Spectrum
The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.
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2024 Summer Intern: Assoc Analyst Digital Svc & Customer Experience - Customer Operations

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The Spectrum Internship Experience
Who is Spectrum? We are a Connectivity Company. We connect our customers to superior communications and entertainment products with the highest quality service.
As a Spectrum Intern, you'll be essential to two teams - your respective department and your Intern peer group. Our internship will provide you:

  • Paid, full-time work experience that offers exposure to business culture.
  • Opportunities to gain new skills and elevate the ones you already have in a dynamic, forward-thinking business setting.
  • Hands-on experience at an industry-leading telecommunications company
  • Assigned mentor and interactions with senior executives to help you accomplish practical goals you can add to your résumé.


Begin your career journey with Spectrum, named one of the Top 100 Internship Programs in the United States by WayUp. Apply Today!
You will spend your summer working on
Supporting the repair customer experience via requirements gathering, process design, and analysis. Additionally, you will help evaluate current customer experience within the troubleshooting, appointment, and outage journeys to identify gaps or process improvements to contribute to Charter's vision to drive best-in-class digital self-service.
What you will bring with you
You are a motivated and driven student who is currently enrolled in a full-time Bachelor's degree program and you must have a graduation date between December 2024 and June 2025.
We seek students with a 3.0 GPA or higher majoring in Business Administration, or related field.
This is a learning-intensive program designed to give you essential business insights and hands-on experience in your field. It's a full-time, 10-week commitment from May 29, 2024, through August 2, 2024. This internship is located in Stamford, CT.
Skills and experience required for this role include:

  • Passion for customer-centric solutions to deliver best-in-class customer experience
  • Analytical skills
  • Collaboration skills
  • Communication skills - verbal and written
  • Drives results through effective project and time management
  • Proficiency in Microsoft Office: Word, Excel, PowerPoint, Access
  • Ability to work 100% in office
  • Ability to travel locally to Spectrum Intern development events and activities throughout the program


GGN100 2023-21337 2023
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most.
Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.

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What are Spectrum Perks + Benefits

Spectrum Benefits Overview

At Spectrum, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive compensation and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

We offer competitive starting wages, with significant incentive compensation and annual earnings potential based on your role.

We are pleased to offer free or discounted Spectrum services to employees depending on where they live. Employees who live in a Charter service area can receive residential TV, high-speed internet and voice services and have access to Spectrum Mobile. Employees who live outside of a Charter service area can get our Spectrum TV Essentials package and have access to Spectrum Mobile services.

We're proud to provide employees with some of the best benefits in our industry and we're committed to keeping them affordable so you can keep more of your paycheck. For example, we put up to $1,500 into an account to help you pay for qualified health care expenses and 2023 will be the 10th year in a row where we’ve absorbed the full cost increase for medical, dental and vision coverage.

Our employees' financial well-being is just as important as their physical and emotional well-being. With our market-leading company match, for every $1 employees put into their 401(k), we put in $1 up to 6% of their eligible pay. On top of that, most employees receive an additional company contribution equal to 3% of their eligible pay into a Retirement Accumulation Plan.

We're proud of the ways our employees grow their knowledge. We help cover the costs, like up to $10,000 per year in tuition reimbursement, so you can focus on more important things, like your path to greater opportunities. With a dedicated focus on training and career development, employees can have confidence that day one is truly just the beginning.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Employee resource groups
Employee-led culture committees
In-person all-hands meetings
In-person revenue kickoff
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
With our business resource groups, we welcome you to be part of a strong community that gives you opportunities to network, develop and grow your career.
Hiring practices that promote diversity
We aim to foster an inclusive culture and workplace where every person feels empowered. No matter your background, identity or beliefs, we welcome you to explore a career with us.
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Transgender health care benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave
Childcare benefits
Spectrum offers discounts at specified per location daycares.
Generous parental leave
Family medical leave
Adoption Assistance
Vacation + Time Off
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Onsite office parking
Spectrum employees have plenty of on-site parking options including lots and a garage.
Recreational clubs
Relocation assistance
Onsite gym
Professional Development
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
We believe mentoring plays a vital role in career growth. We're proud of our mentorship program here at Spectrum.
Continuing education stipend
Online course subscriptions available
Personal development training

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