Jobs at Braze

Create and maintain technical documentation for APIs, SDKs, integrations, and platform concepts. Define metadata, taxonomy, and contextual guidelines for AI-assisted drafting workflows; rigorously review generated content and code samples for accuracy, usability, and voice. Collaborate with Product, Engineering, Support, Customer Success, Marketing, and Implementation teams, maintain a documentation GitHub repository, and improve information architecture and client education through research, feedback, experimentation, and data-driven decisions.

Own Braze’s customer proof-of-concept program across the Solutions organization. Design POC methodologies, resourcing models, operating cadences, risk frameworks, playbooks, and reporting systems. Track program metrics, identify bottlenecks, improve win rates and cycle times, and coordinate with Sales, Solutions Consulting, Product, and Engineering. This individual contributor role focuses on program design and operations rather than managing individual customer engagements.

Own strategic enterprise customer accounts, driving adoption, renewals, retention, expansion, advocacy, and value realization. Serve as a trusted advisor and escalation point, develop success plans, provide strategic guidance, coordinate internal support teams, and synthesize product feedback. Mentor junior customer success colleagues and temporarily assist with at-risk or high-opportunity accounts. The role involves complex international accounts, senior stakeholders, onsite customer engagement, and potential international travel.

Manage enterprise customer relationships, renewals, retention, product adoption, and account health. Serve as a trusted advisor, create success plans, provide strategic guidance and training, coordinate cross-functional support, gather product feedback, identify upsell opportunities, and conduct regular customer reviews. The role partners with account executives and onboarding teams and may require onsite customer engagement and international travel.

Build, maintain, and evolve Braze Currents, a Kafka-based data export and streaming system processing tens of billions of messages daily. Lead projects from concept through production, improve high-scale distributed systems, collaborate across teams, mentor engineers, and address challenges involving microservices and near-real-time data pipelines.

Build and maintain high-scale email infrastructure delivering billions of personalized emails, subscription APIs, preference-management pages, reporting systems, and customer-domain dashboards. Develop features, improve performance and resilience, and guide architectural decisions. The role requires full-stack development, technical leadership, strong knowledge of algorithms and data structures, effective communication, and collaborative teamwork.

Own complex email infrastructure and operational initiatives, including IP pool strategy, capacity planning, customer onboarding, technical escalations, deliverability, compliance, and process improvement. Analyze operational metrics, identify root causes, develop scalable workflows and playbooks, influence tooling and product roadmaps, and partner cross-functionally across Product, Engineering, Sales, Success, and Email Deliverability. Mentor junior team members and drive automation, reliability, and operational excellence.

Leads a North American team of enterprise account managers focused on SaaS upsells, cross-sells, AI adoption, and customer expansion. Responsibilities include recruiting and developing talent, identifying install-base growth opportunities, managing post-sales relationships, coordinating cross-functionally, building sales processes, participating in customer engagements, and supporting commercial and legal negotiations.

Partner with CIO leadership to manage technology budgets, forecasts, long-range plans, and financial reporting. Track cloud, infrastructure, AI, licensing, vendor, and operational spending; support monthly close and variance analysis; build financial models and scenario analyses; provide insights on technology investments, modernization, and cost optimization; and translate business requirements into investment plans.

Manages and expands emerging enterprise customer relationships through cross-selling, upselling, renewals, and product adoption. Partners with Account Executives, Customer Success, Renewals, Solutions Consulting, and other internal teams to identify opportunities, coordinate resources, present value propositions, and close deals up to $75,000. Analyzes customer usage, meets quarterly revenue targets, and occasionally travels for onsite customer engagements.

Build foundational frontend systems, reusable components, developer tooling, and customer-facing experiences for a large TypeScript and React platform. Lead projects from technical design through rollout, improve developer experience, ensure accessibility and performance, collaborate across engineering and design teams, and mentor engineers through reviews, pairing, and technical guidance.

Lead Braze’s Applied AI Architects across GTM and corporate functions. Build and develop a senior technical team, manage the engagement portfolio, prioritize and measure AI initiatives, maintain hands-on involvement in agent design and delivery, and partner with product, technology, and executive leaders to scale successful solutions. Define the operating model and career framework for this emerging role category while driving measurable business outcomes such as sales ramp time, quota capacity, and competitive win rate.

Own and evolve Braze’s ML platform for training, deploying, serving, and monitoring models at global scale. Lead complex infrastructure initiatives, multi-region model serving, CI/CD, orchestration, reliability, cost optimization, and incident response. Set technical direction, improve production quality, collaborate across teams, mentor senior engineers and data scientists, and connect platform decisions to business outcomes.

Lead the roadmap and commercial growth of Braze’s Content Cards and Banners products. Drive customer adoption, faster content creation, AI-powered authoring, API capabilities, enterprise access controls, reliability, performance, and observability. Partner with engineering, design, SDK, sales, support, and enterprise customers while defining product metrics, managing technical tradeoffs, and delivering scalable, programmable in-product messaging experiences.

Build and scale full-stack applications for Braze’s Cloud Data Ingestion and Data Transformation platforms. Own features end-to-end, with emphasis on backend development, scalable web applications, architecture, technical strategy, and high-volume data processing. Collaborate in an agile environment and deliver front-end experiences as needed. The role may involve automated data pipelines, asynchronous processing, ETL, microservices, distributed systems, and technologies such as Python, Django, React, Ruby on Rails, Snowflake, Kafka, Airflow, Sidekiq, SQS, and RabbitMQ.

Lead the architecture and technical roadmap for enterprise IAM centered on Okta. Build secure, automated identity lifecycle processes, integrations, governance controls, authentication and provisioning solutions. Use APIs, scripting, Terraform, and infrastructure-as-code practices to improve onboarding, access changes, offboarding, auditability, and operational resilience. Partner cross-functionally on security, SOX controls, zero-trust initiatives, and complex identity issues while mentoring engineers and reducing manual administration.

Develop and execute pricing, packaging, and monetization strategies for Braze’s B2B SaaS offerings. Analyze markets, competitors, customer needs, and revenue performance; build forecasts and financial models; establish KPIs; and lead pricing changes from analysis through launch. Partner cross-functionally with Product, Finance, Sales, Marketing, Legal, Customer Success, and other teams while creating scalable monetization frameworks and communicating recommendations to executives.

Lead a small GTM Product Marketing team and translate core product messaging into field-ready narratives, plays, and enablement. Partner closely with Sales, Solutions, CS, and partners to drive pipeline, adoption, and deal velocity. Own partner and services GTM, prioritize high-impact launches, use AI judiciously, and measure impact against business outcomes.

Serve as a trusted technical advisor during the sales process for Braze’s commercial customers. Demonstrate product capabilities, position BrazeAI solutions, provide strategic guidance, and build customer confidence. Partner with sales, marketing, security, product, and other teams while leveraging pre-sales consulting, sales engineering, or customer success experience. The role requires strong communication, storytelling, technical curiosity, and up to 50% travel during peak periods.

Lead full-cycle technical recruiting for Product, Design, and Engineering teams. Develop data-driven sourcing and hiring strategies, partner with hiring managers and executive leadership, improve recruiting operations, ensure an excellent candidate experience, manage high-volume searches, support organizational change, and mentor junior recruiters.