Head of Direct-to-Consumer, North America
Greater NYC Area
1 week ago
As the Head of DTC you will oversee the team that is responsible for the end-to-end strategy and execution of Harry’s eCommerce business and supporting functions, and will have the autonomy to make decisions on organizational setup, hiring, and approve channel lead decisions on lane level budget requirements, sales forecasts, goals, consumer experiences, and margin improvement initiatives. You will deeply understand our current environment and have a strong perspective on what parts of the experience are good and what parts need to be improved with clear ties to business outcomes like revenue, gross profit, market share, retention, and active customers, as well as brand outcomes like maintaining NPS, improving brand love metrics, and becoming a men’s care brand by driving success in each new category that we launch. Through your leadership, we will further scale our online business and ensure that the experience customers have with the Harry’s brand online ladder up to our overarching brand goals. You will improve processes and collaborate across groups on major brand initiatives and provide coaching and professional growth to your team. You will report to the Harry’s GM.