Special Orders Assistant
Greater NYC Area
3 weeks ago
Liaison effectively and expediently with all internal and external partners required to close special order requests and drive sales.
Facilitate all Special Order communications, operations, and processes at a luxury experience level.
Partner with Stylists to understand and prioritize the Special Order business.
Manage the entire process for stylist requests, from inquiry through the sale.
Communicate with Merchant team and/or vendors for product information required.
Understand and follow-up on competitive pricing for merchandise requests.
Gather and execute all information for import sheets, product descriptions, and purchase orders for Stylist Requests.
Escalate Special Order issues to Senior Client Experience Manager and Merchandising as needed.
Partner with Marketing team to recap, filter, and analyze merchandise request, to determine where the volume exists—by vendor, Stylist, region, and customer tier categories.
Import stylist POs and assist in assortment creation.
Manage the education of new brands to the stylist team.
Schedule training and showroom clinics as needed.
Run weekly selling reports and TS results reports.