NYC Tech Jobs and Startup Jobs

57

Director, Customer Success

Integral Ad Science
Greater NYC Area
22 hours ago
+47
As a Director of Customer Success, you will manage a growing team of Customer Success Managers that engage with IAS marketers, advertisers and agency accounts. Reporting to the VP of Americas Customer Success, you will lead, structure, and implement retention, satisfaction and expansion strategies across IAS’s growing customer base. This is a highly-visible role with massive growth potential that sits at the heart of our customer experience. You will be a crucial part of our Customer Success team and have a seat at the table along with the leaders of the Americas and Global teams. 

GM, Physical Access

CLEAR
Greater NYC Area
1 day ago
+12
The GM, Physical Access will act like a founder, taking ownership for the creation, development, and, ultimately, success of an entirely new business vertical at CLEAR focused on delivering a more secure physical environment via frictionless experiences for those who interact with them every day. 

Senior Director of Technology Operations

Latch
Greater NYC Area
1 day ago
+28
Latch is looking for a senior operations leader to take responsibility for our corporate Information Technology systems, technical product operations, and site reliability. Latch is a high growth organization, and technology is at the core of everything we do. From managing our internal business applications, to monitoring our fleet of devices in the field, this role will span the range of our technology use and development. For our proper IT operations, you will be responsible for vetting new internal applications, managing internal users, and managing the network infrastructure in our four worldwide office. Latch operates a large number of microservices and has deployed thousands of hardware devices into the field. Latch monitors this fleet in real time to stay ahead of any outages, but needs to scale this effort as our fleet size, user base, and number of product lines grows. Smart access isn’t about locking doors, it’s about opening up new possibilities.

Customer Success Manager

Manager, Customer Support Operations

Newsela
Greater NYC Area
1 day ago
+43
As the Senior Manager of Customer Support Operations, you will lead the Customer Support team’s efforts in ensuring that technical support is provided to our customers. Your goal is to make sure that all efforts are geared towards maintaining a high rate of customer satisfaction and ensuring that all SLA requirements of support are met through the customer lifecycle. This means you’ll be developing efficient policies, procedures, and standards to enable the best customer support possible. You will lead, hire, and train the Customer Support team to provide excellent customer support for educators who are learning how to use the Newsela platform.

Business Operations and Strategy Manager

Reonomy
Greater NYC Area
1 day ago
+42
Reonomy is growing quickly and is looking for an awesome Business Operations Manager. As we built out our Operations team, we're looking for you to focus on the important, not just the urgent. As the first hire on the Business Operations team reporting to the VP of Operations, you will take on mission critical projects, help drive critical business decisions, and own high impact projects supporting all parts of our business. To succeed in this role, you should be personable, highly motivated, love working with others, a problem solver and exceptionally good at managing multiple projects! We value growth, ownership and curiosity, if you embody these qualities, then it's time for you to join our Biz Ops team!

Senior Manager, ODM

Peloton
Greater NYC Area
1 day ago
+27
In this new role you’ll be responsible for owning the relationship and driving the commercial aspects of the relationship. You’ll also work cross functionally with Peloton Design Engineering, Operations, Product teams, Legal, Quality and Logistics on broader issues ensuring our manufacturing partners meet Peloton’s cost, quality and supplier performance objectives from new product phase, volume production and through product end of life to achieve business objectives. You’ll ensure that Peloton has the optimal manufacturing partners, supply chain, and operations to support our growth plans.

Global AV Manager

Director, Sourcing

Director, Logistics

Senior Manager, Reverse Logistics

Director, Enterprise Operations

Senior Manager- Supply Chain Systems

Strategic Sourcing Manager- Mechanical

Field Operations Manager

Vice President, Corporate Wellness

Director of Business Operations

Load 7 more jobs11 jobs at Peloton

Customer Success Manager

Aircall
Greater NYC Area
2 days ago
+39
Customer Success is at the heart of Aircall. We are looking for a tech-savvy individual with strong relationship building skills that is looking to help customers succeed. You will play a major part in supporting our rapidly growing client base to ensure they help their businesses grow with Aircall!

Senior Manager, Strategic Development

Major League Baseball
Greater NYC Area
3 days ago
+48
Qualified candidates will be familiar with baseball presented in every format: On MLB’s digital products -- MLB.com, At Bat, MLB.TV, and Ballpark -- as well as linear TV broadcasts and in-stadium experiences. They will have a demonstrated ability to work and collaborate with a wide range of departments, from digital product development, to marketing, to club initiatives. Additionally, they will be comfortable with both quantitative and qualitative analyses, and have the ability to explain complicated concepts to audiences of varied understanding. Experience with tools such as Adobe or Google Analytics and Qualtrics, analytical software like RStudio and Alteryx, and programming languages like SQL, R, and Python is not mandatory, but is greatly preferred. Essentially, they will have proven success in leading or being a key contributor on a multidisciplinary team. 

Coordinator, Medical Administration

Partnership Events Manager

Head of Customer Success

MANTL
Greater NYC Area
3 days ago
+24
The Head of Customer Success will support, advise and guide MANTL’s enterprise customers while scaling and growing the Customer Success team at MANTL. You will develop and deploy the overall strategy, action plans and playbooks for MANTL to manage customer support, increase customer retention and enable overall account growth. 

