Operations Manager Jobs in NYC

118

Associate Director of Client Strategy - Financial…

Movable Ink
Greater NYC Area
7 hours ago
+25
The Associate Director of Client Strategy be charged with driving quantifiable, measurable and winning strategies for applications of Movable Ink software for a named list of 15-20 of our most strategic accounts. A major focus of the role will be to own short term engagements with our most strategic clients, where the goal will be to solve C level problems with Movable Ink technology.

Customer Care Manager

Attune
Greater NYC Area
7 hours ago
+40
We're looking for a Customer Care Manager to help bring Customer Care at Attune to the next level. The Customer Care Manager will report to the Director of Operations. In addition to providing mentorship and coaching to a growing organization of associates and team leads, you'll be the champion for amazing customer experience in Customer Care - building the tools, training, and systems that make delivering that possible.

Director of Customer Success

CreatorIQ
Greater NYC Area
7 hours ago
+32
CreatorIQ is looking for an experienced Director of Customer Success who is passionate about the success of our customers and has a strong track record in SaaS and media companies. You will join a dynamic and fast paced environment and work with our most strategic clients to be on the front lines of communicating the company’s vision and strategy. Reporting to the Senior Director of Customer Success, the Director of Customer Success will own the oversight and management of our New York customer segment. This will include: overseeing a team of Customer Success Leads in our NYC office, managing to quarterly gross and net retention targets, driving process to scale our organization effectively, serving as a point of contact for client escalations, and delivering on the highest levels of customer satisfaction.

Head of Network

TrialSpark
Greater NYC Area
11 hours ago
+20
Today, the biggest bottleneck in bringing new treatments to patients is the clinical trial. On average, getting a drug through the trial process takes nearly a decade and frequently costs $100M+. And the problem is only getting worse. At TrialSpark, we don’t believe it has to be this way. Through technology and a new operational model, we’re reimagining how clinical trials are run, with the mission of bringing new treatments to patients faster.

Head of Real Estate (New York)

Domio
Greater NYC Area
17 hours ago
+32
As the Head of New York Real Estate, you will rapidly grow our supply of profitable Domio properties by fostering relationships with owners and developers on-the-ground to create customized boutique hotels through master leasing either parts or full buildings. You will also work with our partners to analyze structures for compliance with local requirements and support closing by expediting any regulatory approvals.

Director of Training (CX and Retail)

Rent the Runway
Greater NYC Area
1 day ago
+38
As the Training Director, CX & Retail, you will own the end to end training of both teams, including new hire training and all ongoing technical training programs. You’ll work closely with the HR Director, and CX & Retail leadership teams to optimize the overall employee experience and create a cohesive training strategy.

Manager, Facilities

Senior Manager, Environmental Health & Safety

Senior Manager, Retail Operations

Claims Team Lead

Team Lead, Operations

Manager, Operations

Sr Manager, Operations

Load 4 more jobs8 jobs at Rent the Runway

Client Success Manager

Zipari
1 day ago
+22
Managing an assigned portfolio of existing customers ensuring overall client success and satisfaction by building strong, long-lasting customer relationships. Operating as the lead point of contact for all matters specific to your accounts. Working to acquire additional revenue streams from assigned clients. Working with sales to negotiate/close contracts and SOWs. Ensuring timely and successful delivery of our products according to customer needs and objectives and communicating status of initiatives to internal and external stakeholders on a recurring basis. Developing trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors and oversee customer retention campaigns. Learning and recognizing triggers based on client behavior and engage clients to ensure complete satisfaction. Preparing and delivering account reports including SLA reports. Assisting with challenging client requests and issue escalations as needed.

Director of Sales Strategy & Operations

Handy
Greater NYC Area
1 day ago
+25
Handy is changing the way the world buys services by connecting customers with vetted, independent, local service professionals in a fast, convenient and reliable way - at the tap of a button. Started in 2012 by Oisin Hanrahan & Umang Dua, Handy has scaled to offer cleaning, installation, and assembly services across the entire US and has processed over 3 million transactions. We’re thrilled to announce Handy is now a part of ANGI Homeservices

Operations Director

Motivate LLC
Greater NYC Area
1 day ago
+28
Are you passionate about making NYC a better place to visit, live in and move around in? Motivate LLC, operator of Citi Bike, seeks an energized, experienced Operations Director to continue to make Citi Bike the best bike share system in the world and NYC’s favorite ride.  This person will have to a senior leadership position with C level visibility. They will be responsible for continuously improving the department’s performance, total system

Enterprise Support Team Leader

Vimeo
Greater NYC Area
23 hours ago
+50
The ESTL is responsible for planning and managing the day to day team’s operations, including setting shift schedules, planning training and knowledge sharing activities, monitoring performance of team and systems (including all defined KPIs), working with vendors to quickly remedy any technical issue that may prevent the team to fulfill their responsibilities – as well as ensuring all organizational procedures are being adhered to. The ESTL will have extensive experience leading mid to large size technical teams in high-volume contact center environment. They will have a demonstrated ability to quickly and fully learn complex technical products, especially delivered as SaaS, as well as significant experience creating actionable reports (e.g. agent utilization and score cards).

Client Success Manager

Updater
Greater NYC Area
23 hours ago
+18
Ensure smooth transition from sales, to onboarding, to active usage. Build and maintain strong, long-lasting customer relationships. Host regular training webinars, spreading the good news about Updater’s technology and new product features/initiatives to internal and external stakeholders. Develop a trusted advisor relationship with key customer stakeholders. Guarantee the timely and successful delivery of our solutions. Negotiate upsells and ensure our existing clients renew when the time comes.

