NYC Tech Jobs and Startup Jobs

30

Head of Customer Success

MANTL
Greater NYC Area
19 hours ago
+24
The Head of Customer Success will support, advise and guide MANTL’s enterprise customers while scaling and growing the Customer Success team at MANTL. You will develop and deploy the overall strategy, action plans and playbooks for MANTL to manage customer support, increase customer retention and enable overall account growth. 

Senior Manager, Reverse Logistics

Peloton
Greater NYC Area
1 day ago
+27
Peloton is seeking a Senior Manager of Reverse Logistics manage an efficient reverse logistics network across Peloton’s full suite of products, including bikes, tablets, accessories, and future product introductions. The ideal candidate has excellent project management and communication skills, and the ability to manage effectively across teams and business functions.

Director, Enterprise Operations

Senior Manager- Supply Chain Systems

Strategic Sourcing Manager- Mechanical

Field Operations Manager

Vice President, Corporate Wellness

Director of Business Operations

Senior Manager, ODM

Director, Sourcing

Director, Logistics

Global AV Manager

Load 7 more jobs11 jobs at Peloton

Head of Government Affairs

Revolut
Greater NYC Area
2 days ago
+39
- Build tight relationships with key regulators, parliamentarians, and key stakeholders; - Lead the Public Affairs team and develop internal and external strategies; - Write or edit submissions to governments and regulators; - Monitor political developments and provide briefing packs; - Own the interaction with decision-makers, on a state and national level.

Head of Customer Success

Teampay
Greater NYC Area
3 days ago
+25
As the Director of Customer Success at Teampay, you will lead a dynamic team that will provide a seamless on-boarding and ongoing support experience for Teampay customers. Collaboration will be key as you assist the marketing and product teams in the roll-out and management of customer documentation. As the organization scales, you will facilitate changes in processes while helping the team to embrace the growth of their roles.

US General Manager - New York

Revolut
Greater NYC Area
5 days ago
+39
Revolut is looking for someone to launch and scale our core business in the US. The role will sit in the New York office and report to the US CEO. This person will be responsible for the growth of the business and development new localized product offerings (e.g Trading, Vaults, Crypto, Business).

Head of Client Success, B4B

Betterment
Greater NYC Area
5 days ago
+46
Develop the strategy and plan for the Relationship Management team, including gaining stakeholder buy-in to formalize process and improvement. Guide overall client on-boarding implementation of plans to ensure 100% happiness across assigned book of business. Partner daily with various internal teams to collaborate on the resolution of complex customer problems and issues. Serve as the escalation point for all client issues, and when necessary, coordinate with Legal. Build account plans to assist plan sponsor in achieving strong plan participation rate and actively support these efforts. Act as Betterment representative for 401(k) committees, providing critical insights and perspective to plan sponsors. Build strong relationships with Sales stakeholders to improve client handoff and support for top tier relationships. Assist Sales and Product Management teams in the development of client and industry profiles.

Founding Chief of Staff

Redesign Health
Greater NYC Area
6 days ago
+15
Redesign Health is looking for a Founding Chief of Staff for one of its new ventures. In this role, you will initially work with a member of our new ventures team and then directly with the founding team of the business. The Founding Chief of Staff will play a critical role in bringing this venture into existence. First, in collaboration with the Director of New Ventures on the project, you will support the operational and legal activities required for initial business formation and craft the pitch materials and messaging to present to founding team candidates. You will then collaborate with our talent team to identify, interview, and assess applicants. Finally, you will transition to join the founding team as a value-added member reporting to the CEO.

