NYC Tech Jobs and Startup Jobs

4

Customer Support Representative

Riskified
Greater NYC Area
1 week ago
+19
As a Customer Support Representative, you will help us uphold our reputation as the premiere eCommerce fraud-prevention solution. You will use your analytical skills and in-depth knowledge of our product to work closely with our customers, ensuring that they get the most out of our services.

Customer Service Manager

Meero
Greater NYC Area
1 week ago
+16
- Handle incoming queries on all channels : phone, chat, mail. - Proactively solve our clients’ and partners’ issues. - Synthesize client feedback for all teams within Meero. - Contribute positively to streamline flows within the Customer Service department and to ensure inbound and outbound interactions are processed and dispatched in due time and efficiently. - Align Customer Service in Americas with global strategy and processes to successfully reach KPIs. - Participate in defining new processes and be creative about the role within the organization. - Participate in recruitment, training and empowerment of Americas Customer Service team. - Ability to translate outputs against time for the purpose of calculating individual and teams KPIs. - Ability to understand business process for the purpose of contributing to SOP’s. - Ability to create operational excel templates across different work areas for the purpose of administering and tracking all work - Ensure departmental queries closed within SLA. - Identify skills deficiencies and training needs. - Provide management with feedbacks and proposition on improvements.

Customer Support Specialist

Teampay
Greater NYC Area
2 weeks ago
+16
As our a Customer Support Specialist, you’ll be our first line of support across multiple channels (email, live chat, and occasionally phone or video) for our rapidly growing customer base. Your empathetic approach, deep product knowledge and quick, solution-oriented responses will turn frustrating situations into joyful experiences for our customers. The feedback you collect will directly help shape product and operational improvements. 

Customer Service Coordinator

Meero
Greater NYC Area
2 months ago
+16
WHO WE ARE At Meero we help photographers reclaim their creative spark! By developing income streams and tools to simplify invoicing, post-production work, and photo delivery, Meero streamlines a photographer’s commercial work, enabling them to shift their focus back to their art. Meero originated in Paris, the first in its vertical. Now we have offices in NYC, Tokyo, Bangalore, Singapore and continue expanding! We recently closed our Series C

NYC Startup GuidesSEE ALL

LOCAL GUIDE
Best Companies to Work for in NYC
LOCAL GUIDE
Best Software Engineer Jobs in NYC
LOCAL GUIDE
Coolest Tech Offices in NYC
LOCAL GUIDE
Best Sales Jobs in NYC
LOCAL GUIDE
Best Benefits at NYC Tech Companies
LOCAL GUIDE
Best Data Analyst & Data Science Jobs in NYC
LOCAL GUIDE
Best Design Jobs in NYC
LOCAL GUIDE
Best Marketing Jobs in NYC
LOCAL GUIDE
How to Get a Job in NYC Tech
LOCAL GUIDE
Women in NYC Tech
LOCAL GUIDE
Top NYC Startup Funding Rounds
LOCAL GUIDE
Your Guide to Cybersecurity in NYC