Director, Support Operations and Analytics
Greater NYC Area
4 hours ago
As the Director of Support Operations and Analytics within the Global Technical Support Team, you will be the global champion for identifying, organizing, and ultimately executing significant operational excellence initiatives to improve the quality of support we deliver to our customers. This role is key to ensuring efficient, effective growth of our Global Technical Support Team as we continue to scale. As a member of the Senior Leadership Team within Global Technical Support, you will work closely with key stakeholders both within, and outside of, the support team to identify, organize, and execute significant operational projects that deliver tangible results for Braze and our amazing customers. You will also be the champion for the support tools used within Braze Support, and will help the team continuously evolve our metrics to ensure we are driving the desired outcomes.