Mid Level Customer Support Jobs in NYC

10

Zendesk Specialist / Customer Support Associate

Gemini
Greater NYC Area
1 day ago
+29
Our Customer Support team is a group of highly talented and dynamic contributors. Each individual ensures that our customers have the best experience possible when they need help, have a question, or provide feedback. The team efficiently manages all inbound service requests and communications with customers during the onboarding process, and are increasingly contributing to outbound communications. While their main focus is retail customers, they are progressively interacting with institutional customers. During periods of low-service volume, the team also eagerly takes on support-centric projects. 

Customer Success Manager

CB Insights
Greater NYC Area
2 days ago
+24
The CB Insights Customer Success Manager is responsible for maintaining a portfolio of Accounts that include the world’s leading corporate Strategy and Innovation groups along with venture capital firms. This position dedicatedly governs customer relationships and consistently illustrates the value delivered through CB Insight’s software & services.

Customer Success Manager

SEVENROOMS
Greater NYC Area
4 days ago
+24
We are looking for a passionate Customer Success Manager who will help us ensure the long-term success of our customers. You will be there to support them once the contract is signed, through the deployment, training, and onboarding, and the entire lifecycle of the client. You love hospitality and have possibly event worked with restaurants before. You are intrigued by operations and logistics and solving the next puzzle. You are organized, love to multitask, seek challenges, excitement and a fast-paced environment. Most importantly, you want to be a part of an awesome and hardworking software startup changing the world of hospitality.

Program Associate

Entrepreneurs Roundtable Accelerator
Greater NYC Area
1 week ago
Entrepreneurs Roundtable Accelerator (ERA) is seeking a Program Associate to join our team in supporting our accelerator’s operations and building ERA’s community platform.   About ERA: ERA (http://eranyc.com) is an early-stage investment fund and technology accelerator in NYC. Since 2011, ERA has invested in 180+ companies through its accelerator platform. Its portfolio companies are currently playing leading roles in the evolution of virtually

Customer Success Manager

Remesh
Greater NYC Area
1 week ago
+14
As a Customer Success Manager, your role will be a mix of consulting with current and future clients on how to best use our platform, working with clients on ongoing projects to ensure they get the most out of the platform, and actively listening to customers to identify new ways to ‘wow’ our customers through both service and product improvements. You will help shape the customer success processes and define the measures for success.

Director of Customer Success

Rhino
Greater NYC Area
1 week ago
+27
Rhino is charging into the real estate space to unlock over $190 billion in cash security deposits. We are building products, like our affordable insurance policy, to put money back in renters' pockets. As the Director of Customer Success at Rhino, you’ll assume a leadership role on a team that is well-positioned to revolutionize the future of renting. In this role you will: Recommend and implement scalable Customer Success processes that will

Programmatic Technical Account Manager

Ogury
Greater NYC Area
2 weeks ago
Ogury is hiring a Programmatic Technical Account Manager (TAM) to join our growing team in NYC. The TAM will master Ogury’s platform capabilities while developing and maintaining relationships with some of the largest marketers in the world (brands, agencies, and trading desks) to ensure programmatic campaign success. The ideal candidate is a quick and autonomous learner who displays excellent communication skills, project management skills, and thinks creatively to solve client challenges. The TAM will maintain full ownership and will serve in a proactive advisory role in monitoring, tracking, and delivering programmatic executions, including assessing performance and optimizing accordingly. This role will also lead troubleshooting for various technical issues that may arise with demand partners while championing Ogury’s platform capabilities. Ideal candidates will be able to problem solve and work well with internal divisions across Engineering, Product, Sales, and Business Intelligence.

Production Support Engineer

Vestwell
Greater NYC Area
2 weeks ago
Vestwell is looking to hire a talented Product Support Engineer with 4+ years experience to join our growing tech team in New York City. You are first and foremost a problem solver, focusing on improving software quality as well as providing the best experience possible for our users. Coding plays a crucial role in your support tool box, from developing internal tools, enhancing existing features, eliminating bugs, and R&D for how we can better help improve, automate, and scale our operational processes.

Enterprise Support Specialist

Vimeo
Greater NYC Area
2 weeks ago
+49
The Enterprise Support Representative (ESR) is a tech support professional working as a part of the Enterprise Support Team. Considered as Tier 1, the ESR is the first customer interaction point for any issues (technical or other) in the course of enterprise customers using Vimeo products and services. This position is responsible for a first (and lasting) impression of Vimeo’s commitment to our creators’ success and has the unique opportunity to deliver a world class support experience, enabling the customer to resume the usage of our products with minimal or no interruptions. The ESR will have solid technical support experience and ability to quickly learn new products and technologies in one of the most pervasive technical fields today.

Software Customer Support, Bilingual Spanish (B2B,…

BuildingLink
Greater NYC Area
3 weeks ago
+10
About the Position Do you pride yourself on delivering best-in-class customer service in English as well as in Spanish? Are you a savvy problem solver who thrives on challenges and has a knack for technology? If so, we’re looking for you! Our Customer Support team is looking for an enthusiastic and proactive bilingual communicator who can read, write, and speak fluently in Spanish (we’re talking expert level). You will service nearly 5,000+

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