Jobs at Braze

Provide deliverability consulting and troubleshooting for Braze customers: manage tickets and portfolios, run investigations and audits, remediate blocklists/spam traps, plan IP warming, monitor email metrics, and lead strategic deliverability projects and customer education.

Lead and grow a Financial Services solutions consulting team as a player-coach: manage and hire Solutions Consultants, run pre-sales end-to-end (discovery, solution design, demos, POVs, security reviews, exec presentations), build FinServ playbooks and assets, collaborate with Sales, Product, Security and Marketing, and publish thought leadership. Role requires travel and hands-on deal engagement.

Lead technical pre-sales for Retail accounts: run discovery, deliver demos/workshops, design POVs/validations, own deal strategy, collaborate with Sales and cross-functional teams, mentor colleagues, and promote adoption of Braze and BrazeAI features.

Own the full sales cycle for Financial Services clients: prospect, close new business ($50K–$500K ARR), and manage/farm 8–14 accounts with Customer Success. Act as a strategic, consultative advisor, generate and manage pipeline, drive value-first conversations, and help buyers navigate large SaaS investments while collaborating with marketing, product, and technical stakeholders.

Serve as a senior pre-sales technical advisor for Media, Entertainment, Gaming, and Sports accounts. Demonstrate Braze product expertise, position BrazeAI capabilities, support sales cycles, mentor junior consultants, collaborate cross-functionally, and travel up to 50% to build long-term customer partnerships.

Own the full sales cycle for Scale Retail: prospect, qualify, and close new SaaS business. Act as a trusted advisor to Marketing/Product/Technical executives, drive consultative, value-first conversations, manage pipeline, and use data-driven approaches to influence stakeholders and accelerate large, distributed purchasing decisions.

Build, operate, and automate Braze’s internal Infrastructure-as-a-Service and large-scale background processing frameworks. Collaborate with product teams to design scalable, observable systems, improve reliability via automation, and own scaling, failure modes, and operational safety. Implement tooling for capacity management, observability, and developer ergonomics. Participate in on-call rotation, incident response, and post-incident retrospectives to drive continuous improvement.

Manage a portfolio of high-value retail enterprise accounts and pursue new strategic clients. Build C-suite relationships, use consultative/value-based selling to drive revenue and expansion, prospect outbound, collaborate cross-functionally, and use CRM tools for pipeline management and forecasting.

Lead GTM tech stack and data strategy for global sales: architect Salesforce and integrations, build automated cleansing/enrichment pipelines, deploy AI-driven automations, manage GTM tools lifecycle, optimize sales processes, and deliver reporting and KPIs to improve seller productivity and data quality.

Own the full sales cycle for the Scale Retail segment: prospect, build and manage pipeline, conduct consultative discovery, close new SaaS business, and act as a trusted advisor to marketing/product/technical stakeholders to deliver measurable customer outcomes.

Full life-cycle recruiter focused on Go-to-Market and Post-Sales roles (Customer Success, Support). Source, screen, and hire candidates; partner with hiring managers; analyze recruiting metrics and dashboards; scale processes; and mentor recruiting peers.

Lead design and delivery of enterprise integrations, automation, and AI-driven workflows across SaaS platforms. Architect scalable APIs, middleware, and conversational self-service; partner with Security, Infrastructure, and Product to reduce operational toil and enable reliable, extensible enterprise platform capabilities.

Own the full sales cycle for new business and renewals on the General Business Scale team: prospect, qualify, close, and manage accounts. Act as a consultative, data-driven trusted advisor working with marketing, product, and technical stakeholders to demonstrate value and navigate complex, cross-functional SaaS purchasing cycles. Build and manage pipeline, prioritize outreach, influence multiple stakeholders, and iterate on strategy to drive growth.

Lead and grow a midmarket/scale sales team focused on customer acquisition, retention, and expansion for Braze's customer engagement platform. Develop and operationalize retail and consumer goods vertical go-to-market strategies and sales playbooks, coach and recruit top talent, align cross-functional teams, participate in customer-facing deals, and represent Braze at industry events to drive revenue and customer success.

Build self-serve developer platform primitives (deployment, provisioning, testing) and frameworks/guardrails for safely deploying internal AI agents. Partner with engineering teams to define IaS primitives, observability, monitoring, and enterprise-grade SLAs while improving developer ergonomics and tooling.

Serve as named customers' primary technical contact and advocate, owning platform integration, performance, and escalations. Partner with Customer Success to drive adoption, analyze support trends, run Technical Business Reviews, and enable Centers of Excellence to reduce risk and remove technical barriers.

Enterprise SaaS Account Executive responsible for winning six-figure new business and managing upsells across large media, entertainment, gaming, and sports companies in North America. Own a book of new prospects and some existing accounts, collaborate with cross-functional teams and partners, use CRM tools to manage pipeline, perform complex solution selling and value assessments, and travel as needed.

Own an area of the revenue lifecycle to design, build, and operate AI agents and automations for GTM teams. Conduct stakeholder research, embed in field workflows, ship and iterate on agent outputs, monitor adoption and quality, scale patterns, and partner cross-functionally to drive measurable revenue impact.

Own messaging and go-to-market strategy for strategic technology partnerships. Develop differentiated value propositions, drive joint GTM and co-marketing programs, build field-ready enablement assets, support partner launches, measure adoption and performance, and collaborate cross-functionally with Product, Sales, Partnerships, and Marketing to ensure integrations are reflected across launches and campaigns.

Lead a small GTM Product Marketing team and translate core product messaging into field-ready narratives, plays, and enablement. Partner closely with Sales, Solutions, CS, and partners to drive pipeline, adoption, and deal velocity. Own partner and services GTM, prioritize high-impact launches, use AI judiciously, and measure impact against business outcomes.