Operations Manager Jobs in NYC

71

Director, Customer Success Operations

Unqork
Greater NYC Area
18 hours ago
+47
The Customer Success Operations Director will establish the operational infrastructure for Unqork’s Customer Success organization. The role will report to the Chief Customer Officer of Unqork and will be tasked with building the organization and function focused on defining the customer journey, touchpoints, and metrics. CS Operations should be designed to proactively support and engage with Unqork’s broad client base.

Client Director - Financial Services

Procurement Manager

Client Director - Insurance

Director, Solutions Architect - Delivery

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Head of Industry, Retail

Yext
Greater NYC Area
18 hours ago
+38
Yext is seeking a Retail/CPG Industry Leader who will lead Yext’s strategy for the CPG and D2C/Retail Verticals within the United States. The ideal candidate will be a creative thinker, with the ability to work cross-functionally in order to develop scalable solutions for their clients, as well as their teams. They will build the retail vertical messaging and develop Yext product offerings. They will also be the lead public evangelist for retail for the company and will include public speaking, blogging, and other forms of media. We are looking for a self-starter entrepreneurial type leader who has demonstrated success building up an offering in the retail vertical. Ideal candidates will have management experience in a consultative sales environment, as well as extensive experience marketing digital marketing solutions.

Strategic Sourcing Manager- Mechanical

Peloton
Greater NYC Area
18 hours ago
+27
At Peloton, Strategic Sourcing Managers collaborate with Engineering teams to ensure we have a high quality, cost effective supply base that is able to also deliver components to meet our production demand. As a Sourcing Manager, you will serve as the primary contact for internal teams and external partners/suppliers for sourcing and procurement. You'll identify key mechanical components, identify potential suppliers and build consensus cross functionally to qualify those suppliers. You'll lead and support the development, implementation and management of global strategies to provide Peloton with optimal flexibility, quality, and supply assurance. Working closely with Product Management, Hardware/ Software Engineering, Industrial Design, Quality Engineering and Operations teams, you will manage and maintain long-term supplier relationships. The role will be based out of Peloton's NY HQ.

Director, Enterprise Operations

Director of Business Operations

Senior Manager, ODM

Director, Sourcing

Manager, Inventory Operations

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Sales Strategy & Operations Manager - Enterpri…

DoorDash
Greater NYC Area
1 day ago
+40
As our Manager, Sales Strategy & Operations - Enterprise, you’ll discover and drive performance improvements across the sales organization and build the foundation for it to scale. This will include building and executing go-to-market playbooks, revenue optimization, strategic initiatives to enhance productivity, process redesign, product roadmap and launches, resource allocation and pipeline analytics. This role sits at the intersection of our revenue generation engine and our business teams, and as such will require ruthless prioritization and data-driven decision-making to ensure our teams are working against the right goals and have the tools needed to achieve them.

Director, Merchant Partnerships & Strategy

Area Manager

Field Operations Leader

Galileo
Greater NYC Area
1 day ago
+17
Build and support a team, enabling both excellent patient care and ongoing team learning and growth. Implement processes that support core resources and activities such as thoughtful labor planning, robust operational systems, and innovative/collaborative care mechanisms.

Head of Customer Experience

The Farmer's Dog
Greater NYC Area
1 day ago
+17
As the Head of Customer Service, you will lead this highly dynamic and motivated team as we strive to create a useful, delightful, and seamless experience for our customers and their pets. You will be leading, designing, and implementing cross-functional processes that map to, and help create, the ideal customer journey. You will be responsible for identifying the structure and foundation of the team and will build and execute our strategy for the next 3+ years by assessing current and future needs for the growth of the business. Whether partnering with marketing and operations to develop processes or acting on new opportunities, you will create a customer service culture that obsesses over creative problem-solving with a spirit of collaboration, empathy, and joy.