Client Success Coordinator

Updater
Greater NYC Area
23 hours ago
+18
Lead and support new clients through a 15-30 day on-boarding process. Coordinate all training materials and create and manage internal configuration tickets to ensure a smooth on-boarding process for clients. Act as an additional point of contact for our new and existing clients. Partner with the Success Manager to evaluate data and come up with strategic recommendations for our clients. Manage incoming client tickets in Zendesk. Demonstrate a desire to help other people with specific technical issues and be able to understand the support process from the client’s point of view. Assist our Client Success team in the day-to-day operations of accounts, including maintenance, and expansion. Providing meaningful feedback and feature requests from clients to our product team in an effort to help improve the onboarding experience.

Global Head of Real Estate/Facilities

Riskified
Greater NYC Area
1 day ago
+19
About Us Riskified is the AI platform powering the eCommerce revolution. We use cutting-edge technology, machine-learning algorithms, and behavioral analytics to identify legitimate customers and keep them moving toward checkout. Merchants use Riskified to increase revenue, prevent fraud, and eliminate customer friction. Riskified has reviewed hundreds of millions of transactions and approved billions of dollars of revenue for merchants across

Manager, White Glove Services

Yext
Greater NYC Area
1 day ago
The customer journey starts with a question. And consumers expect answers. Yext puts businesses in control of their facts online with brand-verified answers in search. By serving accurate, consistent, brand-verified answers to consumer questions, Yext delivers authoritative information straight from the source — the business itself — no matter where or how customers are searching. Taco Bell, Marriott, Jaguar Land Rover, and businesses around the

Business Operations Manager

Senior Manager, Client Success, Enterprise

Director, Patient Safety Programs

Flatiron Health
Greater NYC Area
1 day ago
+37
Our oncology-focused products, clinical content, and services have the ability to directly impact healthcare providers and the care that they provide to patients. To ensure that patient safety commitments continue to improve, Flatiron Health’s Clinical Oncology team is seeking a senior patient safety professional to work with cross-functional teams to refine, maintain, and oversee our patient safety programs intended to accelerate improvements primarily focused on our community oncology initiatives (e.g. electronic health record, billing solutions, practice management offerings). We are looking for a candidate with direct experience building, maintaining, and overseeing patient safety programs intended to ensure that software products, clinical content, and services are safe and add value to end users. This role will provide dynamic leadership for patient safety programs, educate to the broader organization on patient safety best practices, consult with management and staff, and oversee first in class patient safety strategies.

Provider Clinical Research Team (Multiple Levels)

Senior Administrative Manager

Lead, Computer Systems Validation (CSV)

Director of Contracting

Covera Health
Greater NYC Area
1 day ago
+18
We are looking for a talented Director of Contracting to join us in our commitment to improve the quality of care for patients in every community across the nation. As our Director of Contracting, you will be the primary lead in identifying, analyzing, designing, supporting the implementation, and securing strategic provider partnerships. This includes setting priorities by identifying market needs, analyzing and developing partnership models, and engaging providers in contracting discussions. You will set strategic direction, lay out a clear implementation plan for execution, be responsible for providing direction to your team, and collaborate across the business to align with all of our ongoing Covera Health efforts. 

Provider Contract Executive

Covera Health
Greater NYC Area
1 day ago
+18
We are looking for a talented Provider Contract Executive (Network Development) to join us in our commitment to improve the quality of care for patients in every community across the nation. As a Provider Account Executive at Covera Health, you will develop and establish contractual relationships with providers, guiding them through the partnership process and spreading our vision of quality care. 

Regional Director

WW (the new Weight Watchers)
Greater NYC Area
1 day ago
+22
We're seeking a talented senior retail leader to join our studio leadership team as a Regional Director in the Mid-Atlantic.  A WW Regional Director channels a passion for a healthy lifestyle, customer service, brand ambassadorship, and proven business- and people-leadership and leads all aspects of the studio business for the region through a talented team of Territory Managers, including customer experience, ensuring an elevated and consistent brand expression, member recruitment and retention, sales, team development, and operations. The Regional Director is based in his/her office in his/her home.

Store Manager (Studio Manager)

Sr. Strategic Initiative Manager, Operational Excellence

Manager/Sr. Manager, Clinical Research and Behavior Change

Trial Operations Manager

TrialSpark
Greater NYC Area
1 day ago
+20
You will manage execution of studies, partnering with a cross-functional team and the study sponsor to oversee the entire lifecycle from startup to readout. Each day will bring new challenges and opportunities, from writing our playbook for a new therapy area, to troubleshooting an issue with our quality team, to defining requirements for a new feature in our clinical platform. As an early member of our Trial Operations team, you will have a unique opportunity to help shape what it looks like for us to improve the clinical research process, including working with our Product, Engineering, and Data teams to build out new tools and infrastructure to support our operations.

Business Operations Manager

Simon Data
Greater NYC Area
1 day ago
+27
Create and implement our pricing strategy. Assess new growth and engagement opportunities. Partner on key client initiatives. Formulate and test engagement strategies (e.g. QBRs, upsell strategy). Board/investor materials. Shape our Business Intelligence function. Create infrastructure across the org that will sustain our growth.

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