Greater NYC Area
1 week ago
Act as the voice of Primary, spending your days on the front lines servicing customers.
Be part of a collaborative team using email, phone, and social media support to rapidly resolve issues, exceed expectations, and deliver outstanding customer support.
Think creatively and passionately about ways to make customer interactions as meaningful as possible.
Capture customer insights and work with marketing, tech, design, and product teams to improve the overall customer experience and better understand what triggers customers to contact us.
You will answer product questions, give sizing advice, manage exchanges and returns, and help track down packages.