Head of Customer Success

Resy
Greater NYC Area
3 days ago
+33
Lead and mentor a group of managers across the Restaurant Success organization disciplines. Own the Go-To-Marketing strategy for the post-sale customer journey. Work cross-functionally with Product, Sales, and American Express leadership. Represent Resy externally to our restaurant partners and the industry. Deliver results: churn optimization, customer satisfaction, product engagement, Restaurant Success employee happiness.

Director, Global Support - NYC

Kustomer
Greater NYC Area
4 days ago
+26
Kustomer is looking for a Director of Global Support who will fundamentally redefine what it is - not only to deliver a world-class support experience here at Kustomer but in the B2B SaaS industry. Kustomer is experiencing explosive growth and acquiring world class brands who leverage Kustomer to deliver a differentiated customer experience - believe it or not, they expect the same from Kustomer. This leader has seen the movie before - been part of scaling a company and building/scaling a technical support organization. This individual will be looked upon to consult with and be part of Kustomer’s strategy to engage CX leaders with best practices and thought leadership. This role will report to our SVP of Sales and Customer Experience.

Client Success Manager

Yotpo
Greater NYC Area
4 days ago
+47
The mission of our Client Success Managers is to establish partnerships with our clients based on value and ROI. These partnerships are created by securing long lasting relationships, based on exceptional service and delivering the power of the Yotpo suite of services.

Director of Client Engagement

Kin + Carta
Greater NYC Area
4 days ago
+40
You are a trailblazer. You create opportunities for others. You are gritty and never give up. You never let things fall through the cracks. You can bridge the big picture with the intricacies of execution. You can hold an executive conversation with confidence. You have a passion for exploring, “What’s next?” and are highly motivated, productive and organized. You have the ability to build trust and rapport with stakeholders to understand the competitive landscape in a pursuit and connect the dots for the right support and craft a story to win.

VP Global Customer Success

Collibra
Greater NYC Area
5 days ago
+39
Reporting into our Chief Customer Officer, the Vice President of Global Customer Success will be responsible for leading our Customer Advisory Team. This includes scaling a team comprised of Customer Advisory Managers (CAMs) around the globe. As the leader of the Customer Success organization the goal of VP of Global Customer Success is to increase software value realization, retention, adoption and business expansion in our accounts. Given our subscription business model, this role is absolutely vital to our long-term success.

Head of Industry, Retail

Yext
Greater NYC Area
5 days ago
+38
Yext is seeking a Retail/CPG Industry Leader who will lead Yext’s strategy for the CPG and D2C/Retail Verticals within the United States. The ideal candidate will be a creative thinker, with the ability to work cross-functionally in order to develop scalable solutions for their clients, as well as their teams. They will build the retail vertical messaging and develop Yext product offerings. They will also be the lead public evangelist for retail for the company and will include public speaking, blogging, and other forms of media. We are looking for a self-starter entrepreneurial type leader who has demonstrated success building up an offering in the retail vertical. Ideal candidates will have management experience in a consultative sales environment, as well as extensive experience marketing digital marketing solutions.

Finance and Operations Manager

Imagen Technologies
Greater NYC Area
6 days ago
+23
Assessing, contracting with, onboarding and managing vendors ranging from lawyers and investment managers to landlords and cleaning staff, often without supervision.. Working with internal business leaders and subject matter experts (including in AI scientists, engineers, and radiologists) to accomplish their various business and legal goals. Designing the tools and processes to support the disparate needs of the company, from budgeting to HIPAA compliance.

Head of Customer Success

Teampay
Greater NYC Area
6 days ago
+25
As the Director of Customer Success at Teampay, you will lead a dynamic team that will provide a seamless on-boarding and ongoing support experience for Teampay customers. Collaboration will be key as you assist the marketing and product teams in the roll-out and management of customer documentation. As the organization scales, you will facilitate changes in processes while helping the team to embrace the growth of their roles.

Client Director - Insurance

Unqork
Greater NYC Area
1 week ago
+47
Cover Unqork’s prestigious insurance clients and grow the firm’s business with these clients by increasing their adoption of the platform. You will be directly interacting with senior client executives to understand their strategic business goals and help them design solutions to meet these goals by leveraging the Unqork platform. Oversee the flawless delivery of Unqork’s commitments to clients by overseeing the various internal teams across implementation, product, architecture, engineering, UX, and information security. Pioneer new business solutions and work with our teams to build them into Unqork’s offerings.

Client Director - Financial Services

Customer Success Manager

Celonis
Greater NYC Area
1 week ago
+31
Work directly with a portfolio of customers to define success and help them drive significant value out of using Celonis. Develop a deep understanding of customer needs, use cases, and objectives in order to ensure that the Celonis platform is properly leveraged to achieve them. Assist customers in driving user adoption and change management within their organization. Build and maintain strong relationships with all key customer stakeholders. Monitor and report on the overall well-being of customers, tracking key health and usage indicators. Serve as a point of escalation for key customer issues and ensure swift resolution. Drive customer advocacy through case studies and references. Ensure high customer satisfaction and retention.

Director of Customer Success

HyperScience
Greater NYC Area
1 week ago
+37
We are growing at an extremely fast rate. The Director of Customer Success will work closely with the Director of Implementation and VP of Customer Success to build highly repeatable processes that will allow us to scale. Our customers are the largest of large enterprises and government organizations in the US and our contract values are equally large. As a result we need a leader who can lead a team of CSMs responsible for partnering with executives at large companies to transform how they work.  

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