Are you looking to Optimize your life? Start your exciting path to a rewarding career today!
We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.
If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!
We are Optimum!
Job Summary
The Workforce Planning Analyst is responsible for ensuring strategic goals are met through forecast modeling, capacity planning, collaboration, and effective communication with business partners while ensuring our forecast aligns with company goals. In this position, you are responsible for long and short term planning, involving intraday contact volume, productivity, adherence, and capacity forecasts to provide leadership with contingency plans and what if scenarios. This position will support the entire Sales organization for the Residential and Commercial footprints at Altice. Additionally, they will be responsible for budget preparation and analysis, as well as reporting assignments and project management.
Responsibilities

• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task, and workflow analysis.
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
• Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed.
• Utilize your experience in using enterprise-wide requirements definition and management systems and methodologies required.
• Successfully engage in multiple initiatives simultaneously.
• Work independently with users to define concepts and under direction of project managers.
• Drive and challenge business units on their assumptions of how they will successfully execute their plans.
• Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
• Serves as the conduit between the customer community (internal and external customers) and the software development team through which requirements flow.
• Develop requirements specifications according to standard templates, using natural language. - Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
• Be the liaison between the business units, technology teams and support teams.

Qualifications

• Bachelor's degree in related field such as statistical analysis or equivalent work experience.
• 3-5 years related work experience forecasting / planning in a contact center workforce planning environment.
• Expert level skillset in Aspect eWorkforce Management Suite, Excel, Word, and PowerPoint.
• Experience in performing Workforce Management functions for up to approximately 2,000 employees.
• Ability to communicate with all levels of management and company personnel.
• Ability to handle multiple projects and tasks.
• Ability to prioritize and organize effectively.
• Ability to think and act strategically and proactively.
• Strong writing and presentation skills.
• Ability to use computer and software applications (i.e., word processing, spreadsheet, etc).
• Ability to sit/stand for extended periods of time.

At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.
Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law.
Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in New York State is $64,260.00 - $105,570.00 / year. For other locations, please inquire with your recruiter. The rates/ranges provided herein are the anticipated pay at the time of hire, and do not reflect future job opportunity.
Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
Nearest Major Market: Long Island
Nearest Secondary Market: New York CIty