Quality and Training Manager
Greater NYC Area
2 weeks ago
Design, develop, implement and facilitate training and development programs to support the P&C Sales, Case Management, Success and Experience teams across offices.
Expand on existing programs for new hires, including operations-specific training on systems, policies and procedures, methodologies and customer service.
Design and roll out a new learning approach for our P&C Ops organization utilizing our learning management system.
Prepare and conduct assessments of our frontline operations teams to measure training effectiveness, retention, and performance .
Track training participant results, satisfaction, and performance; identify opportunities for improvement in collaboration with leadership.
Partner with and develop training "champions" to assist with best practices information collaboration and sharing.
Assist teams with proper goal-setting strategies for career and personal development.