Associate Director, Global IT

Knotel
Greater NYC Area
1 day ago
+37
End to end, full accountability for all aspects of IT across the various global markets. This includes corporate IT, overseeing build-outs and IT operations for client workspaces. Partnering with business stakeholders to deliver IT solutions and services aligned with the business vision and mission objectives. Oversee, define and drive IT strategy and roadmap to deliver stable, predictable and cost effective (to budget) IT services. Developing and maintaining strong relationships across all functions of the business, with local and global stakeholders, and establishing credibility and expertise across the Leadership Team.  Managing an exceptional IT service client team across global cities that really delivers for Knotel and its clients.  Establishing and maintaining strong strategic partnerships with vendors and service suppliers.  Build processes and systems that meet long-term needs and scale appropriately. Envision and actualize long-term goals while managing day to day activities.

Customer Support Manager

Fluent, Inc.
Greater NYC Area
1 day ago
+32
The Customer Support Manager is responsible for ensuring customer-related requests are answered seamlessly and effectively. This is a “hands-on” position where you’ll be jumping in to answer tickets (where needed) while working closely with our product team in order to create an exceptional customer fulfillment experience. You’ll be helping to craft the operational process and procedures designed to move our Customer Support Team to the next level. The ideal candidate for this role has a proven track record and passion for creating, supporting and influencing engaging customer experiences. Someone who is motivated to be the driving force behind an amazing customer success team. Ideally, you’ve had solid experience with technical support/service while working collaboratively with internal stakeholders (including; web-product development, compliance, and sales/account management).

Operations Center Manager

noom
Remote
2 days ago
+50
Noom is looking for a highly-motivated technical Operations Center Manager for our Customer Experience Support Team that embodies our company mission of helping people live healthier lives through behavior change. As a key member of the team, you’ll be responsible for overseeing all technology and related business systems process logic and administration for the contact center including CRM, workforce management, channel workflows, contact and skills-based routing, quality management systems etc. 

Senior Manager, International Strategy & Operations

Head of Staff, GTM

Onna
Greater NYC Area
2 days ago
+13
We have an immediate opportunity for a Head of Staff, GTM to join our Go-To-Market team. This position will report to and be a trusted advisor to the Head of Revenue and have an immediate impact on the team’s productivity: streamlining strategic initiatives, overseeing program management, and communicating objectives between Onna teams. The ideal candidate will have proven experience in a business management role, with a special focus on executive-level advising and interdepartmental collaboration.

CX Product Specialist

Audicus
Greater NYC Area
2 days ago
+27
The CX Product Specialist position is a mix of customer support, operations, logistics and user experience functions, all of which are vital to the success of Audicus. This opportunity is perfect for an energetic, self-starter who wants to join a fast-growing startup and become an instrumental part of the company. Audicus strives to help those with hearing loss lead more connected and empowered lives and as a product specialist, you’ll have the opportunity to make a positive impact on a daily basis. This role owns the post-sale journey of our customers and focuses on developing relationships, providing support and problem solving issues. You will work side-by-side with our sales, operations, business development and marketing teams to ensure we are providing each customer with a best in class hearing health experience.

Associate Director, Customer Experience

DoubleVerify
Greater NYC Area
2 days ago
+31
As Associate Director, Customer Experience you will own the end-to-end vision, user experience and workflow for DV’s Pinnacle platform. This platform is used daily by hundreds of buy and sell side clients and internally by various teams to support customer needs including self-service activation tools and analytics. You are passionate about building products that customers love and have a proven track record of feature delivery in a product management capacity. You have a deep affinity for workflow efficacy and take pride in your skills to successfully translate complex concepts and dependencies to a visual interface that supports a wide array of end users. You also have experience leading strategic discussions and driving requirements with UI/UX teams, and can comfortably assess and discuss the impact of design choices on technical architecture and vice-versa.

Internal Systems Operations Manager

Manager, Customer Success - Life Insurance

Policygenius
Greater NYC Area
2 days ago
+37
Manage a team of agents and coordinators and own their individual and team-level performance by delivering structured feedback through 1:1s, performance reviews, and professional development conversations. Align direct reports on team goals (daily, weekly, monthly) and provide regular visibility into the progress toward those goals. Provide daily coaching and supervision through side-by-sides, retroactive call/ticket review and team huddles. Be accountable for the hiring funnel of your immediate team by delivering on hiring targets set by direct manager. Ensure compliance with regulation and adherence to Pg quality standards in concert with our quality assurance team.

