Director, Customer Success - East
Greater NYC Area
As the Director of Customer Success - US East, you will be driving a team to perform new business growth, customer success and retention. You will be responsible for scaling the team responsible and onboarding, launching, and managing our Eastern US based customers. It will be crucial for you to guide and help our customers succeed with our platform and ensure they receive maximum value from our solution throughout their lifecycle.
You’ll be responsible for enabling your team to understand customer requirements, implement and onboard new customers, conduct product trainings, drive adoption and retention, and ensure ongoing satisfaction through relationship management.
This role will report into the Global VP of Customer Success and works with stakeholders across the company in Sales, Support, Marketing, Product, Engineering, and Finance.