Greater NYC Area
Research, create and maintain the customer knowledge base, including tooltips, tutorials, user guides, scripts for how-to videos, and other user-oriented content.
Work collaboratively with Product, Engineering, Solutions, and Implementation teams to understand product workflows, use cases, detailed functionality, and capabilities.
Deliver concise, accurate, and complete pieces within specified timelines.
Review the content changes for the new updates including checking grammar, links, and concise message, as well as identifying any content that should be updated to maintain consistency.