Senior Operations Manager Jobs in NYC

50

Director of Creative Operations

Eden Health
Greater NYC Area
17 hours ago
+34
Eden Health is seeking a Director of Creative Operations to help build out the Marketing function. This role reports to the VP of Marketing and is based in New York City. The Director of Creative Operations is a senior role, determining the way we deliver creative output to the entire organization. This would include setting up formats for incoming briefs, establishing job tracking procedures, setting up rational asset management, engaging vendors, managing projects, and more. This person would be responsible for initiating procedures, then executing projects using the new procedures. As a generalist producer, they will dole out assignments to internal and external resources, manage timelines and deadlines, negotiate with vendors, and ensure that creative teams deliver world-class output in any medium (video, print, web, digital advertising, physical, event, etc). Ultimately, they will help to grow the creative production function, adding internal and freelance resources as needed.

VP of Customer Success

Frame.io
Greater NYC Area
18 hours ago
+45
As the Head of Customer Success at Frame.io, you are responsible for maximizing and accelerating customer value through adoption of the Frame.io Platform. You will build and lead a high-performing team, working cross-functionally with Product, Marketing, and Sales, to provide world-class customer experiences throughout the entire customer journey for all segments of our customers. This role will partner with Sales, Marketing, and Product to develop and execute strategies that drive the success of our customers and ultimately create lasting business impact through improved retention and growth. You will establish department level goals and metrics and establish systems to ensure that your team delivers in ways that are measurable and impactful. Additionally, you'll work collaboratively with leaders across the broader organization (Product, Marketing, Engineering) as an advocate for our Customers and business leader at Frame.io.

Senior Director, Corporate Wellness

Peloton
Greater NYC Area
18 hours ago
+27
This leader will identify and build the company’s approach and business opportunity within the exploding corporate health and wellness market. The ideal candidate is a GM-style manager with deep experience in strategy, sales and channel development, as well as product, partnerships and analysis. They will focus on creating revenue-driving relationships with employers, benefits providers and health systems. This senior leader is as comfortable serving as an individual contributor as building and leading a team. 

Senior Manager, ODM

Director, Sourcing

Director, Logistics

Manager, Inventory Operations

Strategic Sourcing Manager- Mechanical

Director of Business Operations

Load 3 more jobs7 jobs at Peloton

Medical Director/Senior, Clinical Development

TrialSpark
Greater NYC Area
1 day ago
+20
This is a key role in the growth of our Medical Team. You will be responsible for providing medical and clinical support to our Clinical Operations and Medical teams, play a key role in drafting protocol for studies, helping with key study design decisions and acting as the Medical Monitor for active studies. You will also actively partner with our Sales team to ensure we continue to maintain a scientific commercial strategy. Your ability to understand and navigate the complexities of healthcare data and clinical trials will be essential to your success and the success of TrialSpark. 

Manager, Virtual Care Operations

Cityblock Health
Greater NYC Area
1 day ago
+35
We’re seeking an Operations Manager for our Virtual Care Team. In this role, you will lead development of operational processes for the Cityblock virtual care delivery function and be accountable for on-going implementation and process improvement to ensure we deliver excellent virtual care to our members. You will report to our Virtual Care Lead and work cross functionally with team members across our virtual and field-based care teams, as well as product and data teams. Please note, we are open to virtual/remote candidates outside of New York for this role.  

Head of Customer Success

DailyPay, Inc.
Greater NYC Area
3 days ago
+40
As the Head of Customer Success, you will be responsible for managing a team of partnership representatives to deliver on revenue targets and plan for new growth opportunities. This role requires a holistic approach to the customer lifecycle, including providing guidance and leadership through the onboarding process, ability to consistently communicate our value, and early identification and resolution of at-risk customers. You will work cross-functionally with all departments, having to manage priorities and constantly collaborate to complete tasks and drive short and long-term revenue opportunities.

