NYC Tech Jobs and Startup Jobs

23

Customer Success Manager, Outcomes Program

Bizzabo
Greater NYC Area
23 hours ago
+28
We are looking for a strategic and results-driven Customer Success Manager who can educate our established customers about new functionalities, share best practices and industry developments with them, and continuously showcase Bizzabo’s value. The ideal candidate is an ambitious, passionate, team player who understands that customers are our biggest growth engine for success.

Customer Success Manager - Spanish Speaking

Talkwalker
Greater NYC Area
4 days ago
+18
The Customer Success Manager is responsible for onboarding new clients successfully, maintaining relationships with existing clients and selling additional services and products. This includes implementing the technical requirements, orchestrating a flawless project launch, communicating the Talkwalker value proposition, identifying new opportunities with the clients organization, and ensuring client`s success and satisfaction in assigned accounts. Additionally, the Customer Success Manager will continuously expand the client’s use of our services and its sophistication and hence contribute to the success of our client.

Senior Customer Success Manager

CB Insights
Greater NYC Area
4 days ago
+24
The CB Insights Customer Success Manager is responsible for maintaining a portfolio of Accounts that include the world’s leading corporate Strategy and Innovation groups along with venture capital firms. This position dedicatedly governs customer relationships and consistently illustrates the value delivered through CB Insight’s software & services.

Client Onboarding Specialist

Client Success Manager

Yotpo
Greater NYC Area
4 days ago
+13
The mission of our Client Success Managers is to establish partnerships with our clients based on value and ROI. These partnerships are created by securing long lasting relationships, based on exceptional service and delivering the power of the Yotpo suite of services.

Customer Support Representative

Smartling
Greater NYC Area
4 days ago
+18
The Smartling Customer Support team provides exceptional support to our customers and platform users. Customer support is responsible for managing, resolving, and preventing problems by providing consistent, top-notch customer service and product expertise. You're a great match if you are quick to learn a new product, analytical, and driven to help customers solve problems. 

Carrier Success Associate

Transfix
Greater NYC Area
4 days ago
+14
Train and walk carrier through carrier Standard Operating Procedure. Monitor and document carrier performance. Train drivers and dispatchers on app utilization. Update status throughout the life of a shipment. Escalate issues that arise with carriers and/or shipments to Carrier Success Escalations, Carrier Management Team Leads and Account Managers. Ensure that we provide an overall positive experience with carriers. Maintain constant communication with carrier throughout the life cycle of the shipment. Work cross functionally with other carrier support representatives to ensure customer satisfaction is maintained throughout all regions.

Customer Support Associate

Transfix
Greater NYC Area
4 days ago
+14
Work with Associate Account Manager to understand the customer needs and communicate expectations clearly amongst the operations team. Provide Account Managers with updates regarding the status of the shipment. Reach out to facilities for necessary accommodation (ie: early or late trucks). Consistent load recovery communications: cross docking, transloading and repowers. Schedule and reschedule shipments as needed. Follow and iterate standard operating procedures.

VP of Customer Support

DigitalOcean
Greater NYC Area
4 days ago
+25
We are hiring a VP of Customer Support responsible for developing and delivering the strategy that ensures our customers are successful on our platform. Reporting to the Chief Technology Officer, the VP of Customer Support will lead the DO Customer Support function and its teams that make up a core pillar of DigitalOcean’s brand known for delivering an amazing customer experience across every interaction. Successful candidates will have a successful track record of running innovative Customer Support programs and increased customer retention and customer adoption.

Senior Carrier Manager

Transfix
Greater NYC Area
5 days ago
+14
As a Senior Carrier Manager, you play a key role in helping Transfix achieve its ambitious goals by serving as the liaison between our carriers and the rest of the business. If you’re excited about transforming an industry, being part of an innovative culture, and making a positive impact on the environment, send us your resume.

Owner Success Specialist

StayMarquis
Greater NYC Area
1 week ago
The Owner Success Specialist will be responsible for managing the relationship between Stay Marquis and our homeowners. It will be the job of this position to ensure that properties are optimally set up both in terms of listing content and pricing. The owner success specialist will serve as the owner’s voice within Marquis.

Customer Success Advocate (Japanese Fluency)

monday.com
Greater NYC Area
1 week ago
+19
We are looking for another Customer Success Advocate to join our expanding team. There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive. This is a full-time position that includes working on Saturdays.

