Technical Implementation Consultant, Team Lead
Greater NYC Area
2 days ago
As a team leader, you will be responsible for leading, empowering and supporting a team of implementation technical consultants, leading best practices initiatives aimed at a timely and accurate rollout of our product to endure high adoption, and overall customer lifetime value. As Team Lead, you must have a mix of project management and technical implementation acumen to achieve client satisfaction through timely and accurate implementations. You must have strong experience in B2B implementations, people management and developing / mentoring talent in a high-growth SaaS environment.
This role requires a holistic consultative approach to the implementation lifecycle all the way from pre-sales stages including discovery / scoping, contract / SOW negotiations, reviews and approvals as well as overseeing the core implementation and successful launches of projects by their team. You will work cross-functionally with many internal departments, having to manage priorities between teams and constantly collaborating to complete tasks and deliver results. The Team lead will be responsible to manage a portfolio of active implementations across their team.