Jobs at Braze

Operate, scale, secure, and automate production MongoDB clusters across Kubernetes environments, clouds, and regions. Responsibilities include monitoring reliability, resolving performance and availability issues, managing backups and disaster recovery, automating lifecycle operations, supporting schema and indexing decisions, and documenting operational standards. The role partners with SRE, platform security, and application engineering teams while participating in on-call rotations and incident response.

Own the ongoing technical relationships for enterprise and strategic customers using the Braze platform. Drive implementation, instrumentation, adoption, technical value, retention, and expansion. Advise customer product and engineering teams, recommend architecture solutions, resolve technical inquiries, provide enablement, document solutions, create architectural diagrams, manage technical workstreams, and translate customer requirements to Braze Product teams.

Owns the end-to-end development and launch of technical product enablement aligned with release schedules. Coordinates Product, Engineering, Marketing, Documentation, and Enablement stakeholders while managing timelines, content, risks, and priorities. Designs and delivers hands-on technical training, labs, demos, troubleshooting sessions, FAQs, and certification programs for TAMs, technical architects, Support, and Solutions Consultants. Assesses knowledge gaps and measures program impact through certifications, surveys, ticket deflection, resolution times, escalations, and technical win rates.

Own global compensation for assigned business groups, leading market benchmarking, salary and equity band design, pay equity analysis, compensation-cycle delivery, and financial modeling. Advise HR partners and managers on offers, promotions, internal moves, and retention. Apply compensation policies, interpret exceptions, and communicate complex analyses as actionable recommendations while maintaining accurate, confidential data and automating analytical work.

Drive customer adoption of BrazeAI by leading workshops, diagnostics, and accelerators from AI use-case ideation through agent launch and impact measurement. Advise technical and marketing stakeholders, identify adoption barriers, demonstrate AI best practices, build business cases, and collaborate with account management, customer success, professional services, product, and marketing teams. The role requires strong Braze expertise, applied AI fluency, facilitation skills, enterprise customer experience, and up to 25% travel.

Own sales operations for Global Account Management and AI Sales, including territory, quota, capacity, forecasting, process scaling, reporting, and data quality. Build metrics frameworks and dashboards, analyze performance trends, advise senior leaders, and lead cross-functional process improvements. Partner with Business Systems and AI teams to automate workflows and improve operational efficiency across a global B2B SaaS sales organization.

Own relationships with Tier 1 and Tier 2 venture firms, building firm-wide credibility and operating cadence. Develop joint initiatives, run portfolio enablement programs, facilitate introductions, and convert partner relationships into qualified sales pipeline and wins. Manage reporting, forecasting, portfolio tracking, and ongoing feedback to improve partner programs and offers. The role requires influencing venture partners and portfolio companies while communicating effectively with executives, founders, and technical stakeholders.

Lead technical architecture and large, ambiguous projects for Braze’s Messaging Experience division. Build and evolve scalable backend systems, real-time and batch processing infrastructure, orchestration frameworks, and complex web interfaces using Ruby on Rails, TypeScript, and React. Mentor engineers, improve reliability and observability, reduce technical debt, and deliver foundational platforms and code-generation tooling supporting messaging journeys across multiple teams.

Leads the Messaging Experience engineering team responsible for Braze’s Canvas and Campaigns user experience. Owns the multi-year roadmap, engineering direction, processes, hiring, team development, architecture, and delivery quality. Partners with Product and Design to translate customer feedback and research into polished, scalable web applications. Drives engineering excellence, front-end consistency, delivery speed, and collaboration across multiple teams and workstreams.

Serves as a technical pre-sales advisor for Braze’s commercial customers, combining product expertise, storytelling, and sales skills to demonstrate customer value. Partners with sales, marketing, security, and product teams; positions BrazeAI capabilities; supports sophisticated customer accounts; and contributes to product strategy, marketing positioning, and pricing discussions. Requires strong communication, curiosity, teamwork, pre-sales or sales engineering experience, and knowledge of at least two relevant technology domains.