Senior Manager of Customer Support

Augury
Greater NYC Area
1 week ago
+34
As a Senior Manager of Customer Support, you will build, implement, and scale the global enterprise Technical Support team. As the first person on this team, you will have a direct impact on building a complex IoT support infrastructure. You will work closely with the leadership team to provide world-class customer experiences and exceed the company's objectives. 

Customer Advisory Manager

Collibra
Greater NYC Area
1 week ago
+37
As our Customer Advisory Manager you will be on point and responsible for building and maintaining customer relationships with key Collibra customers. The role is a quota carrying role for renewal, upsell and cross-sell  You’ll serve as a trusted advisor and help our customers drive adoption, move along a maturity curve and succeed. Ultimately, renewal, growth, expansion and customer success are the impacts of this critical role.

Studio Front Desk Crew (Part-Time)

Peloton
Greater NYC Area
1 week ago
+27
We are seeking passionate, customer service focused, positive and hard-working individuals with a love for health and fitness and an excitement for Peloton. We are looking for someone with excellent interpersonal skills whose main focus is creating an environment where everyone feels welcome. 

Customer Support Associate (Night Shift)

Aircall
Greater NYC Area
2 weeks ago
+33
Answer customer inquiries and requests through email, phone and chat support in a timely manner. Gather product feedback and customer insights in order to constantly improve the customer experience. Escalate concerns to relevant individuals across the Customer Support team and beyond. Properly manage and document all work performed as part of ticket queue management in Zendesk.

Customer Success Manager

Latch
Greater NYC Area
2 weeks ago
Latch is seeking a Customer Success Manager to join the operations team at Latch. You will be the front line and most senior member of the Latch Customer Success team. You will help drive the entire customer lifecycle with our Head of Customer Support and Success and align yourself closely with the product team as well. This includes facilitating a successful customer journey from purchase order to end-user engagement.

Enterprise Support Engineer

Kaltura
Greater NYC Area
3 weeks ago
We are looking for a technical support engineer experienced in software (SaaS) and B2B customer service. As part of our top-tier Platinum support team, you’ll work primarily with Kaltura's most established accounts. As a support engineer, you’re responsible for owning and managing resolution of all technical inquiries for specific enterprise accounts, after the customer is live on our video platform. Kaltura customers include Fortune 500 brands and Top 10 educational institutions.  

Associate Technical Account Manager - US

Gameffective
Greater NYC Area
3 weeks ago
+15
Provide excellent customer service to both internal and external clients. Respond promptly to customer inquiries through our ticket system or via email. Organize the workflow to meet customer's time frames and demands. Data entry of client information, electronic filing and retrieval of documents. New feature implementation – Assist Customer Success Managers in implementing application set up according to design specifications. Navigate between multiple customers' program quickly and accurately. Maintenance and update of our knowledge center articles. Recommend process improvements where applicable. Maintain and grow existing customer business by providing outstanding service and by recognizing and proactively offering appropriate services.

Technical Account Manager - US

Gameffective
Greater NYC Area
3 weeks ago
+15
At GamEffective, there is nothing more important than the success of our customers. In the Customer Success Group, our trusted experts help our customers to accelerate adoption, engagement, and performance of their most valuable asset, their people. In collaboration with Sales, Technology & Product, and our Partner community, we bring the full power of GamEffective resources to bear to help customers achieve dramatic and sustainable business value. 

Customer Success Manager US

Centrical
Greater NYC Area
3 weeks ago
+17
At Centrical, there is nothing more important than the success of our customers. In the Customer Success Group, our trusted experts help our customers to accelerate adoption, engagement, and performance of their most valuable asset, their people. In collaboration with Sales, Technology & Product, and our Partner community, we bring the full power of Centrical resources to bear to help customers achieve dramatic and sustainable business value. 

NYC Startup GuidesSEE ALL

LOCAL GUIDE
Best Companies to Work for in NYC
LOCAL GUIDE
Best Software Engineer Jobs in NYC
LOCAL GUIDE
Coolest Tech Offices in NYC
LOCAL GUIDE
Best Sales Jobs in NYC
LOCAL GUIDE
Best Benefits at NYC Tech Companies
LOCAL GUIDE
Best Data Analyst & Data Science Jobs in NYC
LOCAL GUIDE
Best Design Jobs in NYC
LOCAL GUIDE
Best Marketing Jobs in NYC
LOCAL GUIDE
How to Get a Job in NYC Tech
LOCAL GUIDE
Women in NYC Tech
LOCAL GUIDE
Top NYC Startup Funding Rounds
LOCAL GUIDE
Your Guide to Cybersecurity in NYC