Senior Data Scientist, Member Experience

<div ><p><strong>Our mission: to eliminate every barrier to mental health. </strong></p><p>Spring Health is a comprehensive mental health solution for employers and health plans. Unlike any other solution, we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person  — whether that’s meditation, coaching, therapy, medication, and beyond. </p><p>Today, Spring Health equips over 800 companies, from start-ups to multinational Fortune 500 corporations, as a leading and preferred mental health service. Companies like J.P. Morgan Chase & Co., Microsoft, J.B. Hunt, Bumble, and Instacart use the Spring Health platform to provide mental health services to thousands of their team members globally. We have raised over $370 million from prominent investors including Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership, our current valuation has reached $2.5 billion.</p></div><p>We are looking for a Senior Data Scientist to drive analytics efforts targeted at enhancing end user experience within Spring Health's software applications. You will be embedded in a product development team focusing on the member experience which ensures that Spring Health benefit-eligible employees receive care in the most appropriate and effective way for their mental health journey. In this role, you will help your team to uncover and prioritize new product opportunities and make impact across the entire initiative launch cycle—from data collection design to experimentation to synthesizing actionable learnings and influencing product strategy. </p><p><strong><br>What you’ll be doing:</strong></p><ul><li>Conduct data analyses that influence the product strategy for improving the member experience. </li><li>Lead experimentation to help the product team reason about the impact their features are having on the member experience and make ship or iterate decisions.</li><li>Collaborate with product, engineering, design, and UXR leads on defining key indicators of the quality of our member experience and uncovering opportunities to improve the user experience.</li><li>Conduct product analytics on the user experience for payments and billing</li><li>Build necessary data models to enable analytics and reporting, and partner with data engineering on best practices. </li><li>Lead prioritization and roadmapping discussions from a data science perspective</li><li>Work with large datasets, clean and preprocess data efficiently, and perform feature engineering to extract meaningful insights and create metrics.</li><li>Build compelling data visualizations for presenting insights to diverse stakeholders and making and maintaining dashboards for KPI tracking and reporting.</li><li>Use appropriate advanced methods—including but not limited to predictive modeling, classification, clustering, time series, and dimensional modeling—to conduct deep-dive analyses into what drives member engagement.</li></ul><p><br><strong>What success looks like in this role: </strong></p><ul><li>Increasing member payment collection rate</li><li>Launched MVP of company priority project by end of year.</li><li>Developed strategic partnership with cross-functional team leads and influenced the product roadmap with data-informed recommendations. </li></ul><p><strong><br>What we expect from you:</strong></p><ul><li>5+ years of professional data science experience</li><li>Hands-on experience with experimentation and hypothesis testing</li><li>Proficiency with SQL and Python</li><li>Comfort with wrangling event log data </li><li>Experience with data modeling via dbt or similar tools</li><li>Experience working with data visualization and BI tools</li><li>Facility with a product development process in the context of a software product</li><li>Excellent verbal and written communication skills to guide and make recommendations to technical and non-technical business partners</li><li>Proven ability to proactively manage your own priorities and dependencies in alignment with cross-functional dependencies and business impact in a fast-paced environment</li><li>Passion for successfully navigating ambiguous problem areas and learning new approaches</li><li>Willingness to travel (at least 1 time per year) for collaborative sessions and summits with the team</li></ul><br><p><strong>What we’d love to see (bonus):</strong></p><ul><li>Several years experience building and maintaining data pipelines with dbt</li><li>Experience with tools in our stack, especially: Hex, Looker, Mixpanel, and Snowflake. </li></ul><br><p>The target base salary range for this position is <strong><em>$ 159,100-$194,150</em> </strong>and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, <em>location</em>, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.</p><p >Don’t meet every requirement? Studies have shown that <strong>women, communities of color and historically underrepresented</strong> talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health <span ><strong>we are dedicated </strong></span>to building a diverse, inclusive and authentic workplace</p><p >To ensure intentional and equitable hiring practices, we use a balanced candidate slate in our interviews. This approach <strong>guarantees</strong> that our pool of qualified candidates includes individuals who are <strong>underrepresented</strong> in our organization at <em>all levels.</em> This is a key performance indicator (KPI) for our recruiting and hiring teams, reported quarterly to maintain accountability.</p><p ><strong>Please note:</strong> You must wait <strong>60</strong> <strong>days</strong> before re-applying for the same job. Additionally, you can apply to <em>up to</em> three jobs within a rolling <strong>30 day</strong> window. Focus on applying to jobs that are the most suitable match for your talents by carefully reading the overview and qualification information.</p><p ><strong>Ready to do the most impactful work of your life? Learn more about our values, how we work, and how hypergrowth meets impact at Spring Health:</strong><span ><strong> Our Values</strong></span></p><p><strong>Hypergrowth meets impact</strong></p><p><strong>What to expect working here:</strong></p><ul><li>You will be held accountable to an exceptionally high bar and impact</li><li>This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact</li><li>You will be empowered to set your own boundaries and asked to adapt them in critical moments when the company needs you</li><li>You will create processes & products that have never existed before</li><li>You will have very direct conversations and receive continuous feedback to push you to become the most thriving team member and performer you can be</li><li>Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows</li></ul><p><strong>And…</strong></p><ul><li>You get to be surrounded by some of the brightest minds in the field  </li><li>You get to learn and grow at an extremely accelerated pace</li><li>You will experience transparency, integrity, &  humility from leadership </li><li>You will be empowered to constantly challenge the status quo</li><li>You get the space to experiment & innovate</li><li>You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly</li><li>You will become more resourceful and resilient</li><li>You get to be part of a winning team that opens doors in the future</li></ul><p><strong>Benefits provided by Spring Health:</strong></p><p><em>Your Total Health:</em><em><br/></em></p><ul><li>Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual <strong>One Medical</strong><strong> </strong>account which is valued at $199/year per user. HSA and FSA plans available</li><li>A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents</li><li>10 allocated sick days per year</li><li>Flexible paid time off in addition to 12 paid holidays throughout the year</li><li>Access to <strong>Gympass</strong>, an on-demand virtual benefit that provides wellbeing coaching, and budget management.</li><li>Spring Renewal: When you hit your four-year Springaversary, you’ll be awarded a<strong> </strong>four<strong> </strong>week<strong>, </strong>fully<strong> </strong>paid<strong>,</strong> sabbatical leave to renew and recharge. </li></ul><p><em>You And Your family:</em></p><ul><li>4-4.5 months of fully paid parental leave</li><li>Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care.</li><li>Access to fertility care support through <strong>Carrot</strong>, in addition to $4,000 reimbursement for related fertility expenses</li></ul><p><em>Supporting you financially through:</em></p><ul><li>Our People team benchmarks all salaries using the<strong> </strong><strong>Radford Global Compensation Database</strong><strong> </strong>for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively.</li><li>On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!</li><li>Employer sponsored 401(k) match of up to 2% after 90 days of employment</li></ul><p><em>Creating a culture you can thrive in:</em></p><ul><li>Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices</li><li>Focus Fridays: no meetings, no distractions, just time for you to get work done.</li><li>Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members.</li><li>Up to $1,000 Professional Development Reimbursement per calendar year.</li><li>$200 per year donation matching to support your favorite causes</li></ul><p><strong><em>Our privacy policy: </em></strong><strong><em>https://springhealth.com/privacy-policy/</em></strong></p><p><em>Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.</em></p><div ><p><strong><em>Our privacy policy: </em></strong><strong><em>https://springhealth.com/privacy-policy/</em></strong></p><p><em>Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.</em></p></div>