Sports Jobs NYC

2

Senior Customer Service Manager

Overtime
Greater NYC Area
3 weeks ago
Develop leading-edge strategies to expand our reach, impact, and quality of customer engagement. Execute on the task and strategy of a first-class response protocol in answering calls, emails and web-based/online chat. Ensure prompt follow-up on all customer responses (e.g. package and ship corrective orders). Enhance customer service by regularly evaluating service, systems, and procedures present improvements to related manager as needed.  Ensure that service standards are established and attained. Analyzes service activity data and utilize findings to create resources for training and service improvements. Assist in the development of systems and reports to document consumer feedback/comments and provide information to our organization about consumer needs and preferences.

Talent Acquisition & Development Specialist

Overtime
Greater NYC Area
3 weeks ago
Overtime is looking for a Talent Acquisition & Development Specialist to join our growing team. The Talent Acquisition & Development Specialist will spearhead our talent acquisition efforts partnering with hiring managers, the Director of Talent and Human Develop, Talent and Human Development Associate, and members of the Operations team. You'll work across the entire Overtime organization with every department. This is a cross-functional, highly collaborative role that will require you to think strategically about sourcing hires, hiring efficiencies, and hiring plans. We’re looking for someone with a track record of successful hires, can-do-it attitude, with strong attention to detail. You won't just focus on hiring, though. You'll get to collaborate with the entire Talent & Human Development team on a range of projects that make Overtime an awesome place to work! 

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