Search the 27 jobs at Carrot Fertility

The Senior Marketing Analyst will analyze complex member data to evaluate marketing campaign performance and engagement initiatives. They will define KPIs, conduct quality checks for data accuracy, and collaborate across teams to enhance personalized member campaigns while mentoring team members.

The Reporting Associate at Carrot Fertility will be responsible for providing accurate and transparent analytics to support business decisions. Key tasks include designing dashboards, maintaining reports, and visualizing data to communicate insights effectively to stakeholders. The role demands strong problem-solving and communication skills, with a focus on meeting deadlines and supporting cross-functional projects.

Manage and optimize call center operations to support member interactions through various communication channels. Oversee team scheduling, training, and resources while ensuring alignment with departmental goals. Analyze performance metrics and implement best practices to improve customer satisfaction and operational efficiency.

The Workforce Analyst will manage workforce tasks, monitor scheduling, analyze data for staffing recommendations, and collaborate with leadership to ensure coverage meets business needs. The role involves building analytical models, providing business insights, and maintaining reports related to Member Success operations.

The Expansion and Renewal Director at Carrot Fertility will drive retention and growth in the Middle Market segment, collaborating closely with Customer Success Managers while analyzing customer data to forecast renewal rates and provide insights. The role involves coaching CSMs and executing strategies to increase market presence and meet revenue goals.

The Director of Customer Success Enablement will lead the development and execution of customer enablement strategies, ensuring effective execution by the CS & CM teams. This role involves collaborating with various departments to create programs that enhance customer experience, maintain high retention rates, and utilize performance metrics to measure success. Additionally, the director will build a high-performing team and provide tools and support for customer success initiatives.

The Customer Success Enablement Specialist will support the Customer Success team by developing tools, resources, and onboarding programs. Responsibilities include creating customer-facing content, managing enablement requests, tracking engagement metrics, and ensuring alignment across departments to enhance team performance and efficiency.

The Customer Success Manager II will support Carrot's small business customers, driving retention and member engagement, while ensuring customer satisfaction. This role involves acting as a trusted advisor to HR benefits leaders and collaborating with the Small Business Renewals and Expansions Manager to grow business opportunities.

The Customer Success Manager I at Carrot Fertility will manage Small Market Business partnership customers, ensuring operational excellence, handling customer inquiries, and providing analytical support for the Customer Success team. This role involves executing day-to-day responsibilities, maintaining eligibility files, and contributing to customer satisfaction and internal processes.

The GTM Enablement Manager ensures seamless go-to-market strategies for existing customers, enhancing customer experience through effective enablement strategies. The role involves crafting strategies, conducting market research, developing training programs, and supporting account growth while collaborating with cross-functional teams to align with company objectives.

The Global Operations Manager will provide high-touch support for member-focused teams, implement frameworks for operational transparency, enhance program offerings, and support the growth of provider partnerships. The role involves collaboration with various teams to drive operational improvements and achieve strategic goals.

The Associate Account Executive will be responsible for driving success in Health Plan sales development and support efforts, focusing on lead generation, marketing collaboration, and providing support to the sales team.

Lead Privacy Impact Assessments, manage data subject requests, oversee audits for privacy and security compliance, develop and implement data retention program, contribute to security audits, and continuously improve privacy and security practices.

Responsible for reviewing member out-of-pocket expenses and Carrot Card expenses, collaborating with various teams for an exceptional member experience, coordinating between Payments team and insurance payers for accurate payment facilitation, tracking and troubleshooting claims, and providing support to members with claim-related issues.

Review incoming member out-of-pocket expenses and expenses incurred using Carrot Card, collaborate with various teams for exceptional member experience, coordinate activity between Payments team and insurance payers

Review incoming member out-of-pocket expenses, collaborate with teams for exceptional member experience, coordinate activities between Payments team and insurance payers, analyze and resolve issues in claims operations.

Review incoming member out-of-pocket expenses and Carrot Card expenses. Collaborate with Care team, Customer Success, and Finance team for member experience. Coordinate with Payments team and insurance payers for payment facilitation. Minimum qualifications include 1-3 years of claims submission/processing experience in India, detail-oriented, organized, problem-solving skills, and excellent communication. Preferred qualifications include strong interpersonal skills, ability to thrive in a fast-paced environment, and track claims through lifecycle. Base salary starting at $72,000 - $75,000 per year with additional benefits and rewards package.

Responsible for triaging and evaluating member services clinical escalations, supporting research of evidence-based data, and providing up-to-date information to members. Requires strong critical thinking, communication, and organizational skills as well as global awareness and cultural sensitivity.

The Research Consultant will support Carrot's operations in Latin America by conducting country-specific research, strategic problem-solving, external relationship management, and knowledge & data management. They will work closely with the Global Operations team and report to the Director, Global Operations.

The Research Consultant will support operations in Central Asia, conducting research, problem-solving, and managing external relationships in the fertility healthcare space. Requires experience in healthcare and fluency in English and Russian.