Operations Manager Jobs in NYC

129

Senior Director, Customer Success and Implementati…

Crossix
Greater NYC Area
1 day ago
+29
Leverage first-hand knowledge of specialty pharmacy data and analytics. Maintain customer success via subject matter expertise in client-facing engagements. Retaining and growing client relationships. Manage team of customer success associates. Work closely with Business Development through post-delivery client interactions.

Customer Support Manager

Flatiron Health
Greater NYC Area
1 day ago
+37
We are looking for a Customer Support Manager to join and help manage our remote front-line customer service team. Currently, this remote team serves our Enterprise customers who represent our largest and most complex customers. Your role is to design and implement robust processes to assign tasks out across the team and ensure that they are supported in their day-to-day tasks, as we continue to grow and strengthen our customer relationships. At a high-level, you will be expected to partner with your fellow support managers to develop the goals, structures, and processes to help the team be successful. A successful manager will be motivated by working with team members to guide, coach, and serve them – making sure to keep the team happy and productive.

Manger/Senior Manager, Real World Evidence Operations, Regulatory

Associate Clinical Director (NP or PA)

Engagement Manager

Director, Unstructured Data Processing Operations

Director, Corporate Communications

Abstraction Quality Operations Manager

Director, Patient Safety Programs

Manager / Senior Manager, Patient Safety Programs

Load 5 more jobs9 jobs at Flatiron Health

Senior Hospitality Manager

Better.com
Greater NYC Area
1 day ago
+23
Better is hiring for a Senior Hospitality Manager to define, implement, and maintain hospitality standards across our US offices. This hire will have ownership of all aspects of the community experience for guests and employees, and will work collaboratively with our Facilities team, Admin staff, and design partners to ensure a welcoming experience for all who enter our professional home and flawless execution of any events we host. As our growth continues, the Senior Hospitality Manager will ensure continuity of our hospitality standards when moving existing teams into larger spaces or opening offices in new locations. Additionally, this hire will lead a team of direct reports, including Executive Assistants, Receptionists, and others, and should bring ample managerial tact to maximize the potential of each of those individuals. The ideal candidate will approach their responsibilities with creativity, innovation, and efficiency in mind.

Senior Office Operations Manager

Processing Expert Manager

Director of Facilities

Manager, Business Operations: Real Estate

Load 1 more jobs5 jobs at Better.com

Customer Care Team Lead

Attune
Greater NYC Area
1 day ago
+40
You will join Attune as one of our Customer Care Team Leads, responsible for leading and managing a team of highly motivated and enthusiastic Broker Success Associates. This team is focused on delivering core components of the broker experience and service offerings. You should be comfortable on the frontlines with customers (phone, email, live chat) as well as working with leadership to escalate and resolve issues. The right candidate will also possess a strong sense of urgency, and the ability to improve operational efficiency through process improvement. 

Manager, Corporate Events

Integral Ad Science
Greater NYC Area
1 day ago
+47
We’re looking for a confident, seasoned event professional to join our growing global marketing team and work alongside passionate, awesome people. This person will be responsible for end-to-end event management, from ideation through to execution. It’s a fast-paced environment at IAS, and this role requires clear communication and strong collaboration across internal teams as well as external vendors. As part of this role, you will be tasked with researching and securing venues, planning and managing a global event calendar, negotiating contract agreements with vendors, monitoring timeframes and budgets for multiple projects, and delivering on event brief objectives. The ideal candidate is creative, organized and has a vision for IAS’s event strategy that supports the amplification of our brand, enhances our customer relationships, and accelerates our revenue growth.

Behavioral Health, Market Medical Director

Cityblock Health
1 day ago
+19
In this role, you will partner with the Regional General Manager (GM), Regional Chief Health Officer (CHO), and market clinical and operations leaders across our Northeast Region (which currently includes Brooklyn NY, Waterbury, CT and Worcester, MA) to develop and implement a portfolio of behavioral health services that address and meet the needs of the communities we serve, and are integrated within our larger Cityblock care model. You will also provide direct services to members, who face economic and social challenges in addition to having mental and physical health needs. You will be associated with our NY clinical “hubs,” primary care practices whose teams provide both hub-based and community and home-based services. Your work will sometimes be field-based, extending out in the surrounding neighborhood and community. You will work alongside and will be supported by, a care team associated with each member. It is integral to our care model that we meet people where they are, both physically and emotionally. 

