About The Opportunity
We're all about connecting hungry diners with our network of over 300,000 restaurants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering. When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process!
Why Work For Us
Grubhub is a place where authentically fun culture meets innovation and teamwork. We believe in empowering people and opening doors for new opportunities. If you're looking for a place that values strong relationships, embraces diverse ideas-all while having fun together-Grubhub is the place for you!
The Customer Analytics role is part of Grubhub's Growth team. The Analyst will drive insights to inform strategic decisions around customer engagement, including leading analytical planning and execution of key strategic projects; performing analysis on the customer lifecycle; and driving business reporting. Driving decisions that impact the experience of Grubhub's most loyal customers, you will have the opportunity to influence the entire loyalty customer journey, from prospecting through activation, retention, and winning back lapsed customers.
The ideal candidate will have not only strong quantitative qualifications but also an ability to combine data-driven insights with conceptual thinking and a constant business-outcomes orientation. This role will require influence and coordination across multiple stakeholder groups at varying levels of the organization. As such, exceptional communication and ability to synthesize analysis into clear and compelling narratives is a must. The ideal candidate should also have a proven ability to operate successfully in a fast-paced and entrepreneurial environment. You will need to be able to establish a well-informed long term agenda, drive structured problem solving, while also remaining agile and resilient to new opportunities.
Qualifications:

• Bachelor's degree required in STEM or other quantitative field (e.g., Engineering, Business, Finance, Statistics, Math, Science, etc.)
• 4-6+ years of experience in an analytics role
• Proven track record of using analytics and qualitative understanding of business drivers to enable and execute decision-making
• Exhibited ability to direct and synthesize complex analysis and data into easily understandable, compelling, and actionable insights
• Strong written and oral communication skills to effectively influence various functional groups and up to executive levels
• Strong self-management / prioritization and influence capabilities
• Experience with test and learn methodologies
• Proficiency with data analysis, visualization, and automation tools (e.g., SQL, Python, Tableau, etc.)

Got these? Even better!

• Master's degree in business, STEM, or other quantitative field
• Prior consulting experience
• Prior experience with loyalty programs

The Impact You Will Make

• Drive consumer and business insights to develop strategies for delivering growth and profitability using our loyalty program (Grubhub+)
• Support defining the roadmap for Customer Strategy / Analytics to evolve and deepen the understanding of customer needs and behaviors
• Partner with CRM, Portfolio Analytics, Product, and Finance teams, amongst others, to identify growth opportunities, develop shared agendas, and drive meaningful in-market results
• Apply sound, data-driven business judgment, weighing multiple factors, to determine and influence prioritization of marketing, pricing, and product investments across Grubhub
• Perform goal tracking to meet the organization's KPIs
• Innovate and continuously advance your analytic capabilities and infrastructure to drive actionable consumer insights through reinvention of reporting and monitoring, automation, standardization, and democratization of data
• Support organization-wide decision-making utilizing not only quantitative dimensions but also by pairing it with strong conceptual problem solving, effectively synthesized into impactful, outcomes-oriented insights

And Of Course, Perks!

• Flexible PTO. Grubhub employees enjoy a generous amount of time to recharge.
• Health and Wellness. Excellent medical, dental and vision benefits, 401k matching, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.
• Compensation. You'll receive a great compensation package with eligibility for generous incentives, bonuses, commission, or RSUs (role-specific).
• Free Meals. Our employees get a weekly Grubhub credit to enjoy and support local restaurants.
• Social Impact. At Grubhub we believe in giving back through programs like the Grubhub Community Fund . Employees are also given paid time off each year to support the causes that are important to them.

As a matter of company policy, Grubhub does not sponsor applicants for employment visa status for this role.
NY Salary Range: $97k-121k
The Base Pay component of our Total Rewards package is based on a variety of factors including but not limited to: job responsibilities, location, experience and, education/certifications. In addition to the pay component, this role may be eligible for equity and benefits as part of the Total Rewards package. The Total Rewards package will be determined at the time a contingent offer is made.
Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to [email protected] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.
If you are a resident of the State of California and would like a copy of our CA privacy notice, please email [email protected].