Mid Level NYC Startup and Tech Jobs

12

Manager, Customer Success - Life Insurance

Policygenius
Greater NYC Area
3 days ago
+37
Manage a team of agents and coordinators and own their individual and team-level performance by delivering structured feedback through 1:1s, performance reviews, and professional development conversations. Align direct reports on team goals (daily, weekly, monthly) and provide regular visibility into the progress toward those goals. Provide daily coaching and supervision through side-by-sides, retroactive call/ticket review and team huddles. Be accountable for the hiring funnel of your immediate team by delivering on hiring targets set by direct manager. Ensure compliance with regulation and adherence to Pg quality standards in concert with our quality assurance team.

Quality and Training Manager

Manager, Strategy & Operations

Senior Manager, International Strategy & Opera…

noom
Greater NYC Area
3 days ago
+50
Working closely with the VP of International Operations and Director of International Strategy to lay the foundations for international growth. You’ll take on a variety of projects -- from designing and building our local marketing organization outside the US to standing up a retention improvement program to building out our international payments strategy. Program/Project Management: Be a dedicated multitasker as the go to person for multiple initiatives - able to prioritize multiple moving pieces, identify dependencies, solve and unlock bottlenecks and leverage a wide network of people & resources. Strategic Thinking & Problem Solving: You’ll be the first to tackle many of our toughest problems. You’ll need to breakdown complex problems into their component parts and have a robust analytical toolkit to understand the best path forward. As you design solutions, you’ll need to see the bigger picture, and ensure they can scale as we expand to every corner of the globe. Execution: You’ll need to get your hands dirty to find what works before we scale the solution. You’ll need to know how to balance speed with attention to detail, and be able to deliver results. 

Director of Business Development, Operations

Prizeout
Greater NYC Area
3 days ago
+17
WHAT IS PRIZEOUT? Prizeout is a first-in-class solution that offers innovative alternative methods to the traditional cash-out process. We connect brands that are looking to acquire and retain customers with platforms that have users who are looking to withdraw funds. WHY PRIZEOUT? At Prizeout, you will be able to make an immediate impact at an early-stage start-up with the unique opportunity to grow with us by joining at an exciting time. We

Operations Manager, Product and Technology

Better.com
Greater NYC Area
3 days ago
+23
The Product and Engineering teams at Better consists of about 100 engineers and 20 product managers. Together they are responsible for the end to end experience getting a loan at Better.com, as well as all the things behind the scenes automating and structuring the mortgage process. It’s a team that moves very quickly – we ship improvements to Better.com about 50 times daily, and we use tons of data to improve the experience and drive decisions. The Product Operations Manager role will work with the Product, Design and Engineering teams along with their stakeholders to strengthen product feedback loops, operationalize processes and products, and to scale knowledge across the organization. As the team grows rapidly (we've grown >3x in last year) we want someone to focus on the product development process as if it were a product itself. Some examples of things you might be working on:

Manager, Strategy & Special Operations

Operations Strategy Manager

Manager, Business Operations: Real Estate

Enterprise Infrastructure Manager

IEX
Greater NYC Area
5 days ago
IEX is looking for an Enterprise Infrastructure Manager with the primary responsibilities for managing the technology team and services that support the IEX corporate and trading systems. This includes managing the end user support, system engineering, network engineering, and datacenter management teams. You should have experience with design, procurement, development, deployment, maintenance and support of applications and infrastructure. If you’re a self-starter with strong communication skills and thrive in a team environment, please apply!

Operations and Servicing Strategy Manager

Vestwell
Greater NYC Area
1 week ago
+17
We are on the hunt for an experienced Operations Manager to help us set the standards for signature client care at Vestwell. You will be responsible for creating frameworks that increase adoption, ensure retention, and deliver satisfaction to our growing client base- handling both inbound and outbound communication. As an ideal candidate, you have spent time in various client-facing roles across operations, technical support, and/or customer service. More importantly, you’re thrilled by the challenge of building and managing a high-performing team. You love developing individuals at all stages of their careers, but you’re not afraid to get your hands dirty. You’re exceptional at managing multiple competing priorities and adapting to a flexible and fast-paced environment. Last, but certainly not least, you’re driven by a fresh perspective and entrepreneurial spirit.