Operations and Servicing Strategy Manager

Vestwell
Greater NYC Area
6 days ago
+17
We are on the hunt for an experienced Operations Manager to help us set the standards for signature client care at Vestwell. You will be responsible for creating frameworks that increase adoption, ensure retention, and deliver satisfaction to our growing client base- handling both inbound and outbound communication. As an ideal candidate, you have spent time in various client-facing roles across operations, technical support, and/or customer service. More importantly, you’re thrilled by the challenge of building and managing a high-performing team. You love developing individuals at all stages of their careers, but you’re not afraid to get your hands dirty. You’re exceptional at managing multiple competing priorities and adapting to a flexible and fast-paced environment. Last, but certainly not least, you’re driven by a fresh perspective and entrepreneurial spirit.

VP of Risk

Current
Greater NYC Area
6 days ago
+22
We are looking for a VP of Risk to join our rapidly growing team. This role will be dedicated to managing Risk within a highly quantitative framework. The VP of Risk will be responsible for strategic growth of Current through the implementation of scalable risk solutions as well as support for new product lines involving credit.

Operations Manager - Customer Success

Policygenius
Greater NYC Area
6 days ago
+37
Manage a team of agents and coordinators and own their individual and team-level performance by delivering structured feedback through 1:1s, performance reviews, and professional development conversations. Align direct reports on team goals (daily, weekly, monthly) and provide regular visibility into the progress toward those goals. Provide daily coaching and supervision through side-by-sides, retroactive call/ticket review and team huddles. Be accountable for the hiring funnel of your immediate team by delivering on hiring targets set by direct manager. Ensure compliance with regulation and adherence to Pg quality standards in concert with our quality assurance team. Work with team leads to handle client escalations and vendor issues.

Quality and Training Manager

Manager, Strategy & Operations

Director of Strategy & Business Operations

Operations Manager - Case Management (Life Insurance)

Load 1 more jobs5 jobs at Policygenius

Customer Success Lead

Affirm
Greater NYC Area
1 week ago
+29
Affirm is committed to building lasting partnerships with omnichannel merchants for long term growth and ongoing revenue generation. As a Senior Customer Success Manager, you will partner with a handful of our Enterprise partners to drive usage of the Affirm platform for increased adoption, customer satisfaction, and growth. This position is a high-profile, client-facing role requiring outstanding executive relationship management, performance marketing acumen, and program management skills. This person will report to the Manager of Customer Success and is based in our New York office.

Strategic Operations Analyst/Associate

Paxos
Greater NYC Area
1 week ago
+31
We are looking for a Strategic Operations Associate to join our rapidly growing FinTech company. The Strategic Operations Associate help support firm-wide business operations and strategic infrastructure development and support for Paxos globally. The role will be a unique blend of both developing and delivering best in class business operations including asset settlement, reconciliation, analytical reporting and customer interaction. In addition, this person will have a hand in several special projects and strategic initiatives across the various products and stakeholders within Paxos, including crypto assets, securities and precious metals.

Director, Customer Success

Paxos
Greater NYC Area
1 week ago
+31
In order to help us support and scale our existing and future products, we are looking for a Director, Customer Success to join us and lead this initiative. The Director of Customer Success will define the way we think about Customer Success, establish scalable, global Customer Success operations and ensure Paxos will continue to lead the industry in this area. They will be obsessive about the customer experience and help reinforce our customer-first mindset and culture.

Director of Operations

Redesign Health
Greater NYC Area
1 week ago
+15
Redesign Health is looking for a Director of Operations. Working with our Head of Operations, you will be responsible for managing the day-to-day operations of the platform and positioning the platform to scale. Key components of this role will include implementing and managing systems and processes across a number of areas: shared services model and operating model, resourcing, office management and vendor relations, goal setting and accountability tracking, technology and platform investments, and more. The ideal candidate thrives in a highly cross-functional role, and is a systems thinker, proven executor, and strong communicator. This position will report to the Head of Operations at our NYC headquarters.

