Director of Client Success
Greater NYC Area
2 months ago
Providing exceptional Client Service and working directly with clients on legal industry insights, legal expertise and billing data questions and acquisition issues.
Act as the Director of Client Success, both working as a Senior Account Manager for multiple clients — with goals that include: developing champions, obtaining feedback and delivering it to our technical team, promoting using and engagement, and identifying upsell opportunities — and mentoring / helping develop more junior Client Success Managers.
Take responsibility for developing, streamlining and documenting the team’s process for onboarding new clients and managing current clients, with the target of improving the efficiency of this process.