Own and improve CX Services operational processes across Expert Services and Partner Services. Lead operational improvement programs, develop data-driven reporting, translate business needs into technical requirements, and partner with Salesforce, Business Systems, Data Engineering, and Enablement teams. Drive change management, process adoption, stakeholder alignment, and scalable AI-enabled solutions while influencing cross-functional teams without direct reports.

Leads Braze’s Financial Services industry marketing strategy, positioning, go-to-market plays, thought leadership, field enablement, and customer proof. Develops industry narratives, benchmarks, use cases, and product launch messaging while partnering with sales, product, customer success, partnerships, and marketing teams. Represents Braze at industry events, supports strategic pursuits, trains revenue teams, and uses financial services expertise and AI-powered marketing tools to drive pipeline, adoption, and revenue.

Own the full sales cycle for Braze’s Scale Retail team, from prospecting and pipeline generation through closing new business. Build trusted-advisor relationships with customers, conduct consultative discovery, communicate differentiated value, and navigate complex SaaS purchases involving multiple stakeholders. Collaborate with Marketing, Product, and Technical executives while adapting to a fast-changing environment and using analytical, data-driven approaches to improve sales outcomes.

Provides executive administrative support to the CTO and engineering VPs, including calendar and expense management, event coordination, confidential document preparation, request handling, project coordination, onboarding, and Technology Services duties. Requires strong organization, communication, discretion, stakeholder follow-up, and experience supporting senior leadership in a fast-paced environment. Travel is expected to be less than 5%.

Leads Braze’s Retail and Consumer Goods marketing strategy, positioning, go-to-market plans, product launches, sales enablement, customer proof, and partner programs. The role develops industry narratives and scalable sales plays, advises executives, supports strategic pursuits, represents Braze at industry events, and translates retail insights into product and commercial priorities. Success is measured through retail pipeline, bookings, win rates, deal size, sales-cycle improvements, launch adoption, seller certification, and customer references.

Develop customer value propositions, ROI analyses, and business cases throughout the contract lifecycle. Build AI-enabled solutions and enablement tools for Sales and Customer Success. Translate data and industry research into actionable insights, growth frameworks, executive presentations, and thought-leadership content. Partner cross-functionally with Sales, Marketing, Customer Success, and Business Intelligence to identify trends and shape go-to-market strategies.

Leads and scales Braze’s SMB SaaS sales organization by owning revenue strategy, pipeline generation, forecasting, sales productivity, hiring, coaching, and partner-led growth. Builds repeatable inbound, outbound, and ecosystem sales motions; develops playbooks and operating cadences; collaborates with Marketing, Customer Success, Sales Operations, Product, Finance, and partners; and drives predictable new-business revenue, customer adoption, retention, and expansion.

Administer and scale Gainsight as the system of record for the Customer Experience organization. Configure health models, CTAs, playbooks, workflows, dashboards, AI features, integrations, permissions, and data processes. Troubleshoot sync and automation issues, support security and compliance, lead QA/UAT, manage releases and documentation, and partner with CX, Salesforce, Data, IT, and Security teams on platform enhancements.

Supports treasury operations including SOX compliance, audit documentation, cash positioning, forecasting, payments, bank account administration, bank fee analysis, intercompany funding, and treasury transaction records. Assists with bank relationship management and implementation of a Treasury Management System, including data migration, configuration, testing, training, and documentation. Ensures treasury activities comply with company policies, internal controls, and regulatory requirements.

Own cross-functional partnership programs from planning through delivery, maintaining visibility into workstreams, dependencies, risks, and deadlines. Manage flagship events, operating rhythms, executive communications, business reviews, OKRs, and organizational initiatives. Build repeatable processes, facilitate senior stakeholder meetings, track actions, and provide clear status reporting while leading through influence and maintaining confidentiality.