Quality and Training Manager

Manager, Strategy & Operations

Director of Strategy & Business Operations

Director of Business Development, Operations

Prizeout
Greater NYC Area
2 days ago
+17
WHAT IS PRIZEOUT? Prizeout is a first-in-class solution that offers innovative alternative methods to the traditional cash-out process. We connect brands that are looking to acquire and retain customers with platforms that have users who are looking to withdraw funds. WHY PRIZEOUT? At Prizeout, you will be able to make an immediate impact at an early-stage start-up with the unique opportunity to grow with us by joining at an exciting time. We

Executive Assistant (to CEO)

Hinge
Greater NYC Area
2 days ago
+29
We are looking for a Executive Assistant to act as the right hand to our CEO, handling much of the day-to-day administration and management associated with the chief executive role and enabling the CEO to focus on vision, strategy, coaching, and public relations. Responsibilities: - Planning and Prioritization: Act as the CEO’s gatekeeper and scheduler. Manage events and to-dos by tracking priorities and deadlines, blocking out time on the CEO’s

Director, Digital Health - Business Development…

Memorial Sloan Kettering Cancer Center
Greater NYC Area
3 days ago
Reporting into our Sr Director, Tech Management and Commercialization, you will work closely with the VP, Technology Development, Chief Digital Officer (CDO), & executive leadership to navigate how best to package our assets (i.e. data - clinical, genomic) and structure partnership opportunities with external collaborators and investors with the aim of returning value to the institution, and enhancing MSK’s position and brand in the digital and data space.

Operations Manager, Product and Technology

Better.com
Greater NYC Area
3 days ago
+23
The Product and Engineering teams at Better consists of about 100 engineers and 20 product managers. Together they are responsible for the end to end experience getting a loan at Better.com, as well as all the things behind the scenes automating and structuring the mortgage process. It’s a team that moves very quickly – we ship improvements to Better.com about 50 times daily, and we use tons of data to improve the experience and drive decisions. The Product Operations Manager role will work with the Product, Design and Engineering teams along with their stakeholders to strengthen product feedback loops, operationalize processes and products, and to scale knowledge across the organization. As the team grows rapidly (we've grown >3x in last year) we want someone to focus on the product development process as if it were a product itself. Some examples of things you might be working on:

Manager, Strategy & Special Operations

Operations Strategy Manager

Processing Expert Manager

Manager, Business Operations: Real Estate

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Sr. Director, Commercial Operations - North Americ…

The Trade Desk
Greater NYC Area
3 days ago
+22
The Sr Director, Commercial Operations will manage all commercial operations for The Trade Desks North American business. As a member of a global team this role will hold responsibility for managing the executive stakeholders that oversee the Sales and Client Service teams. You will hold accountability for the functioning and continued development of operational commercial processes across the region and for integrating those functions into a broader global structure. Considered an integral part of the leadership team you will utilize this influence to drive results and deliver outcomes, frequently abstracting from regional planning to deliver and collect best practice insights across regions. Keeping the pulse on organizational capabilities you will deliver direction, vision and leadership for necessary changes.  

GM, Commercial Operations

Lead GM, Client Strategy

Director of Media Trading

Lead Trading Strategy Director

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Loan Operations Compliance Manager (Remote Friendl…

Even Financial
Greater NYC Area
3 days ago
+26
Interact with State Regulators, Bonding Companies and Registered Agents. Assist with annual reports, audits, and licensing renewals and maintenance. Assist management with the maintenance of a comprehensive regulatory compliance and license management program for key areas of the business, as assigned. Assist with review of policies, procedures and training to ensure alignment with applicable regulations. Provide support to assigned business units to provide guidance for mitigating any regulatory impacts identified with respect to new products and services. Assist management with providing support for the development of documented business controls, designed to mitigate key compliance risks. Identify and analyze potential risks from all available sources including complaints, vendors, system weaknesses, testing results, and audit results to obtain a holistic view of regulatory risks.

Workforce Operations, Director

Ocrolus
Greater NYC Area
3 days ago
+22
Ocrolus is seeking an Operations Sr. Manager with 7-10 years of experience in managing large scale workforces (i.e., BPO, gig economy or contractor workforces) who will report to the Director of Operations. We currently employ 1,000 employees in India spread across three facilities in various cities.

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