RN Clinical Care Manager

Cityblock Health
1 day ago
+19
In this role, you will provide direct service to Cityblock members as part of our innovative care model, designed to address the complex health and social challenges of high-risk, high-need populations living in urban neighborhoods. You will be a mobile care provider, extending out in the surrounding neighborhood and community. It is integral to our care model that we meet people where they are, both physically and emotionally. Given this, your work will frequently take you out into the community to provide care in settings that work best for our members. As an RN Clinical Care Manager, you will work with a panel of members to improve their health holistically. You will support members when they get sick, leave the hospital, receive new diagnoses, are preparing for a procedure, are managing their chronic illnesses, are in pain, or when they need additional education. You will provide a necessary bridge to specialty care, homecare services, and other facility services. Additionally, you will provide clinical support to our large team of Community Health Partners, who will serve as members’ main point-of-contact and coordinator. You will work alongside, and will be supported by, a care team associated with each member, whose work is focused around a Member Action Plan (MAP).

Medical Director

Cityblock Health
1 day ago
+19
As a medical director, you will be responsible for providing medical oversight to the hub staff, collaborating with our partners, and leading the development of clinical practice guidelines. This includes ensuring appropriate clinical supervision of advanced practice clinicians, spearheading clinical quality and performance improvement initiatives, clinical risk management, achieving practice-level and individual patient quality outcomes, and supporting clinical best practice adoption with specific focus on providing appropriate care to frail elderly patients and furthering the integration of behavioral health and primary care services. You will provide clinical supervision to home-visiting nurse practitioners, physician assistants, and nurses who are managing members with complex physical, cognitive, and behavioral health needs as a part of an interdisciplinary care team. As a participant in your panel’s care team, you will provide clinical support to the care team, including Community Health Partners, who will serve as a member’s main point-of-contact, and leading the development of a personalized Member Action Plan (MAP). Additionally, you will participate in out-of-hours on-call duties, as well as phone availability for triage and case discussion with other clinicians on the care team.

Manager, Nursing and Community Care

Cityblock Health
1 day ago
+19
In this role, you will be part of the team at our founding clinical “Hub”, a primary care practice that in many respects looks and feels more like a community center than a doctor’s office, providing direct services to members, who face economic and social challenges in addition to having mental and physical health needs, through our innovative care model. At our core, our care model is focused on meeting people where they are, both physically and emotionally. Given this, your work will frequently take you out into the field and surrounding community to support the care in settings that work best for our members.

Senior Manager, Enterprise Solutions

Knotel
Greater NYC Area
2 days ago
+24
Partner with the Sales team and the entire organization, globally to create frameworks to talk about our solutions to occupiers. Leverage industry relationships to reach out to explain the Knotel Value Proposition. Identify solutions on clients/potential clients, where Knotel can add value. Bring cross-functional disciplines at Knotel together to create solutions for clients.

Space Operations Manager

Head of IT

Market Manager

VTS
Greater NYC Area
2 days ago
+35
We are hiring Video Tech Ops Engineers with at least 3 years of experience in hybrid IT & Video engineering environments. You will report to our Senior Manager of Infrastructure. You will help build and support our video environment including our video content creators with Live Broadcasts, Production, Post Production and other video-focused technology needs. We help run our internal studios where we write, direct, and produce BuzzFeed content (News, Entertainment, Branded and Live video). We are looking for thoughtful,, passionate contributors to join our growing team.

Compliance Manager

LeafLink
Greater NYC Area
2 days ago
+21
LeafLink is seeking a Head of Compliance to join our fast-growing team, reporting directly to the VP of Finance. In this role, you will be responsible for the development, implementation, and ongoing management of LeafLink Inc.’s comprehensive compliance program which includes managing enterprise and security risk. LeafLink Inc. serves an industry with several legal and regulatory compliance obligations. This role will require you to research relevant external guidelines and build a comprehensive risk management program dedicated to ensuring proactive compliance with LeafLink’s various business activities, including client onboarding, Know-Your-Customer policies for marketplace participants and enhanced diligence for clients of the LeafLink Financial program. You will collaborate with management across each functional line of service at LeafLink Inc. to develop a industry defining compliance program that leverages LeafLink’s unique market position in order to enable rapid compliant growth in a highly regulated space. You need to be a hands on independent, thoughtful problem-solver with excellent written and verbal communication skills and who is comfortable operating in a fast pace environment, managing multiple internal and external stakeholders with demanding deadlines.

