At Knotch we understand the importance of data in everything we do. With the Knotch product, we are helping some of the world’s largest brands and advertisers understand consumer sentiment - in real time. Our clients and partners are relying on us to continue to guide their business through our strong data analysis and insights.

We’re looking for a Client Success Analyst who is passionate about using data to drive insights that create better branded content for our clients and improve all aspects of creative ideations, strategy, media spend, etc. Our NYC office is in need of a leader who can take charge of key accounts (Brands, Publishers, B2B, B2C, and everything in between), define the vision and roadmap for our clients, and help build the scope and the team to support this vision.

The ideal candidate has 7-10+ years of analytics and data expertise, client service / agency background, experience growing and managing a team, and marketing analytics experience.

For the rockstar we’re looking for, this role offers the chance to work with top tier clients, to impact experiences that touch millions, and to work within a company culture that cannot be found anywhere else.

Responsibilities

• Build scalable and reusable data mining solutions and capabilities that support e-commerce and marketing, and meet the expectations of stakeholders
• Focus on delivering business results including improved end-to-end customer experience and financial metrics
• Proactively identify gaps and opportunities in the conversion funnel, and use data to communicate recommendations to stakeholders
• Translate business problems into actionable key performance indicators, dashboards and reports, guide marketing decisions and go above and beyond trend reporting
• Effectively respond to requests for ad hoc analyses

Desired Skills and Experience

• Must have a demonstrated superior attention to detail
• Bachelor's degree in mathematics, statistics, Economics, Computer Science, or related field (or equivalent work experience)
• 5+ years of Analytics Experience
• Strong knowledge of data mining algorithms, such as regression, decision trees, clustering, pattern recognition, Time Series, and dimensionality reduction
• Strong skills in SQL and proven experience in using multiple data sources to develop outputs that are insightful and actionable
• Experience using statistical programs (R, Python, Tableau, etc.)
• Experience with HTML, JavaScript and/or PHP

Knotch is a marketing intelligence company that enables CMOs to understand how their marketing efforts are impacting their audiences emotionally across every content distribution channel or geography in real time. Marketers use this unprecedented, real-time intelligence to optimize the creative and distribution of their marketing. We're based in New York and our client verticals include financial institutions, entertainment, and CPG.