Technical Solutions Manager
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As a Technical Solutions Manager, you will be an integral part of the Customer Success Team. You’ll work with the Customer Success Managers, Product team, and R & D team to drive event success for our customers. You’ll make customers happy, solve complex problems, and otherwise increase the value Bizzabo delivers to their organization.
What You'll Be Doing
Make Customers Happy
- Support customers with their on-boarding process to Bizzabo
- Work with customers to complete technical implementation projects
- Provide support via email, chat, phone and support system.
Solve Complex Problems
- Manage and resolve technical support tickets
- Partner with Customer Success Managers to resolve customer challenges
- Partner with product and R&D teams to resolve tech issues
- Partner with product to reflect customers needs Manage FAQ and document new processes
Innovate & Grow
- Bring your creative thinking, strategies, and ideas to advance Bizzabo’s growth
- Attend and present at conferences and events
- Learn from others and develop yourself as a customer service pro
Bare Necessities
- 1-2 years experience in a successful customer support role
- Someone who LOVES talking to people
- Great communicator who can easily explain complex issues
- Working knowledge of JavaScript, CSS, HTML, and APIs
- Familiarity with HTML, jQuery, CSS, Java, Jira, Desk, Zendesk
- Goal-oriented, motivated, and able to adapt quickly
- High level of organization and a great attention to detail
- Uses a great sense of humor to overcome any obstacle
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