NYC Tech Jobs and Startup Jobs

20

Enterprise Infrastructure Manager

IEX
Greater NYC Area
1 day ago
IEX is looking for an Enterprise Infrastructure Manager with the primary responsibilities for managing the technology team and services that support the IEX corporate and trading systems. This includes managing the end user support, system engineering, network engineering, and datacenter management teams. You should have experience with design, procurement, development, deployment, maintenance and support of applications and infrastructure. If you’re a self-starter with strong communication skills and thrive in a team environment, please apply!

Senior Manager, Knowledge Management

DoubleVerify
Greater NYC Area
2 days ago
+31
This role will be critical in helping DV scale effectively by ensuring information and knowledge flows effectively through the global organization. From API documentation, to marketing and rfi details, we need help setting the strategy, providing the structure, managing the systems, and guiding the subject matter experts.

Internal Systems Operations Manager

Content Development Manager

Associate Director, Customer Experience

Editor / Producer

Galileo
Greater NYC Area
3 days ago
+17
Reporting to our Head of Marketing & Engagement (and former Greatist.com founder!), you’ll lead content creation for Galileo’s app experience to drive user engagement, starting with building out an audio library and developing health assessments. You’ll coordinate with the best experts, creatives, and marketers to come together and create amazing experiences that keep Galileo top-of-mind when help is needed.

Copywriter

Galileo
Greater NYC Area
3 days ago
+17
Reporting to our Head of Marketing & Engagement (and former Greatist.com founder!), you’ll play a major role in communicating our brand’s voice, tone, and personality across just about every medium through convincing copy, from the app experience to external materials.

Head of Customer Success

DailyPay, Inc.
Greater NYC Area
5 days ago
+40
As the Head of Customer Success, you will be responsible for managing a team of partnership representatives to deliver on revenue targets and plan for new growth opportunities. This role requires a holistic approach to the customer lifecycle, including providing guidance and leadership through the onboarding process, ability to consistently communicate our value, and early identification and resolution of at-risk customers. You will work cross-functionally with all departments, having to manage priorities and constantly collaborate to complete tasks and drive short and long-term revenue opportunities.

Data Partnerships Manager

Killi Inc
Greater NYC Area
5 days ago
From breaches to hacks, the world of data privacy is always an eventful one. Seriously. There is always something going on. We are right at the forefront when it comes to innovation and data privacy, and are always looking for hard-working, barrier breakers to join our team! Are you looking to pivot to the data privacy landscape? Do you want to work in a fast-paced environment with a team that is eager to hear from you? We are looking to add a

Director, Customer Support

DonorsChoose
Greater NYC Area
1 week ago
+44
DonorsChoose is the leading platform for giving to public schools. Teachers across America use the site to create projects requesting resources their students need, and donors give to the projects that inspire them. Since its founding by a Bronx teacher in 2000, 4 million people and partners have given $965 million to projects reaching over 40 million students. In this clip, board member Stephen Colbert tells our story.  Unique among

Director, Customer Support

Newsela
Greater NYC Area
1 week ago
+43
You are a strategic, operationally-minded leader with experience designing, building, and scaling Support teams within a fast-growing company. In addition to growing and mentoring your full-time team, you may have experience hiring and managing a team of seasonal support. You are well versed in metrics to track and improve Support operations, and you have experience using Salesforce’s Service Cloud and/or Zendesk to manage your teams. You are comfortable working across departments to advocate for the customer, pulling on data to drive improvements to the overall customer experience. You thrive in a fast paced, ambiguous, ever-changing environment, and love leading teams through growth periods.

Head of Customer Success

Resy
Greater NYC Area
1 week ago
+33
Lead and mentor a group of managers across the Restaurant Success organization disciplines. Own the Go-To-Marketing strategy for the post-sale customer journey. Work cross-functionally with Product, Sales, and American Express leadership. Represent Resy externally to our restaurant partners and the industry. Deliver results: churn optimization, customer satisfaction, product engagement, Restaurant Success employee happiness.

Risk Manager

Via
Greater NYC Area
1 week ago
+14
As Via’s Risk Manager - Insurance, you will have the unique opportunity of being the Company’s first full-time risk manager tapped to lead the Risk function at Via, which is currently a cross-functional team with members from Finance, Operations and Legal. You will be the first hire to focus specifically on leading Via’s approach to strategic risk and managing its complex global insurance program. You will work closely with members of the Legal and Finance teams, gaining hands-on exposure to all aspects of risk management at a fast-growing startup.

Finance and Operations Manager

Imagen Technologies
Greater NYC Area
1 week ago
+23
Assessing, contracting with, onboarding and managing vendors ranging from lawyers and investment managers to landlords and cleaning staff, often without supervision.. Working with internal business leaders and subject matter experts (including in AI scientists, engineers, and radiologists) to accomplish their various business and legal goals. Designing the tools and processes to support the disparate needs of the company, from budgeting to HIPAA compliance.

