Solutions Architect - Northeast
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Knewton is on a mission to personalize learning for the world. Teachers, schools, and education companies use Knewton to power digital course materials that dynamically adapt to each student’s unique needs. Knewton provides students with tailored recommendations for exactly what to study, teachers with analytics to better support each student, and publishers with content insights to develop more effective digital products.
Knewton has delivered more than 15 billion personalized recommendations to over 10 million students on every continent except Antarctica. Knewton was founded in 2008 and is headquartered in New York City with offices in London and Tokyo. We have also been recognized as a Technology Pioneer at the World Economic Forum in Davos, one of the top 100 Best Places to work by Crain’s New York Business and one of the Fast Company’s Top 10 Most Innovative Companies in Big Data. Investments top $150M from well-known angel investors plus Accel, Bessemer, First Round Capital, Firstmark, Founders Fund, GSV and Atomico.
Our team is seeking a Solutions Architect that will be responsible for creating and enabling a pedagogically sound, outcomes-based customer vision leading to the successful adoption and integration of the Knewton platform by target accounts in his or her region.
- Use instructional design principles, knowledge of higher education pedagogy and instructional practice in combination with expert knowledge of Knewton’s capabilities to help institutions craft a solid, outcomes-based vision for implementing Knewton in customer’s unique environment to meet their unique goals
- Utilize a deep understanding of Knewton’s technology and product roadmap
- Lead discovery meetings and develop needs analysis to fully understand the customer’s goals and document the use case(s), considering a variety of stakeholders as needed (administrators, coordinators, lab managers, faculty, adjuncts, students, etc.)
- Act as Subject Matter Expert to answer nuanced questions
- Partner with the regional sales executive on strategy
- Engage with prospects pre-sales to ensure the viability of the Knewton solution, inspire customer vision and provide credibility through sharing of best practices and successful parallel use cases
- Leverage both internal and external resources in order to architect the solution for the institution
- Work with each adopting institution, Knewton’s data scientists, and other internal teams to define actionable metrics to drive customer behavior and enable (measurable) customer success and satisfaction
- Train students, instructors, and other stakeholders as needed to ensure deep integration of the Knewton platform and enable customer success
- Collaborate with internal teams to develop collateral for Sales enablement and customer success - particularly online training and development resources
- Identify and recruit Faculty Champions (customer advocates)
- Partner with Director/Manager of Faculty Champions program to train, develop and strategically deploy FCs in the region
- Direct Account Support to ensure technical setup and consistently excellent customer support
- Drive and support efficacy studies, case studies and surveys with piloting and adopting institutions
- 5+ years of work experience in sales engineering, solutions management, or implementations support
- Strong communication skills with stakeholders of varying levels of technical and maturity
- Ability to facilitate strong relationships at all levels of an organization
- Minimum 35% travel with the region; ability to work remotely/independently
- Ability to prioritize and communicate both technical and user implications of implementation decisions to customers as well as internal groups
- Some background in education; teaching experience in STEM subjects a plus
- Broad understanding of how digital products are designed and delivered
Perks Include:
Competitive salary, great benefits, and equity
Flexible hours, no vacation policy, and paid maternity/paternity leave
High-quality equipment (Mac or PC) At Knewton HQ:
Frequent guest speakers and edtech Meetups hosted at Knewton HQ
Social groups and sports teams
Catered lunch every day in the office, all-day snacks, and a full bar
Free monthly MetroCards/PATH cards
Pet Friendly
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