This workshop helps design leaders and managers apply service design mindsets and methods to their own design organization so they can increase the value their design organization contributes to their larger organization. We will review the makeup of an operational model for a design organization, a canvas for insight discovery of breakdowns in your current operational model, and finally, use service blueprinting to imagine a new holistic design operations model.

If you are in the early stages of implementing design operations practice in your organizations, this workshop will teach you both a broad and flexible definition of design operations as well as tangible activities for how to start.