Associate Editor

CB Insights
Greater NYC Area
2 weeks ago
+40
Line edit, copy edit, and fact check data-heavy research briefs, reports, and decks. Assist in production / curation of our newsletters which reach 630K+ readers. Edit infographics for content and visual consistency. Assist in maintaining the editorial calendar. Provide thoughtful and effective feedback to analysts and freelancers. Update high-performing content as needed.

COO

Contracts Attorney

Crossix
Greater NYC Area
2 weeks ago
+29
Reporting to the Business Operations Director, the Business Operations Supervisor is responsible for supporting all components of the contracting and legal process and ensuring the Business Operations function operates at peak efficiency. They will join a rapidly growing organization and be challenged to understand and operate in a complex and evolving environment, where their skills are required to enable and sustain business growth.

Head of Client Success

Onna
Greater NYC Area
2 weeks ago
+13
We’re looking for a Head of Client Success to lead our World-class team. This position will be responsible for defining and executing the success coverage model, defining specialization, driving client success outcomes, optimizing the client lifecycle, and measuring and enhancing effectiveness. The Head of Success will also own and iterate on the existing playbook and manage key strategic accounts.

Head of MHP Acquisition

Quartet Health
Greater NYC Area
2 weeks ago
+47
This position will develop and implement strategy to scale mental health provider acquisition. Managing a team of Inside Sales representatives as well as in-market recruiters to target, engage and onboard provider prospects in each market to meet the needs of the customer/patient population. This role, supported by cross functional partners, will develop tools, metrics and best practices for provider outreach. Responsible for day to day management and skill development of all team members. 

Head of Customer Experience

The Farmer's Dog
Greater NYC Area
3 weeks ago
+17
As the Head of Customer Service, you will lead this highly dynamic and motivated team as we strive to create a useful, delightful, and seamless experience for our customers and their pets. You will be leading, designing, and implementing cross-functional processes that map to, and help create, the ideal customer journey. You will be responsible for identifying the structure and foundation of the team and will build and execute our strategy for the next 3+ years by assessing current and future needs for the growth of the business. Whether partnering with marketing and operations to develop processes or acting on new opportunities, you will create a customer service culture that obsesses over creative problem-solving with a spirit of collaboration, empathy, and joy.

Senior Copywriter

Grubhub
Greater NYC Area
1 month ago
+37
Understand and empathize with how the words we use can make our users feel. Partner with Design, Product, and Engineering to co-create content for new and evolving experience. Join our UX researchers to observe and conduct user testing and research to inform our experiences. Write clearly, concisely, and fearlessly for all of our products’ elements including emails, microcopy, push notifications, text messages, help text, and probably some things we haven’t thought of yet. Actively seek and openly receive feedback for your work; Give and solicit feedback and constantly strive for excellence. Provide feedback in all stages of a product’s development lifecycle—from brainstorming to retrospectives. Collaborate with Content Strategist in design systems to contribute to voice, tone, and evolving writing style guidelines. Be able to clearly present, explain, and justify your copy decisions to anyone who might ask about them; Think about the copy you write holistically. In other words, understand how the words you use impact the user now, but also in other parts of the user journey.

Property Manager

Venn
6 months ago
+31
Ensure proper maintenance and security for all properties. Develop and enforce building requirements and house rules, review security footage and issue fines to violators as needed. Respond to emergencies 24/7 and coordinate resolution. Be the main point of contact for residents, providing excellent customer service by responding to resident service requests in a timely manner and resolving complaints. Develop building maintenance schedules, and obtain proposals for testing and code compliance as required by NYC city agencies. Coordinate move-ins, site visits by vendors, and obtain insurance documents prior to work being scheduled. Work with accounting department to establish projected budgets, overhead costs, collect rent, and apply additional fees and fines as needed. Work with Staff to inspect vacant units and complete repairs.

Director of Compliance

Covera Health
Greater NYC Area
6 months ago
+18
We are looking for a talented Director of Compliance to join us in our commitment to improve the quality of care for patients in every community across the nation. The Director of Compliance will be responsible for researching, developing, implementing, and overseeing all aspects of Covera Health’s Compliance Program, including, but not limited to: ensuring continued HIPAA privacy and security compliance; ensuring continued SOC2 compliance; leading new compliance initiatives (e.g. HITRUST); overseeing organizational policies and procedures; directly implementing associated processes adhering to such policies and procedures; conducting ongoing training and education; managing, reporting, and investigating any compliance matters that arise; monitoring and auditing to identify and reduce violations; and driving a culture of compliance company wide.

Director of Operations (Provider Partnerships)

Covera Health
Greater NYC Area
6 months ago
+18
As the Director of Operations (Provider Partnerships), you will drive operational improvement and scalability projects for our Provider Partnerships team. You’ll be a leader within the Provider Partnership operations team who understands the details of how operations work today and what needs to change to enable mature growth. As our program evolves and grows, you will lead the impact assessment and change management for our team. You will live and breathe operational efficiency, reporting and provider experience. 

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