NYC Tech Jobs and Startup Jobs

8

Inbound Specialist (Remote, PST)

Quartet Health
Remote
2 days ago
+47
Manage inbound calls from patients located in markets within your designated coast. Apply foundational knowledge of our workflows and market nuances to assist patients in their journey to care Triage calls to patient’s dedicated care navigator when escalation and additional service and support is needed. Learn and become proficient in all tools required for the role, internal or external to Quartet including but not limited to Salesforce and other CRM tools or internal systems. Meet daily productivity targets and engage with our users on a regular cadence, following workflows for different types of users (example: handling support calls for any of our users). Become proficient in Quartet’s scripting and messaging, and be comfortable with frequent adjustments and tweaks to message flow.  Work closely with direct supervisor, Lead Operation Specialist, to remain up to date on the changing markets depending on patient and customer requests and needs.

Customer Experience Advocate (Spanish Fluency)

monday.com
Greater NYC Area
6 days ago
+25
We are are looking for another Customer Success Manager to join our expanding team. There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive. This is a full-time position that includes working on Saturdays.

Patient Support Associate

Galileo
Greater NYC Area
1 week ago
+17
Reporting to our Patient Support Team Lead, Galileo’s Patient Support Associates are integral to our ability to deliver an amazing patient experience. Patient Support Associates remove all the hassle and headache in healthcare so that patients can focus on their health. You’ll work directly with patients to ensure their needs are anticipated and supported as well as work closely with our team of Clinicians, Social Workers, and Health Advocates. Specifically, you will:

Customer Experience Advocate

monday.com
Greater NYC Area
1 week ago
+25
We are looking for Customer Success Advocate to join our expanding team. There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive. This is a full-time position that includes working on Saturdays.

Customer Support Manager

OkCupid
Greater NYC Area
2 weeks ago
+32
OkCupid is looking to hire an experienced NYC-based Customer Support Manager to manage a remote team of agents. Reporting to the Director of Customer Experience, you will have the opportunity to lead the support team of an established company that is growing in new and exciting ways, to work with teams across OkCupid as a customer advocate, and to build the future of support for our diverse, global user base.

Customer Experience Advocate (Japanese Fluency)

monday.com
Greater NYC Area
2 weeks ago
+25
We are looking for another Customer Success Advocate to join our expanding team. There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive. This is a full-time position that includes working on Saturdays.

Lead Agent/Operator

Invisible Technologies
Greater NYC Area
2 months ago
+15
The Lead Operators are the coordinators and problem-solvers on the Digital Assembly Line (DAL). They manage the Operators who are the frontline workers of the Digital Assembly Line. As its name implies, operators operate. Lead Operators coordinate and direct the work of Operators. Lead Operators are the Sergeants of the infantry that make up most of our workforce, doing work for clients, executing Process instructions, and organizing data.

Agent: Operator (Full-Time)

Invisible Technologies
Greater NYC Area
2 months ago
+15
An operator will communicate to the client according to the instructions of a process. Much of this communication is templated in a process, but it will stray from the instructions from time-to-time and the operator will need to create a unique response. When communicating to a client, an operator will have to write in the voice of the client’s synthetic Assistant, and not in the operator’s own voice.

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