Entry Level Customer Support Jobs in NYC

33

Customer Support Associate I

Gemini
Greater NYC Area
10 hours ago
+29
Help us Build the Future of Money Gemini Trust Company, LLC (Gemini) is a licensed digital asset exchange and custodian. We built the Gemini platform so customers can buy, sell, and store digital assets (e.g., Bitcoin, Ethereum, and Zcash) in a regulated, secure, and compliant manner. Digital assets and blockchain technology have the power to transform the world for good. This truth, along with our core values, form the bedrock of our company

Client Service Support Associate

Imagineer Technology Group
Greater NYC Area
1 day ago
+27
Join our growing Client Services team! We are looking for a dynamic and performance driven Client Service Associate to join our growing services team. This position serves as the front-line in our customer engagement, technical support, and relationship management efforts. We’re looking for collaborative team players to help us support the growth of our business while maintaining exceptional customer satisfaction. If you’re a go-getter with

Customer Support Representative

Riskified
Greater NYC Area
1 day ago
+19
As a Customer Support Representative, you will help us uphold our reputation as the premiere eCommerce fraud-prevention solution. You will use your analytical skills and in-depth knowledge of our product to work closely with our customers, ensuring that they get the most out of our services.

Customer Service Coordinator

Meero
Greater NYC Area
1 day ago
+16
• Handle incoming queries on all channels : phone, chat, mail. • Proactively solve our clients’ and partners’ issues. • Synthesize client feedback for all teams within Meero. • Contribute positively to streamline flows within the Customer Service department and to ensure inbound and outbound interactions are processed and dispatched in due time and efficiently. • Ability to translate outputs against time for the purpose of calculating individual and teams KPIs. • Ability to understand business process for the purpose of contributing to SOP’s. • Identify skills deficiencies and training needs. • Provide management with feedbacks and proposition on improvements.

Client Support Account Manager

RubyApps
Greater NYC Area
2 days ago
+29
Communicating with clients to determine requirements, provide details, and receive approval on estimates. Collaborating with engineering teams to define the optimal solution and effort required. Ensuring updates have been verified by our internal quality assurance team. Choreographing multiple production website updates and client responses to ensure timeliness and accuracy.

Logistics Coordinator - Bilingual in Chinese and E…

Arms Global Inc
Other
2 days ago
+15
Position Overview: The Logistics Coordinator is going to work at Arms Global, the Logistics arm for Kung Fu Tea. Working at the office/warehouse in New Hyde Park, Long Island, the person is responsible for coordinating international shipments from the suppliers to designated customers.   Applicants should have basic knowledge of import logistic practices and different modes of transportations, e.g. experience working at functions/departments

Customer Success Associate

Ellevate Network
Greater NYC Area
2 days ago
+12
Are you looking to use your skills for good? Ellevate Network is the leading community for professional women committed to helping each other succeed. This is a rare opportunity to gain broad experience at a tight-knit growing company that's passionate about social change.   We are looking for a full-time Customer Success Associate to join our New York City team. We strongly value diverse perspectives and care deeply about building a positive

Customer Success Manager

Trustpilot
Greater NYC Area
5 days ago
+23
This individual will be tasked with supporting growth and ensuring that every Trustpilot customer has knowledgeable, responsive and a personable main point of contact at our organization during their entire lifecycle. This role will include such tasks as feedback solicitation optimization, on-site integrations, social media integrations, and other customer feedback best practices.

Customer Advisory Manager

Collibra
Greater NYC Area
6 days ago
+34
As our Customer Advisory Manager you will be on point and responsible for building and maintaining customer relationships with key Collibra customers. The role is a quota carrying role for renewal, upsell and cross-sell  You’ll serve as a trusted advisor and help our customers drive adoption, move along a maturity curve and succeed. Ultimately, renewal, growth, expansion and customer success are the impacts of this critical role.

Client Support Associate

VTS
Greater NYC Area
1 week ago
+15
We are looking for a strong candidate to join our team to be the customer’s advocate on our growing Commercial Real Estate SaaS platform as a Customer Operations Advisor. We take a hands-on, proactive approach to customer service at VTS and this role is central to carrying out that mission. You will be interacting with our users from all levels of the industry, ranging from administrative users to top asset managers at some of the largest Commercial Real Estate firms in the world. The ideal candidate for this role has a passion for technology and the drive to work in a startup environment. The candidate should possess strong interpersonal skills with an emphasis on teamwork, ownership, initiative, and integrity. Must have high energy and enjoy working in a fast-paced environment, with the flexibility to take on competing priorities.

