Mid Level Customer Support Jobs in NYC

15

Customer Support Associate II

Gemini
Greater NYC Area
12 hours ago
+29
Our Customer Support team is a group of highly talented and dynamic contributors. Each individual ensures that our customers have the best experience possible when they need help, have a question, or provide feedback. The team efficiently manages all inbound service requests and communications with customers during the onboarding process, and are increasingly contributing to outbound communications. While their main focus is retail customers, they are progressively interacting with institutional customers. During periods of low-service volume, the team also eagerly takes on support-centric projects. 

Associate Customer Support Manager

Skillshare
Greater NYC Area
4 days ago
+32
As Skillshare’s Associate Customer Support Manager, you’ll play an integral role in building out our customer support program by overseeing our global support staff and empowering them to deliver an amazing experience to our community. In this role, you’ll manage the day-to-day for a team of 15 remote support agents, create new systems and processes to track quality and scale efficiency, and develop and facilitate trainings for the team to ensure ongoing growth and engagement. 

Senior Customer Success Manager

CB Insights
Greater NYC Area
5 days ago
+24
The CB Insights Customer Success Manager is responsible for maintaining a portfolio of Accounts that include the world’s leading corporate Strategy and Innovation groups along with venture capital firms. This position dedicatedly governs customer relationships and consistently illustrates the value delivered through CB Insight’s software & services.

Customer Success Manager

Latch
Greater NYC Area
6 days ago
Latch is seeking a Customer Success Manager to join the operations team at Latch. You will be the front line and most senior member of the Latch Customer Success team. You will help drive the entire customer lifecycle with our Head of Customer Support and Success and align yourself closely with the product team as well. This includes facilitating a successful customer journey from purchase order to end-user engagement.

Programmatic Technical Account Manager

Ogury
Greater NYC Area
1 week ago
Ogury is hiring a Programmatic Technical Account Manager (TAM) to join our growing team in NYC. The TAM will master Ogury’s platform capabilities while developing and maintaining relationships with some of the largest marketers in the world (brands, agencies, and trading desks) to ensure programmatic campaign success. The ideal candidate is a quick and autonomous learner who displays excellent communication skills, project management skills, and thinks creatively to solve client challenges. The TAM will maintain full ownership and will serve in a proactive advisory role in monitoring, tracking, and delivering programmatic executions, including assessing performance and optimizing accordingly. This role will also lead troubleshooting for various technical issues that may arise with demand partners while championing Ogury’s platform capabilities. Ideal candidates will be able to problem solve and work well with internal divisions across Engineering, Product, Sales, and Business Intelligence.

Operations Associate

Better.com
Greater NYC Area
1 week ago
+23
About Better.com: We’re one of the fastest growing homeownership companies in America. Why? Because we’re building a better way to get home and our customers love it. By combining smarter technology with an award-winning team of mortgage experts, we’re making homeownership so simple it feels magical. So far, we’ve: Helped more than 10,000 families get home Financed over $2B in loans Saved families an average of $32,000 in fees over the life

Manager, White Glove Services

Yext
Greater NYC Area
1 week ago
Responsible for the success of the team and team members. Monitor and coach on quality and productivity of team and team members. Assist in onboarding of new reps onto the team. Create and clearly communicate concepts, procedures and address procedural gaps. Be the passionate face and voice of our brand and our customers and share that passion with the team. Meet 1:1 with team members to coach on core competencies, QA reps’ day-to-day work, and help reps with career pathing. Oversee team projects. Work cross-functionally with other departments including Platform Services, Consulting, Support, and Client Success.

Client Solutions Manager

Simon Data
Greater NYC Area
1 week ago
+27
The Client Solutions Manager (CSM) role is all about making sure our clients - high growth venture-backed companies and leading enterprise brands - get as much value out of our platform and services as possible. CSMs are responsible for developing deep, trusted-advisor relationships as they work with clients across every phase of the client lifecycle from integration and onboarding, to campaign ideation, launch, and iteration, to partnership review and contract renewal.

