Inbound Specialist (Remote, PST)
2 days ago
Manage inbound calls from patients located in markets within your designated coast.
Apply foundational knowledge of our workflows and market nuances to assist patients in their journey to care
Triage calls to patient’s dedicated care navigator when escalation and additional service and support is needed.
Learn and become proficient in all tools required for the role, internal or external to Quartet including but not limited to Salesforce and other CRM tools or internal systems.
Meet daily productivity targets and engage with our users on a regular cadence, following workflows for different types of users (example: handling support calls for any of our users).
Become proficient in Quartet’s scripting and messaging, and be comfortable with frequent adjustments and tweaks to message flow.
Work closely with direct supervisor, Lead Operation Specialist, to remain up to date on the changing markets depending on patient and customer requests and needs.