Head of Compliance

Cockroach Labs
Greater NYC Area
3 days ago
+41
Cockroach Labs is hiring a compliance and risk specialist to own and develop our InfoSec compliance program. This is a hands-on role where you’ll be interfacing directly with our customers and our internal security team. In this role, you’ll have an opportunity to make a significant impact by expanding our compliance program beyond SOC 2 compliance and scale up our compliance efforts as our customer base grows.

Chief of Staff (Client Implementations)

Cedar
Greater NYC Area
3 days ago
The Chief of Staff’s primary goal is to work closely with the Head of Implementations and act as a thought partner in regards to operation and strategy. In addition, the Chief of Staff will work collaboratively across several internal departments to manage processes and support any special projects, all with an emphasis on efficiency and personability.  Our ideal candidate is process-oriented, thrives on project management, and comfortable shifting focus and responsibilities depending on needs as they arise. As a counterpart to the Head of Implementations, the ideal candidate must be able to own internal operations and act as a reliable partner to the overall success of the Implementation team. This role is perfect for someone who wants to add immediate value to Cedar’s internal processes, build relationships and work closely with leadership across teams, and gradually take on more responsibilities over time. 

Head of Enterprise

Citizen
Greater NYC Area
3 days ago
+37
Perform both quantitative and qualitative analysis to understand the competitive landscape, market segmentation and sizing, business and financial modeling, and on best operational process implementation to support hypotheses and decisions. Work with product customers and the internal product team to define and refine the MVP product. Collaborate closely with Product and Engineering to develop specific features and services for the enterprise offering. Partner with product and finance to drive pricing strategy. Develop and execute sales strategy. Build credibility to collaborate with teams across the organization to prototype, test and launch offerings in the market. Build and scale your team to support the long-term strategy and drive a culture of strong performance and positivity. Partner with Finance and Analytics on best metrics and ways to measure success, value returned and cost of risk to the business.

Client Director - Financial Services

Unqork
Greater NYC Area
3 days ago
+47
No-code ability to develop user experience, workflows, rules and integration layer through configuration. Paper processing and data extraction digitization through heavy use of machine learning. Easy plug and play integration with internal systems and external data providers. Advanced analytics to provide insights on productivity and operational risk.

Procurement Manager

Client Director - Insurance

Director, Solutions Architect - Delivery

Director, Customer Success Operations

Load 1 more jobs5 jobs at Unqork

Head of Government Affairs

Revolut
Greater NYC Area
3 days ago
+39
- Build tight relationships with key regulators, parliamentarians, and key stakeholders; - Lead the Public Affairs team and develop internal and external strategies; - Write or edit submissions to governments and regulators; - Monitor political developments and provide briefing packs; - Own the interaction with decision-makers, on a state and national level.

GM, Physical Access

CLEAR
Greater NYC Area
3 days ago
+12
The GM, Physical Access will act like a founder, taking ownership for the creation, development, and, ultimately, success of an entirely new business vertical at CLEAR focused on delivering a more secure physical environment via frictionless experiences for those who interact with them every day. 

Director of Network Operations

Talkspace
Greater NYC Area
4 days ago
+22
We are looking for an experienced Director of Network Operations to join our Network and Clinical Quality team. This role would be responsible for overall management of network capacity management and recruitment functions at national telehealth company. We are looking for someone who can streamline and optimize network functions, and wants to bring their talents into a “for purpose” space. To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us to achieve our mission of bringing quality mental healthcare to all.

