IT Manager - NYC
Greater NYC Area
1 week ago
Provide top notch customer service and support to our employees based on hardware and software needs partnering with various leaders across the business (Facilities, Technology, People, Sales, etc.).
Manage our SaaS back-office stack (G-Suite, VPN, Office 365, Slack, Zoom, Salesforce, etc).
Manage all hardware, systems and software (Apple, running MacOS, JAMF Pro, etc.).
Manage the company VoIP system and video conferencing technology.
Own IT support to diagnose, troubleshoot, and provide solutions to tech issues for our in-house and remote Kustomer team.
Partner with the People and Facilities teams to help onboard our high volume of new hires in 2020 and beyond; ensure IT onboarding is easy and quick for all new hires.
Maintain current and accurate inventory of technology hardware, software, and resources.
Establish, document and implement technology processes, approvals, and procedures.
Configure hardware, software, and set up workstations and accounts for new team members.
Evaluate, procure and implement new technologies, including SaaS solutions.
Enforce employee laptop policies and security procedures.