Lead Case Manager

Sproutt
Greater NYC Area
1 week ago
+11
Summary We're looking for an experienced insurance case manager to lead our case management team. This player-coach role requires a hands on approach and ability to introduce and implement new processes and tools - in order to help the company meet its day to day goals as well as to scale its operations.  *Currently a remote position* Duties & Responsibilities Lead the case management team while making sure we meet the company’s goals -

Head of Client Success, B4B

Betterment
Greater NYC Area
2 weeks ago
+46
Develop the strategy and plan for the Relationship Management team, including gaining stakeholder buy-in to formalize process and improvement. Guide overall client on-boarding implementation of plans to ensure 100% happiness across assigned book of business. Partner daily with various internal teams to collaborate on the resolution of complex customer problems and issues. Serve as the escalation point for all client issues, and when necessary, coordinate with Legal. Build account plans to assist plan sponsor in achieving strong plan participation rate and actively support these efforts. Act as Betterment representative for 401(k) committees, providing critical insights and perspective to plan sponsors. Build strong relationships with Sales stakeholders to improve client handoff and support for top tier relationships. Assist Sales and Product Management teams in the development of client and industry profiles.

Strategic Operations Associate

Paxos
Greater NYC Area
2 weeks ago
+31
We are looking for a Strategic Operations Associate to join our rapidly growing FinTech company. The Strategic Operations Associate help support firm-wide business operations and strategic infrastructure development and support for Paxos globally. The role will be a unique blend of both developing and delivering best in class business operations including asset settlement, reconciliation, analytical reporting and customer interaction. In addition, this person will have a hand in several special projects and strategic initiatives across the various products and stakeholders within Paxos, including crypto assets, securities and precious metals.

Manager, Inventory Operations

Peloton
Greater NYC Area
3 weeks ago
+27
The Manager, Inventory Operations will play a crucial role in our growing supply chain – driving efforts to ensure transactional integrity throughout our systems and processes. As the leader of the Inventory Operations team, you will be creating new processes, onboarding them into the team’s workflows, and driving to continuously improve these processes to give an accurate picture of our supply chain performance and inventory position. You will be held accountable for leading, developing and engaging our talented Inventory Ops team - creating objective performance measurements and setting aggressive targets while motivating and coaching the team to become the best leaders they can be. As a strategic leader, you understand the need for alignment in people, process, and technology but are happy to roll up your sleeves when things don’t go according to plan. You will lead by example, leveraging your previous experience in the day to day management of supply chain operations and always put your team first when it comes to making tough decisions. 

Clinical Operations Manager

Capital Rx
Greater NYC Area
1 month ago
Role Overview About Capital Rx Capital Rx is a next generation pharmacy benefits manager, overseeing prescription benefit plans on behalf of employers, unions, and government entities. Determined to transform an outdated model, Capital Rx’s mission is to change the way prescription benefits are priced and administered in the US, unlocking enduring social change. Through our platform approach, Capital Rx delivers data-driven insights and

Client Operations Manager

Capital Rx
Greater NYC Area
1 month ago
Support implementation and client management teams with all day-to-day client requirements. Responsible for timely and accurate management and execution of all client benefit requests, including benefit changes, eligibility changes, and new implementations. Analyze incoming client requests and work with internal and external teams to complete required plan documentation. Support implementation of new plans, pricing, and networks, consistent with strategic or administrative intent. Lead pre- and post-implementation quality assurance and testing to validate coding accuracy. Lead claim reviews to proactively identify discrepancies or inaccuracies and develop solutions to address. Handle and resolve sponsor and member issues, escalating as needed. Research and respond to claims processing and system configuration inquiries. Coordinate integration of other data inputs into client management processes. Collaborate cross functionally to support general client operations, as required.

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