Director, Commercial Strategy

Zocdoc
Greater NYC Area
4 days ago
+30
Partner with Sales and Company leadership to drive sales initiatives while supporting Enterprise and Inside Sales, Account Management, and Customer Success teams. Lead the effort to improve sales lead enrichment, pipeline management, forecasting, analytics, and innovation functions. Support the development of tools and dashboards that provide critical sales reporting to both team members and leadership. Partner with under-performing units to diagnose, problem solve, and oversee the implementation of measures to ensure targets are met. Become a subject matter expert for all things Sales, Account Management, and Customer Success at Zocdoc to serve as a resource for team and Company leadership. Support teams such as Business Operations, Finance, Product, and Product Marketing by serving as a knowledge center for the Sales team. Shape and build Operations & Enablement team as needs arise by creating business cases and identifying Sales support needs. Report to leadership on progress across initiatives, forecasts, metrics, and key focus areas of the business.

Senior Manager, Media & Entertainment Consulti…

EPAM Systems
Greater NYC Area
5 days ago
+42
You are strategic, resilient, engaging with people and a natural self-starter. You have a passion for solving complex problems. If this sounds like you, this could be the perfect opportunity to join EPAM as a Senior Manager, Media & Entertainment Consulting. Scroll down to learn more about the position’s responsibilities and requirements. As part of our Business Consulting Practice, the Senior Manager, will work across various technical business units, consulting groups, partners and clients to support the delivery of Media & Entertainment solutions at EPAM.

Venture Ops Lead

Redesign Health
Greater NYC Area
6 days ago
+15
Redesign Health is looking for a Director of Operations. Working with our Head of Operations, you will be responsible for managing the day-to-day operations of the platform and positioning the platform to scale. Key components of this role will include implementing and managing systems and processes across a number of areas: shared services model and operating model, resourcing, office management and vendor relations, goal setting and accountability tracking, technology and platform investments, and more. The ideal candidate thrives in a highly cross-functional role, and is a systems thinker, proven executor, and strong communicator. This position will report to the Head of Operations at our NYC headquarters.

Director, Customer Support

Newsela
Greater NYC Area
1 week ago
+43
You are a strategic, operationally-minded leader with experience designing, building, and scaling Support teams within a fast-growing company. In addition to growing and mentoring your full-time team, you may have experience hiring and managing a team of seasonal support. You are well versed in metrics to track and improve Support operations, and you have experience using Salesforce’s Service Cloud and/or Zendesk to manage your teams. You are comfortable working across departments to advocate for the customer, pulling on data to drive improvements to the overall customer experience. You thrive in a fast paced, ambiguous, ever-changing environment, and love leading teams through growth periods.

Head of Customer Success

Resy
Greater NYC Area
1 week ago
+33
Lead and mentor a group of managers across the Restaurant Success organization disciplines. Own the Go-To-Marketing strategy for the post-sale customer journey. Work cross-functionally with Product, Sales, and American Express leadership. Represent Resy externally to our restaurant partners and the industry. Deliver results: churn optimization, customer satisfaction, product engagement, Restaurant Success employee happiness.

Product Manager, Spotlight Non-Regulatory (Various…

Flatiron Health
Greater NYC Area
1 week ago
+37
In this role, you'll work with the Research Operations team to partner with Flatiron Life Science Partnerships team and clients to scope new projects using Flatiron’s proprietary RWE data and analytics platform. Reporting to our Senior Manager of Real World Evidence Operations, you'll be responsible for scoping, owning project plans, and delivering these projects end-to-end to ensure on-time delivery of high quality data and analytics output. You will engage with clients throughout the projects and ensure successful project delivery and client satisfaction. In addition, you'll also:

Provider Operational Excellence, Sr. Manager/Director

Product Manager, Spotlight Regulatory (Various Levels)

Associate Clinical Director (NP or PA)

Risk Manager

Via
Greater NYC Area
1 week ago
+14
As Via’s Risk Manager - Insurance, you will have the unique opportunity of being the Company’s first full-time risk manager tapped to lead the Risk function at Via, which is currently a cross-functional team with members from Finance, Operations and Legal. You will be the first hire to focus specifically on leading Via’s approach to strategic risk and managing its complex global insurance program. You will work closely with members of the Legal and Finance teams, gaining hands-on exposure to all aspects of risk management at a fast-growing startup.

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