. The ideal candidate is a quick and autonomous learner who displays excellent communication skills, project management skills, and thinks creatively to solve client challenges. The TAM will maintain full ownership and will serve in a proactive advisory role in monitoring, tracking, and delivering programmatic executions, including assessing performance and optimizing accordingly. This role will also lead troubleshooting for various technical issues that may arise with demand partners while championing Ogury’s platform capabilities. Ideal candidates will be able to problem solve and work well with internal divisions across Engineering, Product, Sales, and Business Intelligence.

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