Customer Success Lead
Greater NYC Area
3 weeks ago
• Advise clients on best practices for influencer marketing & brand advocacy on all social media platforms.
• Align with senior executives and sales team to monitor and report on customer health and develop proactive solutions for increasing user adoption.
• Evangelize our products and conduct in-person training sessions, product reviews, and customer feedback sessions.
• Build strong relationships key stakeholders to drive valuable partnership and growth opportunities.
• Collect client feedback to enhance the value of our evolving platform.
• Work closely with enablement, customer support, and product teams to ensure that customer onboarding is executed with precision and implementations of new features are clearly communicated to clients.