Senior Technical Writer
Greater NYC Area
1 week ago
You’ve filled our Support Center with crystal-clear content, but you’ve also refined the Support Center’s navigation structure, and you’ve embedded support content throughout our main product. Thanks to you, our users are finding help at just the right moments!
You’ve worked closely with teams across the company to put yourself in our users’ shoes. You’ve been digging into site behavior, user research, and client feedback, and it shows: the content you’ve developed is easier than ever for users to access, understand, and apply.
With the help of the Product Design team, you’ve developed standards for interface copy and have helped to apply them consistently throughout all user-facing touchpoints.
Across Engineering, Product, and Design teams, you’ve developed a reputation not just as a documentation expert, but as a collaborator who should be involved throughout the product development process. Your input directly shapes the products and features themselves—not just their supporting documentation.