About Q:

Managed by Q is on a mission to make the world work better. Growing from a small room above a garment factory in NYC’s Chinatown in 2014, today we power thousands of offices across New York, San Francisco, Chicago, and Los Angeles.

The tools we’re building enable office teams to seamlessly run their workspaces while also empowering service providers and small businesses to flourish.

About the role: 

Our Marketplace is a way to connect our clients with pre-vetted partners providing services across many categories, including Office Help, Maintenance, IT, Security and other office services. The Associate Category Manager will help the Marketplace team grow our categories, expand into new service types, and be creative about the way we are doing things. This is a highly cross-functional position and will bring daily work to maintain the success of different business verticals.

About you:

• You believe in Q’s mission of economic empowerment and would like to help small businesses grow and receive reliable payments.
• You love to work directly with customers and partners on a regular basis - you’re not afraid to pick up a phone because we all do the little things to win.
• You excel in a cross-functional role: product, operations, and/or growth
• In a perfect world, you and data analytics would have a secret attraction in knowing what data is important and how to draw insights
• Your don’t shy away from ambiguity and love to solve tough problems
• You know how to work with stakeholders from other teams and view it as an opportunity to influence and lead

Responsibilities:

• Work with Category Manager to define a category lifecycle and move its development through research, seeding and scaling
• Identify and establish promising new services within a category through deep data analysis, strong understanding of customer needs, and great business judgement
• Define service pricing and fee structure
• Build supply base by identifying, sourcing, vetting, and onboarding new partners
• Lead business review and new process launch meetings with partners within own category
• Develop training materials for our growth teams to sell category services
• Develop service fulfillment requirements and processes for the fulfilment team
• Work with the marketing team to develop copy, imagery and positioning for each service
• Lead your category development through city expansion
• Establish appropriate partnerships within categories for category improvement and distribution
• Own category P&L and communicate performance to Marketplace and Q overall leadership teams

Qualifications:

• At least 3 years of experience in a category management, supplier management, operations or a similar role within a high-output, challenging environment
• 2 years of strategy development experience as part of an internal strategy team or a top tier consulting firm would be a plus
• Robust analytical and problem solving toolkit – you love to dig into data to identify problems and root causes that are not easily observable
• Strong execution – you know how to lead multiple projects at once and keep them on track, and you don’t give up easily when things don’t go your way
• Proven track record of research, ideation, testing and building
• Excellent communication skills – our business is about people, so to understand our business you need to understand and empathize with the people running it
• Passion for technology – you believe in the promise of technology to help people work smarter and better. When confronted with a challenge, your first thought is how to solve it with technology
• Good business sense – you are curious about what makes a company run well or not, and understand how seemingly small changes can affect the future health and sustainability of a company
• Experience building and scaling a business is a plus