Customer Success and Implementation Specialist US

Gameffective
Greater NYC Area
1 week ago
+15
Gameffective Employee Performance Enablement and Engagement By putting employees at the center of business success, Gameffective helps companies increase efficiency, drive customer experience and become more agile. Gameffective makes employees more proficient, aligned, and engaged, maximizing the value they create for your organization. Using tools like adaptive microlearning, real-time feedback, and gamification, it significantly speeds up

Performance Analyst, Last Mile Fulfillment

Peloton
Greater NYC Area
1 week ago
+27
THE ROLE The Performance Analyst role is a key part of the Last Mile Fulfillment team here at Peloton. The role will encompass interfacing with our various 3rd Party Logistics providers to ensure all our members have a seamless white glove delivery experience from start to finish. Expectations are that the candidate will be a key part of front-line support for our member experience team and help in escalation resolution whenever applicable. Key

Workforce Management Reporting Specialist

Squarespace
Greater NYC Area
1 week ago
+31
The Operations Support Specialist, as an expert in real-time workforce support, is integral to this success. As an individual contributor on the Support Operations team, you serve as an analytics expert to monitor the health of our operations. You will be responsible for effectively scheduling our global resources, managing the intra-day volume workload and resources on a real-time basis, and providing accurate reporting to stakeholders. You’ll also provide subject matter expertise for Aspect tools and software, as Squarespace continues to scale.

Technical Support Engineer

Neverware
Greater NYC Area
1 week ago
+24
Who We Are: Neverware’s flagship product, CloudReady, reimagines the desktop operating system by prioritizing security, manageability, and of course, performance—whether your computer is brand new or 10 years old. With CloudReady, schools and enterprise organizations alike can maximize their IT investments by transforming their existing fleets of PCs and Macs into simple, secure, and fast machines that provide the same user experience and

Customer Experience Associate II

Rent the Runway
Greater NYC Area
1 week ago
+38
About Us: At Rent the Runway, our mission is to make women feel empowered and self-confident every single day by combining best in class technology, logistics, and customer service. Since our launch in 2009, we’ve developed proprietary technology, a one-of-a-kind reverse logistics operation, stores of the future, a viral brand, relationships with hundreds of fashion designers - and we are passionate about continuing to innovate our customer

Claims Associate

Store Experience Associate

Client Success Manager

CompStak
Greater NYC Area
1 week ago
+33
Proactively manage the success of a roster of assigned CompStak customers to deliver consistent value across the entire customer lifecycle. Manage the onboarding of new customers; gain insight into customer goals and expectations and work to provide value in a timely fashion. Coordinate and deliver basic and advanced training, while advising customers on best practices. Resolve customer issues, alone and through collaboration with other CompStak teams; approach all situations with curiosity and creativity. Build strong customer relationships by maintaining high levels of engagement and communication; conduct routine account performance planning and business reviews. Perform data-driven reviews and analysis on customer usage and needs to prioritize opportunity and risk; consistently renew and expand customer contracts, meeting and exceeding personal and team goals. Drive customer advocacy in the form of references, referrals, and case studies. Actively participate in the evolution of CompStak; insist on excellence in our own Client Success initiatives. Contribute towards the development of a strong team environment by upholding high work standards. Go the extra mile to ensure our customers are successful!

Wow Specialist (Seasonal)

Primary Kids
Greater NYC Area
1 week ago
+19
About Us Primary is a vertically integrated ecommerce brand that is changing how parents shop for kids clothes. We have our sights set on transforming the $30B kids clothing industry in the U.S. We are venture-backed, and building a team of superstars with significant experience across ecommerce, apparel, and technology. We launched mid-2015 to overwhelming press and customer response (82 NPS score), and are on our way to building a break

Key Account Manager

Rhino
Greater NYC Area
1 week ago
+27
Rhino is charging into the real estate space to unlock over $190 billion in cash security deposits. We are building products, like our affordable insurance policy, to put money back in renters' pockets. As a Key Account Manager at Rhino, you’ll join a renowned team that is transforming the future of renting.  You will play a key role in growing Rhino’s relationships with our most important partners and helping develop our engagement strategies. 

Customer Experience Associate

Billie, Inc.
Greater NYC Area
1 week ago
+11
Superior written and oral communication skills Active listening skills to understand the needs of our customers A team player; a ‘no task is too small’ attitude and the endurance to consistently deliver amazing customer experiences Someone who is moved by the idea that you can help the overall business by being the voice of the customer Familiarity with Zendesk or other customer experience systems

Community Operations

Nooklyn.com
Greater NYC Area
1 week ago
This role has a triple focus on community experience, storefront staff, and business development & expansion.  We’ve grown 60% in the last year and we focus on hiring professionals who seek to learn more and grow.   Responsibilities: 1. Community Managers: Projects, schedules, customer relations, training. 2. Growth: Hire/ train front office staff. 3. Storefronts: Ordering, checklists, logistics, inventory, purchasing. 4. Communication:

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