Not specified Customer Support Jobs in NYC

18

Remote Customer Experience Agent

Lively
Remote
9 hours ago
+14
Getting people the hearing care they need is a challenging task and, as a remote Customer Experience Agent at Lively, you will be essential to making our mission a reality. You will be at the heart of creating a better-than-best experience for our customers. You will be in charge of delivering remote support with passion, patience, and perseverance. If you are someone who leads with empathy and is able to work independently, this role is for you! 

Remote Customer Experience Agent

Lively
Remote
8 hours ago
+14
Getting people the hearing care they need is a challenging task and, as a remote Customer Experience Agent at Lively, you will be essential to making our mission a reality. You will be at the heart of creating a better-than-best experience for our customers. You will be in charge of delivering remote support with passion, patience, and perseverance. If you are someone who leads with empathy and is able to work independently, this role is for you! 

Customer Experience Agent (Remote)

Lively
Remote
8 hours ago
+14
Getting people the hearing care they need is a challenging task and, as a remote Customer Experience Agent at Lively, you will be essential to making our mission a reality. You will be at the heart of creating a better-than-best experience for our customers. You will be in charge of delivering remote support with passion, patience, and perseverance. If you are someone who leads with empathy and is able to work independently, this role is for you! 

Ticketing Operations Specialist, Los Angeles

TodayTix
Remote
9 hours ago
+17
Fill ticket orders on a rolling basis. Ensure smooth and efficient ticket delivery at showtime outside the theater. Communicate and coordinate with other local agents and TodayTix staff in NYC. Interact with customers. Answer any questions customers or others might have about the app and concierge program.

Ticketing Operations Specialist, Chicago

TodayTix
Remote
8 hours ago
+17
Fill ticket orders on a rolling basis. Ensure smooth and efficient ticket delivery at showtime outside the theater. Communicate and coordinate with other local agents and TodayTix staff in NYC. Interact with customers . Answer any questions customers or others might have about the app and concierge program.

Customer Support Associate (Part Time, Remote)

Squarespace
Remote
10 hours ago
+41
Respond to transactional customer-submitted email and live chats quickly and accurately. Guide customers through questions and issues with their Account, Billing, Domains, or other transactional inquiries using pre-written responses with some customization. Achieve and maintain above set expectations across Quality and Productivity . Stay up to date on new product features with relation to Member Accounts, Billing, and Domains. Complete small, well-defined tasks while building confidence in and experience with our product and processes .

Customer Experience Agent

Lively
Greater NYC Area
4 days ago
+14
Getting people the hearing care they need is a challenging task and, as a Customer Experience Agent at Lively's NYC office, you will be essential to making our mission a reality. You will be at the heart of creating a better-than-best experience for our customers. You will be in charge of delivering remote support with passion, patience, and perseverance. If you are someone who leads with empathy and is able to work independently, this role is for you! 

Customer Experience Advocate (Spanish Fluency)

monday.com
Greater NYC Area
4 days ago
+25
We are are looking for another Customer Success Manager to join our expanding team. There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive. This is a full-time position that includes working on Saturdays.

Customer Service Claims Representative

Fluent, Inc.
Greater NYC Area
5 days ago
+32
Fluent’s Customer Service Department is looking for an energetic and experienced customer claims representative to manage the company’s incentive claims process. The right candidate would manage the process of validating consumer inquiries and requests regarding the receipt Incentives available through our programs. The position requires the ability to work with multiple pieces of data from a variety of sources to validate claims, prevent fraud and ensure that each consumer has a world-class experience. The position reports directly to the Compliance Manager and Fluent’s General Counsel on trending, system improvements and related claims fulfillment issues.

Patient Support Associate

Galileo
Greater NYC Area
6 days ago
+17
Reporting to our Patient Support Team Lead, Galileo’s Patient Support Associates are integral to our ability to deliver an amazing patient experience. Patient Support Associates remove all the hassle and headache in healthcare so that patients can focus on their health. You’ll work directly with patients to ensure their needs are anticipated and supported as well as work closely with our team of Clinicians, Social Workers, and Health Advocates. Specifically, you will:

Customer Support Specialist

PitchBook Data
Greater NYC Area
6 days ago
The Customer Support Specialist will support CSMs (Customer Success Managers) and their accounts that are of strategic importance to PitchBook, and will work on the Customer Success team to complete various account-related requests and activities. The CSS will develop a deep knowledge of PitchBook's clients, their industries/sectors as well as their business needs.

Customer Experience Manager, Wealth & Trading

Revolut
Greater NYC Area
1 week ago
+39
We’re looking for a Customer Support Expert to sit within the Wealth & Trading team at our New York office to support the US launch. Our team is highly technical and detail-oriented, and we love to get down into the nitty-gritty of our in-app processes to make the best possible product. This role is to help build and scale the Wealth & Trading business by creating a best in class customer experience. The Customer Support Manager (CSM) will take a creative, customer-centric approach to provide the foundational services and solutions implemented by the Revolut global customer support team.

Customer Experience Advocate

monday.com
Greater NYC Area
1 week ago
+25
We are looking for Customer Success Advocate to join our expanding team. There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive. This is a full-time position that includes working on Saturdays.

Wow Specialist

Primary Kids
Greater NYC Area
1 week ago
+19
Act as the voice of Primary, spending your days on the front lines servicing customers. Be part of a collaborative team using email, phone, and social media support to rapidly resolve issues, exceed expectations, and deliver outstanding customer support. Think creatively and passionately about ways to make customer interactions as meaningful as possible. Capture customer insights and work with marketing, tech, design, and product teams to improve the overall customer experience and better understand what triggers customers to contact us. You will answer product questions, give sizing advice, manage exchanges and returns, and help track down packages.

Customer Support Manager

OkCupid
Greater NYC Area
2 weeks ago
+32
OkCupid is looking to hire an experienced NYC-based Customer Support Manager to manage a remote team of agents. Reporting to the Director of Customer Experience, you will have the opportunity to lead the support team of an established company that is growing in new and exciting ways, to work with teams across OkCupid as a customer advocate, and to build the future of support for our diverse, global user base.

Customer Experience Advocate (Japanese Fluency)

monday.com
Greater NYC Area
2 weeks ago
+25
We are looking for another Customer Success Advocate to join our expanding team. There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive. This is a full-time position that includes working on Saturdays.

Customer Experience Team

NUGGS
Greater NYC Area
1 month ago
Deliver exceptional customer service with patience and empathy in a timely manner across channels, such as email (primary), text, call, live chat, and social media. Become an expert on the NUGGS product and operational processes in order to educate customers and resolve customer issues. Identify and record customer feedback trends and insights to allow for continual improvement of the customer experience. Develop new ways to better serve our customers by streamlining processes or coming up with new, creative solutions. Provide feedback to relevant internal teams to help improve both the product and client experience. Serve as the main point of contact between customers and the rest of the NUGGS team.

Agent: Operator (Full-Time)

Invisible Technologies
Greater NYC Area
2 months ago
+15
An operator will communicate to the client according to the instructions of a process. Much of this communication is templated in a process, but it will stray from the instructions from time-to-time and the operator will need to create a unique response. When communicating to a client, an operator will have to write in the voice of the client’s synthetic Assistant, and not in the operator’s own voice.

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