NYC Tech Jobs and Startup Jobs

9

CX Quality, Training, and Development Manager

Harry's
Greater NYC Area
4 days ago
+37
As the Manager of Quality, Training, and Development, you will drive our value of "Improve, Always" within the CX Team and be responsible for defining and delivering the best possible customer experience for Harry’s customers. You will oversee a team that monitors the quality of customer interactions, identifies opportunities for improvement to our policies and training, and develops training content to support new initiatives and changes to our business. You will also be responsible for supporting CX Team Leads on how to coach, mentor, and develop CX Associates. In addition, you will work closely with the full-company Learning and Development Manager to design and create programs that will nurture talent within our CX team to contribute to other functions across Harry’s. 

Head of Direct-to-Consumer, North America

Director, Global Logistics

Head of Business Operations

Luminary Labs
Greater NYC Area
1 week ago
+36
Luminary Labs seeks an operations leader to ensure that our boutique consultancy maintains a high standard of operational and financial integrity while delivering on its strategic goals. Reporting directly to the CEO, you will have full oversight of all back-office functions (Finance, HR, IT, facilities, legal). This role currently has two direct reports. About you You have strong business operations chops and have superflexed across Finance,

Director of Customer Experience

Talkspace
Greater NYC Area
1 week ago
+22
We are looking for an experienced Director of Customer Experience to lead our team in our NYC Headquarters. This role is responsible for the overall customer support experience at Talkspace. The Director of CX is an expert in devising processes, thinking analytically, and skilled at organizing teams to simultaneously meet current needs and building to scale. This role is perfect for someone who is empathetic, able to see situations from the customer’s perspective, and leads with both humility and a servant leader mindset. We are looking for someone who is an expert at continuously delivering best-in-class experiences at scale and wants to bring their talents into a “for purpose” space. To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us to achieve our mission of bringing quality mental healthcare to all.

Office Operations Manager

Atoms
1 week ago
+17
The Atoms' team is looking for an Office Operations Manager with a passion to make people happy and lead with a hospitality mindset. You love to make things work efficiently and have the ability to quickly navigate evolving employee needs. You exude an energy of customer service and accommodation whilst maintaining brand standards and fostering the evolving Atoms culture. This hire thrives in a fast-paced environment, has a genuine passion for a job well done, and consistently drives all initiatives with immaculate attention to detail. In addition to internal support, they will be external-facing, managing vendor relationships, events, and overseeing facilities maintenance projects/sourcing. You think outside the squared cubical, are always watching and learning processes and imagining how to optimize them with your coworkers in mind. A valuable opportunity to expand research/sourcing skills, and develop cost-effective vendor relationships, and immerse yourself in the enterprising world of startups.

General Manager

Betterment
Greater NYC Area
1 week ago
+46
Betterment for Business is an award winning 401(k) partner that works as hard for your money as you work to earn it. We’re seeking a General Manager to lead a customer-focused b2b business. Our story is one you get - and you’re excited to tell it. We started this business out of frustration with the lack of innovation in the 401k space, and a desire to bring the same values and service available to our retail customers to the employer space. You understand that success is not just about hitting our sales goals today, but empowering an organization to scale for years to come. We have ambitious goals - to be the fastest growing offering in the market - and you’re looking for exactly that sort of career-defining challenge. 

Director, Client Success

Narrativ
Greater NYC Area
3 weeks ago
+20
Narrativ is looking to hire a passionate, results-oriented Growth Director to manage and grow our merchant partnerships. This is a unique opportunity to have a fundamental impact on the success of a rapidly growing startup. In this role, you will lead and mentor a team of Growth Managers (serve as Player - Coach) to grow key accounts and acquire new clients for the platform, as well as work to operationalize our go to market strategy. You’ll be on the cutting edge of performance marketing as Narrativ is fundamentally opening a new acquisition channel for omni-channel retailers and new revenue stream for publishers. We operate at massive scale- your work will directly influence millions of dollars of revenue for some of the most well-known companies in the industry. 

Director, Growth

Narrativ
Greater NYC Area
3 weeks ago
+20
Narrativ is looking to hire a passionate, results-oriented Growth Director to manage and grow our merchant partnerships. This is a unique opportunity to have a fundamental impact on the success of a rapidly growing startup. In this role, you will lead and mentor a team of Growth Managers (serve as Player - Coach) to grow key accounts and acquire new clients for the platform, as well as work to operationalize our go to market strategy.

BizOps & Strategy Manager

Stealth Future-of-Work Startup
Greater NYC Area
2 months ago
+16
We are looking for a manager to help build the Business Operations & Strategy (“BizOps”) function at Stealth Future-of-Work Startup. The vision for BizOps is to provide the decision-support mechanism that helps with everything from optimizing day-to-day business operations to carrying out high-priority initiatives to tackling the most important strategic questions. Reporting to the COO, you will partner closely with our Executive team and work across Product, Finance, Marketing, Engineering, and Operations teams to drive key initiatives forward.

Processing Expert Manager

Better.com
Greater NYC Area
2 months ago
+23
Manage team objectives and KPIs throughout production cycles. Provide and coach through qualitative and quantitative feedback for direct reports. Monitor and develop processing daily cadence as the product continues to improve. Serve as first line of defense to diffuse customer escalations to management.  Support processing team on  thorough secondary analysis of applicant's income and expense data, self-employment documentation, credit reports, and property valuations in order to affirm borrower qualifies for loan. Verify and analyze all necessary financial information and documentation; ensure that loan files contain all necessary credit and legal documents to satisfy underwriting conditions. Calculate qualifying ratios, determine creditworthiness.

Director of Facilities

Manager, Business Operations: Real Estate

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