Manager, Strategy & Special Operations

Better.com
Greater NYC Area
1 week ago
+23
The Strategy & Special Ops team at Better is responsible for identifying and solving Better’s most challenging strategic questions. Reporting directly to the CEO, the Strategy and Special Ops team will deploy against the company’s most difficult projects, support Better’s senior executives improve organizational decision-making, and facilitate effective company-wide strategic planning.   As a part of the Strategy & Special Ops team, you will have the opportunity to be a trusted thought partner to Better’s executive leadership team and CEO. Working with executives and leaders across functions such as Product, Operations, and Capital Markets, you will use a structured approach to develop and improve overall execution and delivery of our strategy. You will also lead on delivering solutions to the business’s most critical cross-functional problems. The Strategy & Special Ops team serves as a problem-identification function - scanning the organization for gaps and ensuring that the executive team is prioritizing problem-solving towards the most urgent strategic issues. A shortlist of sample projects include:

Volume Management, Strategy & Operations Manager/Sr. Manager

Operations Strategy Manager

Processing Expert Manager

Director of Facilities

Manager, Business Operations: Real Estate

Load 2 more jobs6 jobs at Better.com

Workforce Operations, Sr. Manager

Ocrolus
Greater NYC Area
1 week ago
+22
Ocrolus is seeking an Operations Sr. Manager with 7-10 years of experience in managing large scale workforces (i.e., BPO, gig economy or contractor workforces) who will report to the Director of Operations. We currently employ 1,000 employees in India spread across three facilities in various cities.

Chief of Staff (Stealth company)

Redesign Health
Greater NYC Area
1 week ago
+15
Advancing toward our goal of redefining child development care requires setting in motion a lot of different pieces throughout the business. As the Chief of Staff, you will be responsible for gathering those moving pieces and making them fit together – not unlike a puzzle. You will be involved in all facets of the business, from supporting our fundraising efforts, defining our real estate strategy to financial modeling. This position will report directly to and partner extremely closely with the CEO. This is a great opportunity for a strategically-minded leader looking to help build a business from its earliest stage, and to shake up a historically stagnant industry.

Senior Business Operations Manager

Revolut
Greater NYC Area
1 week ago
+39
- This role is to help build and expand US Operations and help make Revolut a household name in US through flawless execution of operations and products for US market. - Build and optimise scalable processes to prepare the company for hyper growth. - Execute and scale US operations and work with US Operations Team and London HQ on devising detailed playbooks, product integrations and air-tight execution of Revolut US products. - Strategy: explore and define which projects the team should prioritise, and set a timeline to reach goals quickly. - Product improvement: proactively search for new features to provide a seamless customer experience. - Manage critical vendor relationships and build performance tracking systems. - Develop strategic supply chain partnerships and negotiate commercial terms.

Business Operations Manager

Revolut
Greater NYC Area
1 week ago
+39
- This role is to help build and expand US Operations and help make Revolut a household name in US through flawless execution of operations and products for US market. - Build and optimise scalable processes to prepare the company for hyper growth. - Execute and scale US operations and work with US Operations Team and London HQ on devising detailed playbooks, product integrations and air-tight execution of Revolut US products. - Strategy: explore and define which projects the team should prioritise, and set a timeline to reach goals quickly. - Product improvement: proactively search for new features to provide a seamless customer experience. - Manage critical vendor relationships and build performance tracking systems. - Develop strategic supply chain partnerships and negotiate commercial terms.

Broker/Dealer Operations Team Lead

Betterment
Greater NYC Area
1 week ago
+46
You are a process-driven individual who loves checking items off your to-do list. You are always thinking of ways to make complicated tasks more efficient, while keeping a keen eye on the big picture. You have a knack for foreseeing when a situation could be risky and resolving it quickly and appropriately. You grasp complex topics quickly and are adept at thinking on your feet to solve problems in a creative and holistic manner. You are a strong communicator and an experienced people manager who enjoys interacting with other people to address any issue that comes your way. You take comfort in numbers and data-driven conclusions while possessing a strong intellectual curiosity for how things work. You are excited to support our customer operations team and play a crucial role in keeping our business growing and running smoothly.

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