Prototype Shop Manager

Peloton
Greater NYC Area
2 days ago
+27
The Peloton Prototype Shop is where the future versions of our fitness products are created. The Shop Manager is responsible for building prototypes for our product design teams and for maintaining a safe and efficient work environment. Our prototype shop provides mechanical ‘works-like’ prototypes as well as cosmetic ‘looks-like’ models and contains a range of machining and model making equipment. In this role you will run these machines and maintain the shop space including ordering consumables, performing machine maintenance and organizing the space. This role collaborates closely with our Industrial Design and Mechanical Engineering teams to plan and deliver outstanding mockups, prototypes, and proof-of-concept models that fuel our product development cycles.

Director of Visual Merchandising

Manager, Logistics (DE)

Senior Director, Supply Chain Systems

Senior Manager, ODM

Load 1 more jobs5 jobs at Peloton

Manager, Gratitude Volunteer Operations (NYC)

DonorsChoose
Greater NYC Area
2 days ago
+44
DonorsChoose engages the public in public schools by giving people a simple, accountable, and personal way to address educational inequity. In this clip, board member Stephen Colbert tells the organization's story.   Since its launch in 2000, more than 3.9 million "citizen philanthropists" have donated to classroom projects on DonorsChoose, channeling books, field trips, technology, and other resources to more than 35 million students in public

Vice President, Customer Success

Quartet Health
Greater NYC Area
2 days ago
+32
The Customer Success team is responsible for Client and Provider relationships across our customer base and across markets. Our team partners closely with our Health Plan and Health System clients to mutually define goals and objectives of the program and ensure we deliver on those expectations, expanding our footprint and growing revenue over time. We also work within each market to recruit, onboard, and continually engage PCPs and BHPs, in support of our overall program and customer-driven objectives. 

Director, Draft Operations

Major League Baseball
Greater NYC Area
2 days ago
+48
Draft Planning and Execution: collaborate with other MLB departments (g., Special Events, PR, Design Services) and Clubs on the planning and execution of the Draft. Draft Eligibility and Administration: manage process for determining Draft eligibility of amateur players and other administrative tasks necessary for the execution of the Draft. Draft IT Systems: work with IT to develop and test the Draft eligibility and Draft operations functionality in the MLB Draft Prospect Link and EBIS.

Product Associate - Wealth & Trading

Revolut
Greater NYC Area
3 days ago
+19
As a member of the brokerage operations team you will be responsible for key strategic and tactical decisions, working closely with the Head of Brokerage. This role is to help build and scale the US trading business and help make Revolut a household name in the US through flawless execution of operations and products. 

Customer Success Manager - Spanish Speaking

Talkwalker
Greater NYC Area
3 days ago
+18
The Customer Success Manager is responsible for onboarding new clients successfully, maintaining relationships with existing clients and selling additional services and products. This includes implementing the technical requirements, orchestrating a flawless project launch, communicating the Talkwalker value proposition, identifying new opportunities with the clients organization, and ensuring client`s success and satisfaction in assigned accounts. Additionally, the Customer Success Manager will continuously expand the client’s use of our services and its sophistication and hence contribute to the success of our client.

Head of Customer Success, Americas

ComplyAdvantage
Greater NYC Area
3 days ago
+37
Set the overall vision and strategic plan to maximize customer success. Ensure that a implementation plan is in place for each new customer and take responsibility for a successful on-boarding process, working with the various stakeholders, e.g. their technology team, compliance & risk teams. Provide proactive support to our clients by helping them to increase adoption, improve utilization and take responsibility for minimizing churn and ensuring renewal. Provide ongoing support to our clients, responding to their queries and coordinating across the various ComplyAdvantage teams to solve their problems. Manage relationships with senior stakeholders at our clients (e.g. banks, FinTechs, insurance companies, etc.). Drive cross-sell and upsell and expanding contract revenue in conjunction with the sales/account management team. Recruit, nurture and inspire a superstar customer success team.

Strategic Partnerships & Operations Manager

TrialSpark
Greater NYC Area
3 days ago
+20
As a Manager in Strategic Partnerships/Strategic Operations, you are interested in identifying and growing ways to create a step-change in our business. You are creative and solution-oriented and excited to work with stakeholders across the life sciences ecosystem to expand our business. Specifically, you will work to identify new opportunities in the life sciences (e.g., incubators, etc), structure opportunities for partnerships and initiate and grow such opportunities. You will collaborate cross-functionally to ensure all partnerships have input and support across the organization. 

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