Client Support Engineer
Greater NYC Area
2 weeks ago
The Resy Accounts team leverages client support and troubleshooting skills to investigate and resolve the most technically complex issues our restaurants face, collaborating with Product Management, Project Management, Systems Engineering, Network Engineering, Media Intelligence, Analytics, and Developer Relations. This role reports to the VP of Business Operations.
This individual sits between the Account Management, Support, and Engineering organizations, and is the gatekeeper for issue escalation and resolution. They are responsible for triaging issues and identifying the where, when and why of bugs in order to support the Product and Engineering teams in resolving them.