• Take ownership of customer issues and see problems through to resolution
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues
• Reproduce customer environments and test and validate fixes and workarounds
• Act as a liaison between customers, technical pre-sales, sales teams and the product development team
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Provide prompt and accurate feedback to customers
• Ensure proper recording and tracking of all issues in our ticketing system from open to resolution
• Document knowledge in the form of knowledge base tech notes and articles

• BS degree in Information Technology, Computer Science or equivalent
• 2-7 years of experience in enterprise technical support
• Hands-on experience with virtualization technologies such as VMware vSphere and vCloud Suite, Citrix XenServer, Microsoft Hyper-V, Linux KVM
• Working knowledge of Linux systems
• Strong analytical and problem-solving skills
• Excellent customer-facing written and verbal communication skills
• Self-directed, eager to learn with a desire to work in a fast paced start-up environment
• Understanding of object oriented architecture and model driven architectures
• Experience working with complex multi-threaded applications
• Experience with Linux utilities and scripting
• Knowledge of virtualization management is a huge plus

Turbonomic’s Autonomic Platform enables heterogeneous environments to self-manage to assure the performance of any application in any cloud. Turbonomic’s patented decision engine dynamically analyzes application demand and allocates shared resources in real time to maintain a continuous state of application health. Using Turbonomic, our customers, including AT&T, JP Morgan Chase, Travelport and Thomson Reuters, assure that applications get the exact resources they need to operate reliably, while utilizing their most valuable infrastructure and human resources most efficiently. Turbonomic is one of the fastest growing technology companies in the virtualization and cloud space. Turbonomic’s technology platform, strategy and ability to achieve the market opportunity before us is further enabled by our savvy investors who are eager to provide the funding and expert insight to support our aggressive growth goals. At the beginning of 2017, Turbonomic closed $50MM in series E funding led by General Atlantic, with additional participation from our current investors including: Bain Capital Ventures, Globespan Capital Partners, Highland Capital Partners, and IQONIQ Capital.