Product Reliability Operations Analyst
Greater NYC Area
As a Product Reliability Operations Analyst, you are the front line of Palantir's Product Support Organization. Alongside Product Reliability Engineers, you'll provide direct developer and user support to Palantir engineers and customers as they scope, deploy, manage and extend our platforms to solve challenging data problems.
You are responsible for the design, implementation and operation of workflows that ensure the smooth communication of product information and expertise between Palantir's Engineering teams, users, and customers. You consolidate, curate, and distribute critical product information to those whose work relies on it. You're impeccably organized and able to manage your time between quick tasks and large projects. Keen to see every problem, question, or project through to resolution, you thrive off ensuring that Palantir's employees and users have all the help they need at their fingertips.