Sr. Premier Services Agent

Box
Greater NYC Area
1 week ago
+19
You are the person always left looking for a solution when others have given up. You live for thinking through issues, finding novel solutions to tough problems, and improving processes. You can turn a frustrated customer into a Box advocate. You are smart, resourceful and charismatic. You communicate issues to engineers on a technical level yet speak clearly to customers. You are a self starter and can easily motivate yourself when given a project or a task. While you may never have considered a role in technical support, you are excited by the idea of revolutionizing how a company resolves its customers' technical needs at scale.

Customer Experience Associate II - Weekends Only

Rent the Runway
Greater NYC Area
1 week ago
+38
Customer Experience Associates (CXA) will be responsible for ensuring that all of our customers have the Cinderella Experience that has personified the Rent The Runway brand. This role will act as a subject matter expert who delivers empathetic, detail-oriented solutions to our customers. As our frontline, all CXAs are trained and positioned for optimal employee effectiveness. This role will work Saturdays and Sundays, during the early shift (7am - 3pm) or afternoon shift (12pm - 8pm). We are committed to providing employees with opportunities for growth and development, as well as an environment where your ideas will help us drive our business and create a more meaningful employee experience.

Customer Experience Manager

Billie, Inc.
Greater NYC Area
2 weeks ago
+11
What you’ll do: Manage and develop a growing team of CX professionals; you understand how to motivate CX team members and create feedback mechanisms for improvement Actively seek opportunities to improve the tools, systems, SOPs and communication methods used by CX Associates Establish and rollout team scheduling process, ensuring all channels are covered throughout CX operating hours Partner with the Director of CX on resource planning and

CX Lead

Kangaroo
Greater NYC Area
2 weeks ago
+12
Managing our customer service team in the Philippines. Working with teams across Kangaroo in order to gain a deep understanding of how the work their team does, affects the customer experience. Driving a cultural shift and new way of thinking across the organization, to create a laser focus on creating world class experiences for all Kangaroo customers Working to align customer experience needs and business critical issues across the company Listen to customers needs and feature requests, dissect and understand them, and advocate for the customer as you articulate their requests across Kangaroo. Use insights software, data & financial analytics, and customer interaction reviews to help guide the customer journeys you’ll build.

Technical Support Specialist Lead

Shopify
Greater NYC Area
2 weeks ago
+18
Shopify is looking for a Lead to join our Wholesale Support team. As a Lead, you will be responsible for fostering the growth of Wholesale Merchant Support. At its core, a lead is responsible for making their team as successful as possible. This means identifying and removing roadblocks, coaching, giving feedback, and finding opportunities to help the team move faster and do their work better. Support works with a number of different teams and

Enterprise Technical Support Manager

Augury
Greater NYC Area
3 weeks ago
+34
Machines Talk, We Listen. Augury is disrupting the billion-dollar Industrial Internet of Things market. The combination of vibration and ultrasonic sensors with powerful machine learning algorithms enables our technology to detect malfunctions before they occur. Our solution impacts the bottom line for industrial and commercial facility customers by reducing maintenance costs, energy consumption, and environmental impact. As the Manager of

Customer Success Manager

Sisense
Greater NYC Area
3 weeks ago
+17
Manage the post-sales relationship for accounts by serving as the primary client contact and advocate for day to day and escalated issues and request. Establish and maintain customer satisfaction across accounts through account planning, proactive client communications, issue remediation and containment and performance measurement. Protect existing revenue streams, identify and neutralize competitive threats Actively farm existing account base to identify new solutions or service opportunities and provide valuable account information and insight to support sales. Build and execute an account specific relationship framework inclusive of regularly scheduled status calls, quartely business reviews, account documentation, reference management and account planning sessions Leverage internal subject matter experts to help customers optimize their investment, ensure program objectives are being met and measure the value of the solution to their organizations. Coordinate activities and provide leadership on directions of key projects, initiatives and issues across internal business units.

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